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VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
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Chris B. Helped me with a billing address issue very easily. I was able to get my tickets to the concert I wanted to see quick and easy.
George was very helpful and professional. He was great help in my search for Yankee spring training tickets. He also helped me find parking for the event.
VividSeats gave us the best price and our sales rep Natalia helped us a lot. Big thank you to VividSeats and their team!
Alexis helped me to order my tickets since the email I received for 10% off was not working. She was nice and knowledgeable and was able to help me through the process
The gentleman on the phone was very helpful. For some reason the 10% discount wasn't getting applied online so he did it for me over the phone. Very good experience.
Robert was very helpful in the purchase of my tickets. I will be using them for future events.
Very helpful guy, he sorted out my problem in 2 minuets!
I was calling from abroad from my issue and he found a solution straight away!
Thank you
Thumbs up! Great service. Very courteous and very pleasant. Made things easy with transaction and clearly gave good instructions.
SIMPLE STRAIGHT TO TH POINT, no problems, easy to do it and very helpful people answering any questions about the tickets
Jonathan was patient, kind and very professional. He gave me the time I needed to get just what I needed. Thank You!
Naomi was very helpful and found out information for me that I could not find on line.
The whole process was great.
Brady was professional, pleasant, very helpful and efficient. Very pleased with the assistance. Will definitely contact him for future help
Chris B. Was super helpful. I needed 9 Clipper tickets and he scoured the available seats and found 9 grouped together in two rows. He also helped me with parking. Very nice person. Will be using him again to purchase seats.
Dominic was extremely helpful and professional. I had never used VividSeats before, so I wasn't totally sure how it worked. I will definitely be using this site to purchase tickets in the future.
Dom did a great job in adding two tickets from the original I purchased without any hitch. He's knowledgable and did his job with proficiency. Awesome!
Great Employee very nice there, great service. Ordered Nhl tickets very fast service and polite person.
Thank You
I called in when a discount code that was emailed to me was not being applied at checkout. George Ross got it sorted out and we had great conversation about a couple of other topics along the way. He was friendly, funny and efficient... and I got my discount!
Called with a specific seat location question. Joe, the Vivid Seat Rep, understood my question / concern and in a short period of time gave me the answer I was looking for. With that, Joe asked if I'd like to purchase the tickets, to which I said I'd like to see if I could find a bit better value. Joe did some research and was able to get me into a price point that I was more comfortable with. It was a great, no pressure customer Service experience. Great Job! Thank You
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every orde...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members