VividSeatsReviews 2,376

I called Vivid Seats customer service for assistance with purchasing tickets to the Atlanta Falcons vs. The Chicago Bears game. A representative by the name of Menchie assisted me with my ticket purchase. She was not only both Friendly and Courteous she was very professional and explained the purchase details very clearly before I made the actual purchase. My overall experience with her was Excellent!

I spoke and was able to get tickets for pitbull because of the most helpful, sweetest worker named Meghan P! Highly recommend talking to her! I will definitely be calling back in the future!

Called vivid seats over the phone ticket purchasing to purchase a ticket for an event that had already started. Spoke with Rida S and she helped me get the ticket for my event. Fast and efficient thank you!

Bought tickets for a event 3 months away. Had a conflict and can't make the event. Was told no refund or credit to bad try to sell them to someone else. Great customer service. With all of the other ticket venues I choose this one. My advice anybody but vividSeats.

While customer service is very quick to respond, this platforms offering is criminally bad. I am down 300$ and they offer no reasonable solutions despite 8 months advance notice for a show who's tickets are not even available to buy yet.
I would advise that people do not use this site.

I contacted Customer Service at Vivid Seats due to having COVID symptoms. They said I could try to sell on another site (not allowed to sell on theirs) but wouldn't give a recommendation. They also said I could ask the venue for help, which is also not where I bought my tickets. I said I'd be ok with just a credit, but they said they have no power or authority since it's just a secondary marketplace. It's just wild to not have policies to mitigate a global pandemic and/or actually care about your customers. I am so disappointed and will not be using them again. Hopefully this doesn't happen to anyone else.

Do not buy from Vivid Seats - they are just a broker and do not have the tickets you are buying.

I bought premium tickets online four months before an event and they CANCELLED my order 48 hours before the event saying they didn't have the tickets. They could only offer me much WORSE tickets.

Do not trust Vivid Seats. It makes sense why so many people on this site has listed them as 1 star just like me. The government should investigate their business for fraud.It is not legal to broker things that you do not have ownership of and cannot deliver.

She was just fantastic to deal with today obtaining my tickets and parking pass. It was a quick, easy and very understandable process and filling my order with her. Very professional and polite! I purchase all my tickets from Vivid and I buy quite a few but she is one of the best reps Ive dealt with in the past 9 years. She's defintely an assest to the Vivid Seat Organization!

Paid 55.00 for parking at Oracle park on this site. When I got there they were charging 25.00. Never again

Called as booking tickets from the UK for a Basketball game. Spoke to Eugene who was super helpful and very knowledgeable. Helped with all my queries and offered alternative seats at a better price. Brilliant service, would recommend and use again. Thanks so much

Arden L helped me purchase tickets to a concert. I was very thankful for her time. Arden figured out how to help me and answered all my questions. I recommend Arden if you need help purchasing tickets!

Rida S was very helpful in helping me purchase two tickets for the Mets at Yankee Stadium in August. She was patient, answered my questions, offered good seat suggestions, and provided information on how to obtain help with Customer Service in getting my tickets on my cell phone.? Thanks to Rida S, I was able to purchase the seats I truly wanted.

Prior to my purchase I requested the agent specific information on vaccination requirements for the venue, She stated that she looked into the venue requirements and I was given the wrong and misleading information to make the purchase. I am requesting a refund and they state that since the conversation is not recorded, they are not granting me the refund unless the event is cancelled. Do not buy from this company, It is best to go directly through the venue or ticket master

It's a well established company and the website is pretty good, but their conduct is not honest. The ticket price for the Elton John concert at Gillette stadium in MA was shown around $70, but after fees and shenanigans it was $100 (big difference!). I bought it from VividSeats but received it from TicketMaster (?!), had to download their app and create an account. That practically excludes older people who don't use smart phones.

They did not mention clearly that it was not refundable if you need to cancel (even within an hour), and that parking was not included. Turns out that parking near the stadium cost well over $100! Such a big expense could be a deal breaker for many people, and should be clearly disclosed in advance.

I spent half an hour on the phone with customer service, they essentially told me that I'm screwed. The reps on the phone were from another state so they probably did not know that there are parking lots within a mile from the stadium, where a spot costs $40-$50. Or maybe they knew but would not advise customers even in distress; they would rather take advantage and push you to pay their exorbitant prices for parking near the stadium (those lots ended up half empty, as not many people were willing and able to pay those unreasonably high prices). I asked to escalate and talk to a manager, but the rep said she was not allowed to do that:-/

The Elton John concert was an experience to remember, but Vivid Seats made the preparation needlessly stressful:-(

Fantastic! Fixed my issue immediately and provided confirmation that the problem was fixed and solved

Do not ever get tickets from them cannot use them after you get to the concert, and even when you go to box office they tell you that they are a third party seller and If I want to I can by 2 more tickets to get in. And god for bid that you do not have a smart phone right after you by the tickets that lovely lady that they call customer service will tell you almost to screw youself to bad. So all in all did not get to see the concert don't know how these people sleep at night. I have to work for my money.

Last minute tickets secured. Marvin was super helpful Personable, knowledgeable and polite. Great experience.

I have used VividSeats periodically without issue, but recently I purchased tickets for a MLB game through them. I received the normal email asking me to accept the tickets into the MLB app only to get a strange message saying my tickets could not be received and try again later. As the date drew closer I spoke to three representatives from VividSeats over two days without success. Through a connection at MLB.com I found out that the seller of the tickets had been blacklisted with MLB.com which is why my tickets could not be accepted. When I explained this to VividSeats they acted like it had never happened before and refused to give me a refund. Never got the tickets - missed a great game. I will not use them again as I don't like being robbed!

I was so Pleased with my experience. I usually order tickets online and often don't call in because it tends to be more of a hassle. I'm so glad I called vivid and spoke with Christopher as he was able to really help me understand the best options and as a result I purchased the tickets on the spot. He Was also very helpful and helping me understand the timing of when my tickets could arrive so that I could plan accordingly. And I only had one voice prompt to answer before I got to a human being which is so beneficial and no wait time I look forward to calling vivid in the future vs online to order my tickets