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Vivid Racing Reviews Summary
Vivid Racing has a rating of 2.1 stars from 763 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vivid Racing most frequently mention customer service, tracking number and credit card. Vivid Racing ranks 51st among Car Racing sites.
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This year has put a lot of businesses to the test and more so in this industry. Stuff happens and you can't blame anyone specifically. I have had zero issues with Vivid Racing and any point of contact with them was nothing less than perfect.
The customer service at Vivid is amazing. Employees always make sure the customer is taken care of. Can't beat the price either
Vivid Racing has the best customer service and sales reps! They are so nice and always more than happy to help with anything I need!
Ordered stuff for my M4. Needed things delivered by Friday. 1 part got there Thursday rest showed up on Friday. Really helped because another shop couldn't get it done.
I ordered a bumper for my ATV received an email that it is a special order and could take some time to arrive and they were waiting for my response to go ahead and order it. I emailed 1 hour later to cancel it and have been waiting for a response for 4 days now. I have emailed 5 times, called there number over 50 times, left a message and still nothing. My PayPal has been charged $369.00 and I can't get a hold of them for a refund. What kind of company is this!?
I have waited over a month for a shipment confirmation # only to have my emails answered by what must be a bot... wish I would have seen this before ordering. Save yourself some headaches and stay away from vivid.
Ordered a part for my VW two months ago. Said that my order will be dropped shipped from the manufacturer. Never got anything shipped Kept calling but no one ever answers, chatted online with several people who kept giving me a run around but never answered my question where my part is. Finally stopped responding to my online chat altogether. No other choice my to submit a chargeback to American Express. STAY AWAY FROM THESE SHADY PEOPLE!
Great website. After I ordered a stage 2 file from Vivid Racing and installed the file, I decided to order some headers, before I got the headers they reached out to me to ask how I was enjoying the ECU tune. They also sent me a new file to complement the new headers I purchased from them. Now that's customer service at the apex.
I paid for a part they took my money and never sent me an update on the shipping order. After a few days i asked where the order was, they said they were doing a "multi step verification process" then they proceeded to tell me it was the manufacturers fault. After a few more days with no word they canceled my order with no explanation and deleted my account. Poor service and misleading don't buy parts here.
Accidentally ordered wrong part and needed a quick cancellation. Customer service guy named Keaton saw to it by actually calling vendor to make sure they got word of my cancellation. He saw to it and lo and behold got my cancellation confirmation email 30 minutes later. Thank you for saving me the hassle of accepting part in mail and then having to return it!
Scott
The title says it all. I don't understand why they would ship it to a store instead of my home. Website said shipping within 3 days and not 2 weeks. I tried to cancel the order but they charge a restocking fee.
I placed three orders on Vivid Racing's website and they were unable to fulfill any of them. Poor customer service. I would not waste my time doing business with them.
2020-09-04 20:02:54 United States Refund Pending
2020-09-03 21:48:59 United States Cancelled - Out Of Stock
2020-08-22 15:33:30 United States Pending
Order a turbo kit that is dropped shipped from them. After two weeks I messaged them and they said they were trying to contact me but I've checked and nothing. It's approaching one month and still no turbo kit.
This company does not care about reviews at all. I was able to get a good deal on wheels and tires. I sent 2 coupons one was free shipping. But because the margin they have for both tires and wheels, they concluded that they cannot honor my discount coupons. Which allowed me to add them on the order. BAD business period. Rating -1.
I purchased an after market exhaust for my infinity Q50 and when I was purchasing it, it didn't say anything about a restock fee. I've decided I don't wanna install the exhaust and I contacted VIVID RACING to return my item, I've never opened the box it's still in its same shipping box not touched and I wanted to return the Item back to them and they said I would have to pay a $345 dollar for restock fee! Huh I've never opened the box just decided not to install it. So now I'm stuck with the product and I will have to sell it on the streets because I'm not gonna lose out on that much money! We are in a Pandemic and all they think about is a restocking fee! They lost me as a customer I will never purchase anything again from them. Total bull$#*!!
I ordered some rock sliders for my 2008 4Runner and during the order process it automatically locked in the billing address as the shipping address. I contacted them to change the ship to address and was informed that it was done. I actually received an email a day for almost 30 days stating the upgraded shipping address. I also tried to confirm the product purchased because my confirmation email showed the wrong item. I was also informed that yes it was the correct item.
I tried email, I tried chat, I tried phone. On the phone I waited for close to 30 minutes and THEN got a voice mail. Unacceptable.
In the end they shipped the wrong item AND shipped it to the wrong address. It cost me $160 extra to have it shipped to me. Fortunately the items did fit my vehicle but they were NOT what was ordered and I could not get hold of anyone to verify anything for weeks.
Do NOT order from these people. Their customer service is basically non-existent.
I bought a front lip from them and waited a month to find out that they wanted an extra 155 in shipping, which seems like a scam to me. Don't order anything from this company.
I have purchased a cat back exhaust system for my car over 2 months ago, for that 2 months I have been told to every week that it is going to ship out on a certain date. I would and have been calling in on those dates just to learn that it is not going to ship out. I even took it a bit further and reached out to the manufacturer of the cat back system and they told me they don't have an order from this company and the exhaust is in stock. So I immediately contacted vivid and threatened to cancel my order. After about an hour I received a tracking number. Now its been a week and the "Tracking Number" they sent me is still not in the system... Meaning they gave me a bull crap tracking number just so I wouldn't cancel my order. I AM GETTING REALLY PISSED OFF!
Do not use this site to order car parts they double charged me for 1 item and i still havent recieved it. The customer service does nothing besides say they will look into it but nothing happens and no one responds back. Waiting for my claim to get settled with paypal for unshipped items. Do not use this site.
ON 08/18/202O I spoke with Austin at Vivid for a VR tuning for my Audi. I paid $600. Same day I shipped the ECU ( Engine Control Unit) to Gilbert, AZ. Following their instruction as per the website. The ECU arrived on 08/19/2020.
I spoke with Austin several times about having this done same week. He promised me that it would be done. About after a week I called again and after waiting for 42 minutes on the phone I was told they were having problems with the ECU. To make the story short, they burned my ECU and after me e-mailing daily and calling, they returned the ECU burned and 15 days late. All lies after lies!
I also ordered a big brake kit, same thing. All lies and never shipped to me.
At this point I am over 3k dollars down, I have retained the law firm of Efrain Morales In texas to file a lawsuit in Texas and Arizona. If any of you would like to join. Let me know. My cell is *******799
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members