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Vivid Racing

2.1

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Vivid Racing Reviews Summary

Vivid Racing has a rating of 2.1 stars from 763 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vivid Racing most frequently mention customer service, tracking number and credit card. Vivid Racing ranks 51st among Car Racing sites.

service
277
value
246
shipping
251
returns
204
quality
204

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Texas
1 review
0 helpful votes
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Great customer service, I spoke with Randy he was very helpful in finding me the merchandise that i needed and kept me informed on the status and availability of products i needed.

Date of experience: November 3, 2020
Texas
1 review
0 helpful votes
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Alex Alvarez and Vividracing are always there to take care of my needs and are always prompt to respond to any questions I may have about their products! Fantastic customer service!

Date of experience: November 3, 2020
Texas
1 review
0 helpful votes
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Good follow up
November 4, 2020

I placed an order this morning with Vivid and they followed up already to inform me it's processed and will advisshipping details as soon as available

Date of experience: November 3, 2020
Utah
1 review
0 helpful votes
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Customer Service
November 4, 2020

I just ordered a full set of shocks for our Mercedes G Wagon and Luis took a lot of time to walk me through the different options for our truck. He saw to best pricing and was my contact straight through to payment. Ultimately, we decided on the Bilstein B8 5160s, which we are looking forward to reviewing next. Great service!

Date of experience: November 3, 2020
New York
1 review
0 helpful votes
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Amazing customer service
November 3, 2020

I called and spoke with Chris K about a wheel setup I had in mind and he helped me decide on the right set up for me in minutes. Amazing customer service. I will definitely be doing more business with Vivid racing.

Date of experience: November 2, 2020
Arizona
1 review
0 helpful votes
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Goes above and beyond
November 3, 2020

The employees here always take the time to make sure the part and application are correct. Always willing to help out that's what sets them apart from the rest!

Date of experience: November 2, 2020
Florida
1 review
0 helpful votes
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Vivid racing is awesome
November 3, 2020

Vivid racing makes everything so easy. From ordering to figuring out what you want and need, they got it all! 11/10 experience thank you!

Date of experience: November 2, 2020
California
1 review
0 helpful votes
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Customer Service
November 3, 2020

Kevin was very helpful and responsive. I considered several products from Vivid, from Exhaust System, Wheels, tires and several options within each category. Kevin was very knowledgeable about products, responsive on details and answering my questions. In the end I only got wheels, but Kevin still treated me with the utmost care.

Date of experience: November 2, 2020
Washington
1 review
0 helpful votes
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Awesome customer service
November 3, 2020

I had a few questions and the staff were very helpful, I talked to Luis. They got back to me in a timely Manner after I gave them a follow up call. Price was very fair and they also gave me a discount.

Date of experience: November 2, 2020
Arizona
1 review
0 helpful votes
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Great support
November 3, 2020

The orders take time as they don't come V. R. they come from the vendor. I been in touch with Auston throughout the ordering process and he great to work with.

Date of experience: November 2, 2020
Virginia
1 review
0 helpful votes
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Tuner Purchase
November 3, 2020

So far Vivid Racing has done a great job of clarifying the product functionality even versus other similar products. Then after leaving my cart intact while I determined my specific needs they processed the order quickly and efficiently. We used to call that hand-holding when you went into the parts store and didn't know exactly what you needed. Its refreshing to experience from an online shop., Thanks

Date of experience: November 2, 2020
California
1 review
0 helpful votes
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Exhaust review
November 3, 2020

Great product, just waiting for it to get here but very excited to install it on my Scion tC thank you!

Date of experience: November 2, 2020
Illinois
1 review
0 helpful votes
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Luis provided exceptional sales support. He answered my questions on a Sunday evening. Ended up buying 6k worth of accessories from him because of his great customer service. I'll continue to do business in the future.

Date of experience: November 2, 2020
Arizona
1 review
0 helpful votes
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Had exactly what I wanted at a great price, and got to support an AZ business to boot. Looking forward to putting some fast into my car!

Date of experience: November 1, 2020
Puerto Rico
1 review
0 helpful votes
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Quick silver
November 1, 2020

Your services and especially for the excellent staff you have. Thanks for everythingwait for parcel shipment and time to arrive. God bless.

Date of experience: October 31, 2020
Virginia
1 review
0 helpful votes
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Customer service is A+
November 1, 2020

Really appreciate the effort that you guys place on customer service. That means everything, especially during these difficult times. Love my purchase.

Date of experience: October 31, 2020
California
1 review
0 helpful votes
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Guys are great, knowledgeable and there to help when I'm not so much myself. Thank you for the stellar customer service fellas.
Donovan Devereaux
CEO~Living Life inc

+1
Date of experience: October 30, 2020
North Carolina
1 review
0 helpful votes
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It's my first time shopping at vivid racing I've liked the large selections of products also the pricing on some items are the same or even better then on other sites. Also when I contacted customer support about a problem with my shipping address they were friendly and very helpful.

Date of experience: October 30, 2020
California
1 review
0 helpful votes
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Best Service and Pricing
October 31, 2020

We had the best experience with Vivid Racing. We were looking for a supercharger for our tundra and not only was he able to find it and get it shipped fast, he saved up 100's of dollars. It's an overall excellent experience and would highly recommend!

Date of experience: October 30, 2020
Florida
1 review
0 helpful votes
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Had a problem with a part tyat was back ordered and they managed to replace it for another equal that was in stock.

Date of experience: October 30, 2020