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Vivid Racing has a rating of 2.1 stars from 763 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vivid Racing most frequently mention customer service, tracking number and credit card. Vivid Racing ranks 51st among Car Racing sites.
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Great customer service, I spoke with Randy he was very helpful in finding me the merchandise that i needed and kept me informed on the status and availability of products i needed.
Alex Alvarez and Vividracing are always there to take care of my needs and are always prompt to respond to any questions I may have about their products! Fantastic customer service!
I placed an order this morning with Vivid and they followed up already to inform me it's processed and will advisshipping details as soon as available
I just ordered a full set of shocks for our Mercedes G Wagon and Luis took a lot of time to walk me through the different options for our truck. He saw to best pricing and was my contact straight through to payment. Ultimately, we decided on the Bilstein B8 5160s, which we are looking forward to reviewing next. Great service!
I called and spoke with Chris K about a wheel setup I had in mind and he helped me decide on the right set up for me in minutes. Amazing customer service. I will definitely be doing more business with Vivid racing.
The employees here always take the time to make sure the part and application are correct. Always willing to help out that's what sets them apart from the rest!
Vivid racing makes everything so easy. From ordering to figuring out what you want and need, they got it all! 11/10 experience thank you!
Kevin was very helpful and responsive. I considered several products from Vivid, from Exhaust System, Wheels, tires and several options within each category. Kevin was very knowledgeable about products, responsive on details and answering my questions. In the end I only got wheels, but Kevin still treated me with the utmost care.
I had a few questions and the staff were very helpful, I talked to Luis. They got back to me in a timely Manner after I gave them a follow up call. Price was very fair and they also gave me a discount.
The orders take time as they don't come V. R. they come from the vendor. I been in touch with Auston throughout the ordering process and he great to work with.
So far Vivid Racing has done a great job of clarifying the product functionality even versus other similar products. Then after leaving my cart intact while I determined my specific needs they processed the order quickly and efficiently. We used to call that hand-holding when you went into the parts store and didn't know exactly what you needed. Its refreshing to experience from an online shop., Thanks
Great product, just waiting for it to get here but very excited to install it on my Scion tC thank you!
Luis provided exceptional sales support. He answered my questions on a Sunday evening. Ended up buying 6k worth of accessories from him because of his great customer service. I'll continue to do business in the future.
Had exactly what I wanted at a great price, and got to support an AZ business to boot. Looking forward to putting some fast into my car!
Your services and especially for the excellent staff you have. Thanks for everythingwait for parcel shipment and time to arrive. God bless.
Really appreciate the effort that you guys place on customer service. That means everything, especially during these difficult times. Love my purchase.
Guys are great, knowledgeable and there to help when I'm not so much myself. Thank you for the stellar customer service fellas.
Donovan Devereaux
CEO~Living Life inc
It's my first time shopping at vivid racing I've liked the large selections of products also the pricing on some items are the same or even better then on other sites. Also when I contacted customer support about a problem with my shipping address they were friendly and very helpful.
We had the best experience with Vivid Racing. We were looking for a supercharger for our tundra and not only was he able to find it and get it shipped fast, he saved up 100's of dollars. It's an overall excellent experience and would highly recommend!
Had a problem with a part tyat was back ordered and they managed to replace it for another equal that was in stock.
Answer: They totally suck. O customer service at all. It's 2 months and I'm still waiting. Once I respond to cancel my order, all of a sudden they briefly wake up. Now they are back to no response. They give a bogus tracking number linked to no real shipper.
Answer: I absolutely wish I would have read this website before purchasing from them! LET THE BUYER BEWARE
Answer: I cancelled my order 3 days ago. They shipped the order to the wrong address, but despite being COMPLETELY out of my control, they refused to give me a refund until they got the order (that THEY themselves had NO idea of the location) until they got it back. The FedEx tracking info provided said they got the shipment back AND signed for it 3 days ago, but I still have no refund. Can't get through to Customer Service via chat, phone, or email. I'm filing a complaint with PayPal.
Answer: Hello, as stated, these were wheels that were mounted, balanced, driven and the order is 2 years old.
Answer: Vivid racing reversed the charges immediately, no issues!
Answer: I found a part for a project through Affirm and was able to order it without paying for everything up front... But just like Ive been seeing on reviews/issues, I might be their next victim
Answer: You can eventually get a customer service rep but they won't do anything. They lie.

