Vivid RacingReviews 763

Was first told the tail lights I ordered would be shipped in 3 days, then after calling it changed to 3 weeks, then after calling again it changed again to 3 months I requested a refund and was told I would receive a full refund after 10 days I called again to check on the refund and was told it was never ask for after verifying from their transcript of the live chat where their employee said she put in the refund request I have to still wait another 10 days for my money back. This is by far the worst customer service I have ever had.

I purchased full exhaust system for my motorcycle in early December 2021, was told it was in stock. The exhaust was not in stock, I was informed of this 2 weeks later. They charged for twice for the same order. They will not answer the phone and only want you to communicate with bots. Finally got a ship date of January 21 2022, still cannot track my order nor have I received my order. Chatting with online bot only and now they won't update me about my order. Run far, far away from these people. I will continue to use Motosport or my local dealer.

I order from their site Synergy MFR 8009-12 https://www.vividracing.com/synergy-mfg-jeep-knurled-front-ball-joint-set-dana-3044-uppers-lowers-jeep-jkwj-p-*******.html and they send me MFR 8009 -1204 https://www.synergymfg.com/synergy-d30d44-heavy-duty-front-ball-joint-sets.html. A small detail...

Fake tracking numbers, no responses via emails, phocalls, website chats. Stay away from this "business". I

I ordered some new pushrods for my HEMI, didn't see any tracking updates, so I got on the phone with "VIVID" and turns out the part was "out of stock from the manufacturer." Extremely frightened after reading some of the reviews on here lol. But I did cancel the order and the cancellation went through. Hopefully I see my CHEDDAH in 5-7 business days LOL.

I ordered an $850 part. Vivid racing warehouse sent the wrong part only being valued at $200. Contact has been attempted by online chat, emails and phone calls with long wait times and never a response. The phone calls I am always disconnected after waiting from caller number 10 to 1. Now I am stuck with a part I can't use and it cost 3x time the amount to have it.

We ordered a Hellcat LED badge and July of 2021 and have yet to receive our purchase. If you call customer service no one will answer. I left him several messages and emails with no response.

And only because zero stars is not an option! That should tell you everything...
Hard to get a hold, pay overnight for an order that have not received after two weeks when they showed in stock... Can never get a hold of anyone... How do companies like this still exist!

As of right now I have yet to receive my order. Order placed on 1/2/22, received update on 1/4/22 that item was shipped from vendor and would arrive 1/11/22. Never received any tracking information so I went to their website and requested a "status update" on 1/10/22. On 1/12/22 I receive an email asking if I was satisfied with my purchase, which i had not received yet, and they invited me to take a survey. Ive sent multiple requests for updates and sent emails. I never heard any response from them. I called them on 1/18/22. Stated the fact as mentioned here. The lady responded in a surprised tone stating "it looks like it arrived the day before yesterday" (1/16/22), "Dont worry sir, we will get that out to you as soon as possible". I then reminded her that i requested, and paid for, express overnight shipping. " yes sir, i do see that here. We will get the out to you in the next day or so and you will get a tracking update sent to your email..."

So somewhere someone does not understand "OVERNIGHT SHIPPING"

Ordered a part on Jan 5 2022, they took my money but realized they never had the part in stock, it is currently Jan 18th and still have not received my money back, this place is a scam and filled with stupid people, ORDER SOME PLACE ELSE!

I purchased a VR Aero Carbon Fiber Wing Lip Spoiler on November 5,2021. Order *******
I was told it was on back order and would ship within a couple of weeks. On November 28th I started asking for a status. On December 1st I received an email from Vivid letting me know they would check with the vendor and get back with me; they never did. Since then, I sent emails to both customer service and sales on 12/16,12/23,1/10,1/11,1/12,1/13 and 1/14. Also tried calling but no one ever answers the phone; the recording just says how great their support is( which is comical at best). While I understand back order, the fact they have zero customer service makes me realize this is not a good company.

In no hurry to let you know they are backorder on almost everything after you pay money. Took 6 weeks to return my money.

What a bad experience. Horrible customer service! I order from this company because they informed me the item was in stock. It was not! My item was finally ready to ship months later and they had the audacity to request an extra $20 for shipping. Keep in mind Vivid already charged me $15 for shipping when I first placed my order. The item is small. I refused to pay extra for an item I already paid in full months ago. If Ive known my order would take months to ship and cost an extra $20, I would've taken my business elsewhere. Vivid basically told me I'm SOL, pay or cancel your order. I would not recommend ordering from this website. The price listed on the website is incorrect and they might charge your CC more then what is listed on the website.

There website sucks! It's a complete scam do not order online! I ordered a VIS AMS Carbon trunk and a seibon diffuser in September of 2021 last year for 2,300 dollars and still haven't received my order, emailed them like 15 times and when I call they say they will talk to the shipper and get back to me which they have never done and they are ignoring me completely and keep sending me fake confirmation emails saying it's about to ship it was supposed to be delivered November 18,2021! 0 Stars I already filed a complaint with the BBB over it and luckily I did a payment plan so I can still dispute after they're 60 days bs. Worst company ever!

Second time I've ordered from vivid racing had to contact customer service second time cause of a website glitch they apologized and handled my order very efficiently and even with world wide shipping issues I received everything in 2 weeks or less I will be ordering my roll cage rims and everything else for my project through vivid racing
Love you guys
Thanks for everything

I ordered a part priority overnight assuming it was in stock. Turns out it wasn't and they were going to ship direct from the manufacturer. So I sent two emails requesting cancelation (neither were replied to) and stayed on hold for around 30 minutes to get someone on the phone as soon as they opened the next day. While on hold there was all these recorded messages saying you'd get faster response sending an email, or going on live chat. Well I knew the email was a bust, and I couldn't even find their live chat on their website.

Anyway, when someone finally answered they told me that the label had been printed so they wouldn't be able to cancel and there was a restocking fee if I decided to return it. Not only that, but it had been shipped ground from the manufacturer, so not only was I not going to get it overnight, I was going to get the part 4 days later. I guess if I wouldn't have called in they would have just pocketed the overnight shipping fee they didn't have to pay?

Really irritating... I wouldn't have bought it from them if they didn't have it in stock. And I wouldn't have paid for priority overnight if it was going to be ground shipped from the manufacturer. Now my buddy's truck is down for an extra 3 days.

I requested an RMA three weeks ago and still cannot get a hold of anybody to help me at this $#*!ty company. Still on a chat log with them right now and they just plain suck. Do not spend money here or you will be forced to contact your credit card company to get your refund

Ordered item as listed on their website as being in stock as I was in a pinch and needed it asap. They take my money and send me a reply stating it may take awhile to get my part because it ships from vivids supplier.
After weeks have gone by I asked 3xs thru email on the whereabouts of my part as they advertise it to this day as being in stock... no reply from them. Then I go to their live chat and ask what's going on - no response... so I call them later only to be put on hold for 22 minutes and get hung up on.
Worst experience ever

Ordered a replacement window for my Jeep Wrangler soft top in October 21 and it's now January of 22 and still have yet to receive my order. It's negative ° here... In fact, after several attempts to get an answer I was just informed the shipping date has once again (for the 5th time) changed and isn't even to be delivered for another 3 weeks. By the time I get the window (if I do) it will most likely be about time to take it off again. Will never use Vivid Racing again, nor will I recommend to anyone. HORRIBLE experience!

Ordered a park for my motorcycle and was told it would be shipped oct 28th and would have it before xmas then was still yet to receive any updates then after 2 weeks past and dozens of emails sent by me they finally responded saying we will send a tracking number on Dec 17th once again didn't hear anything so i kept emailing them after 1 month they got back to me saying a expected shipping date is march 1st then when trying to get my money back i cant hear back from them because of awful customer service, they just keep pushing shipping dates back will never be ordering from vivid again.