VitacostReviews 415

I ordered 6 items, they sent 2 and indicated on the invoice the other 4 items were shipped separately. They canceled the back ordered items, and never let me know. They gave me a $10 discount as 1st time customer, showed it on the invoice, but my credit card showed they charged me more than the invoice without the 1st time customer discount. I emailed several times, they would not honor the promotional code that their website offered and accepted and applied when I paid online. They gave lots of excuses, would not honor discount. I opened a dispute with my credit card company and they charged back the discount to Vitacost immediately. It would seem VitaCost is very disreputable.

I bought a particular product that is cheaper at Vitacost than at other sellers. I put up with Vitacost's horrendous spam both through regular mail and email. I had opted out of receiving sales literature, but Vitacost chose to ignore me. I have had to chat to Vitacost more than a few times to stop it. I think that it has finally stopped. I would like to put Vitacost on a sellers black shame list of those who spam customers without customers' permission and/or sell/lend their customers' addresses and personal info to others.

I found another product available from another seller that was even better than the product I had been buying from Vitacost. I notified Vitacost that I wanted to cancel an order that had not shipped and return another order that was on its way. The customer representative said no problem. However, Vitacost shipped the order anyway, so then I had to return two unopened packages. Vitacost told me that it would take 14 days and 72 hours to process my unopened returns. Basically, Vitacost holds onto your money for more than 17 days after you return your item. This is bad bad customer service.

I live in Canada. I placed an order for Digestive aid capsules on Nov. 15/2015 with Vitacost for the first time. I was hesitant regarding having the items shipped to me in Canada worrying that I would be charged further costs e.g. duty, extra postage etc. I read in the online reviews that this did happen to others who placed such orders. However the parcel arrived today Nov. 19th by Canada Post as I was told it would be delivered by them and received exactly the order I placed.
I was impressed and pleased by how well the this transaction played out especially being given free shipping and an additional 10% discount on my purchase. I will definitely order from Vitacost in the future.

I discovered vitacost.com about six months ago and just received my third order from them. Each time I shop there, I do price comparisons across the web to see if I can get it anywhere else cheaper. Most of the time, for the things I buy (mostly essential oils), Vitacost wins in the price department. Then, there's the shipping. With this order, I wanted an accurate timeline since I always feel like it arrives quickly, but had never paid attention to how quickly. With this order, I checked out only minutes after checking out an Amazon Prime purchase (with free, two-day shipping). My Amazon order arrived yesterday. My Vitacost order (which qualified for free shipping thanks to their low threshold) arrived today. Free, three-day shipping without paying for such perks is an excellent example of great customer service! I have been nothing short of happy with Vitacost and will continue shopping there regularly in the future.

After being a long-term customer of another on-line drugstore competitor, I just found Vitacost has the same products at a lower standard price (with no hassle), they are not out of stock AND I can buy Burt's Bees AND Stonewall Kitchens products (which I did!). I am anticipating great customer service and hope I am not spammed to death as others have indicated. Was able to utilize 3 promotion codes. Wish they carried Honest Beauty products from The Honest Company - anyone listening? Will update review if there's a reason after receiving shipment. So far so good!

I read the reviews before I decided to order my product and I admit that the negative reviews made me a bit hesitant... I purchased FX Texture Dirt texturizing Hairpaste (if anyone cares). This product is actually almost impossible to find and the price through Vitacost was amazing considering that most other companies offer it for about 4-5x the cost. It was shipped to me from the U.S. (I live in Canada) in 6 days. Amazingly fast and cheap with absolutely no issues! I will certainly order from there again.

I ordered some coconut oil and apple cider vinegar while deployed overseas, and honestly was a little nervous as to what kind of condition they would arrive in. Both arrived safe and sound, even with the boxes all banged up. They did an awesome job wrapping them to ensure that they would arrive safely, and even placed them in plastic bags in case anything were to happen and they were to leak. I would definitely recommend ordering from this website.