VistaprintReviews 406

I placed an order for a few face masks. After not receiving my order past the estimated delivery date (which was 3 weeks), I contacted their customer service. Their recommendation was "to reorder the masks to ensure that you will receive them, should in case this order is stuck"
I mean... what a silly response. I know you already paid, and have waited over 3 weeks for your product, that we already should have ensured it be delivered, but let's place the order again to ensure you get it this time in case something was stuck. I would never recommend them and would discourage anyone from using them.

Vistaprint is SCAMMY and MANIPULATIVE in sales practice. They get you through an entire process and at the very end when you get to the purchase button tell you excuses that a payment method offered will not work because they want to redirect you their preferred method or that a sale item has not reached the minimum amount they did not tell you before the provess began. They will deactivate your account ONLY if you hassle them enough. They will NOT delete your account or remove your information. Not unless you live in California where it is mandated by law. Vistaprint states this in writing on the website in a back section area. After they get your information they will sell you out. Beware!

I bought several facemasks and filters, I placed my order on 8/25, was told they'd arrive by 9/17. I contacted Vistaprint on 9/20, apparently there was a mess up with UPS, they never delivered them & sent them back to shipper, by no fault of mine. Vistaprint, said they would send them right out to me, 18 days later, still no masks. I just asked for a refund, they obviously aren't honest or reliable, highly recommended not buying from them.

I ordered 2 custom face mask on July 13th, the estimated arrival date was July 31st. I contacted customer service after the 31st and was told the order had been delayed for 3 to 4 weeks. I contacted customer service on August 21st to see if they had an update on the delivery date, and was told would be delivered on August 31st. I just checked on the status of my order and was told it should ship by the 15 of September. We will see!
Update on September 16th. After contacting Vistaprint I was told my order must be stuck in production and would cancel my order. 66 days and now they want to start over. NEVER AGAIN!

I ordered a custom mask from VistaPrint and only learned after I was notified of its shipment, that it was coming from China. I am giving VistaPrint a low rating because corporations need to cut ties with China. They unleashed a bio-attack on the world, aimed at the US, and have caused a terrible amount of death and suffering without taking responsibility. I will never order from VistaPrint again until they severe all ties to China.

I have used Vista print for printed materials and they were great. So when I received the email regarding mask I jumped right on it for the mask to start delivery in June. Well I waited and waited and received no feedback. I called customer service and was transferred to "mask customer service" who only could say due to overwhelming response we are running behind. But promised my mask would get to me on a certain date. The date came and went and no mask. I called again and was told sorry, someone will call you back or you will receive an email with an update. No phone call. Weeks later received a message that part of my order of 5 were shipped. I checked UPS and UPS had no record for two days. I called again and said when were they actually leaving their warehouse and why I only had a partial order. The representative blamed UPS they had not picked up the order! And said the other two patterns that I pre ordered they had run out and were waiting for more. I had a friend who ordered after me by one month and her order came quicker. She ordered again because she liked the mask and her order came before I received my complete order!
I contacted Vista Print mask area at least 5 times and was suppose to have a manager contact me. I'm still waiting and that was last month! When I finally received my final order two of the mask had the filter in the package the last mask did not! When I called they said they stopped supplying filters with the mask. I said don't you think if two mask has the filter and one does not that you might but a note with it. And I had purchased a mask thinking I would receive a filter like the others. All they said was we stopped sending a filter with the mask. I asked again to speak with a manager... still waiting today for that call.
Customer Service is poor on a good day, communication is non existent, I like the designs but I paid a lot for a lot of frustration. Oh and their only answer is you can cancel your order. That is not how to be customer focused!

Ordered 3 masks, I get a confirmation email saying they should arrive in 9 days, which is already a long time.

It takes 11 days before I call since I haven't received anything, where I get told it'll take up to another 2 weeks before they are capable of sending them, and that they knew this from the very day I ordered them, they just havn't bothered to inform their customer.

As I'm awaiting these masks cause I need them and not being told about a delay for up to 2 weeks during a pandemic, this is not just bad customer service, it's neglect as a provider of safety equipment during a Pandemic.

And when I call, they take absolutely no responsibility, just saying they will arrive... At some point...

And that it wasn't on purpose they didn't tell me that the masks were delayed... Which means they? Accidentally? Didn't tell me that my masks were delayed by up to 2 weeks...

They have took money from me and sent me a confirmation email with a tracking number but never send me my cards when i have contacted them they said my payment didn't go through they made me wait 12 days for nothing They have hurt my business unprofessional customer service Scammers.

I see you took steps to produce the masks with requirements of AFNOR for European and specifically French buyers. I bought one of your new masks - and I'll check with AFNOR if it is really confirmed. And you better be correct. Otherwise I'll not only make it public, I'll report you. There's also false advertising in issue. And one more thing, I'm sure that you are aware that every European country sent a LIMIT PRICE for the masks. Maybe there's no limit in Netherlands where you hq is, but in Italy, Spain and in France there's a LIMIT PRICE on masks - between 5 and 7 euros, 5 in France. All companies who are taking advantage of health crises and putting their prices for masks higher and propose massive distribution facing real trouble in the courts. An example - Adidas in France is selling masks according to these regulations - 5 euros masks, in pack of 3. Very pretty masks, by the way.
So you are proposing 1 mask for 17 euros, and with the logo for 20 euros. THAT is still against the law and still ugly way to take advantage!
How about this "valuable" public note and the report about your violations?!

PS I'd highly appreciate if you'll leave this "valuable feedback" nonsense for yourself. This fake politeness is another way to show how you disrespect and abuse your clients! Never had a journalists on your back uncovering your illegal ways to conduct business in Europe and taking advantage of health crises before?! I doubt that!

Ordered 1 thing - a mask. Basic. Easy. You might think they could project a delivery date. Nope. Logged onto UPS to find the delivery status of my order thinking it would be(!) on their expected delivery date at order. It was not. Customer service was essentially saying due to COVID well there are delays - sorry we didn't tell you. Sorry VistaPrint, COVID has been here a while now and you failed to meet expectations... bummer for me I guess. Will look local for printing and mask(!) needs!