VistaprintReviews 406

I ordered business cards last week. I looked at a preview of my design, and everything looked great. I didn't realize I needed to review the proof to see how it would be printed. I receive my business cards, and one of the images is smudged. I contact customer service, and they send me a copy of the proof and sure enough it's smudged in the proof as well so it was my mistake for not double checking.

They let me correct my design, and sent out new ones for free including shipping. Their customer service was really great, and they were immediately willing to help me with a mistake I had made at no additional cost.

I attempted to use Vistaprint for my company but they failed to meet the mark. I am extremely disappointed. Of the three samples I ordered, the first was poorly cut with uneven edges and tabs hanging in the corners. The second sample was completely misprinted, so much so that the entire card was illegible. When I addressed this with my account representative she said she would fix it and expedite me a new sample. The third sample showed two days after she said they would and they looked exactly same as the second illegible copy.

Bottom line: Vistaprint is one of the cheapest online business card printers and you get exactly what you pay for- low quality work delivered late. Pay a couple of dimes more per card and get something you can be proud of.

Our business order checks. They were fine. When we reordered, I confirmed the new check start number. We received a duplicate of the original order we placed. I contacted the company. They said sorry and they will reprint with the correct check numbers. I told them we were in a time crunch now since we had already waited a week for the check. No problem. They told me that we should receive the reprinted checks within 2 business days. When I received the e-mail confirmation, our delivery date is scheduled for a week out. I again contacted the company. They told me all they could do was that. Unless those check show up in two day, we will never be ordering from them again.

I bought postcard mailers from Vistaprint and really liked everything about their product, and services too. The church that I attend has their website through Vistaprint as well. We have had great service through Vistaprint. Would buy from them again, and will tell other people about their products as well. Neither I myself, or the church I attend have had to return anything to Vistaprint. So that is the reason why I posted one star, in case the readers wanted to know why.

Terrible! Do not trust this company with your wedding invitations! I payed extra money to have my wedding invitations, RSVP and details card reviewed by a "Professional" and there were still numerous errors when I received them through the mail, letters were different fonts and sizes within the same word, the formatting was messed up and the paper was cut crookedly! When I called the company to fix the errors they gladly sent me a new product and the associate guaranteed the paper would be cut evenly and straightly... ahaha what a joke... I waited 5 days to get another substandard product and once again the paper was crooked! I could have hand cut the paper better then they did! I called they apologized and I demanded my money back. They "promised" a full refund in 3-4 business days. On the fourth business day no refund so I called the company, and apparently no refund was ever even processed, and now it will be 5 business days guaranteed! What a flipping joke, not only do I have no wedding invitations but am still dealing with this company's BS! Spare yourself the agony and DO NOT USE VISTAPRINT!

I ordered my first promobox from Vistaprint recently during their $5.00 promotion. I submitted my designed logo, a mission statement, all types of contact information, etc.

Promobox arrived and the contents are just plain sad.
1. A pen. Says my company's name on it in a font DIFFERENT than my logo. No contact information. This is not an item I can hand someone as a giveaway and them be able to contact me. Not of much use to me as is.

2. LOOSE LEAF paper with my logo at the top and some contact info at the bottom. I will not use this. Secondly IF I did need something like this I would have printed it myself. Nothing word document could not have produced.

3. A card business holder. It's okay. Again, wrong font. Basically at this point I am feeling like a Vistaprint employee had to push boxes out as fast as possible and not two minutes was spent on my box. I requested modern designs and I see nothing of the sort.

4. Envelopes. My logo and business are in the upper left corner. I may use these but they weren't something I was looking for.

With a $5.00 promotion I was under the impression that vistaprint would WOW me with my first box (wether or not they lost a few dollars in product) to gain my business and allow me to continue my subscription. Based on the materials in my box they literally made money off of my $5.00. Loose leaf paper and envelopes are pennies.

At the end of the day, I believe I spent more time filling out their questionnaire than an employee spent to value me as a customer. Im super disappointed as this is something I could have used. Gave them the opportunity to gain my business and it's not even a consideration.

I have ordered wall calendars from VistaPrint several years in a row and it was ok, but this year it is a complete disaster. They changed the description of their calendar sizes and now when it shows 8.5" x 13" it is actually half of this size - 8.5" x 6.5". And on top of this my order was 3 times re-submitted because of production issues and delayed for more than a week after I called the customer service 3 times. And after this my VistaCash also disappeared so I had to cal them again to fix it.

Very very disappointed.

Been their customer for many years. Designed my own business cards and had them stored on my Vistaprint account for years without significant problems. They recently made changes to their website which messed up my business card layout and it was all lost. After attempting to redesign it I realised the interface is not as good as it used to be. I would still recommend their business card designer and printing. Just make sure to check them all after receiving as they tend to occasionally print low quality or misprint, but usually their business cards are quite fine.

Now regarding their other products, I would not recommend and here's why:

POSTCARDS - their postcards may be good as promotional cards, but not as view Post Cards for mailing, since the sizes are odd (too short) and do not match that of a typical Post Card or envelope and the paper quality is too thin and too low, while the print is also of a low quality and unattractive.

INK STAMPS - The rubber stamp shifts easily and you have to keep on readjusting it. The glue is too weak to hold the rubber pad in place. The ink supply of the rubber stamp wears off extremely fast and almost always a new rubber stamp only lasts for just about 25-100 impressions. All of them are like that. Their rubber stamps quickly lose impression quality as well and become extremely uneven. Absolutely not recommended. I would even say - Avoid.

STICKY RETURN ADDRESS LABELS - while it is convenient to design your own and they are quite of a larger size (I wish there were several sizes available, to fit on smaller envelopes as well) and the print is of a quite fine quality, but the GLUE is too weak and a lot of mail I received back had these labels semi-detached or even missing. Not recommended at all, because of the glue, unless you use extra glue and secure them with a tape!

I would only stick with Business cards and ignore the rest of their products, even the ones I did not test, as they may be of a low quality. The requests, cries and demands to increase quality of their products fell on deaf ears. Instead of that, they would rather offer and send you free extras rather than listen to your cries to improve quality of their products, so you could in turn order more from them in the long run.

One good thing is, if they screw up, they will most likely send you replacement of the product and extras, if you ask or demand it.

So unlike Bing.com, Twitter.com, Amazon.co.uk, Banknotes.com, Instagram.com etc. etc. That have great content VistaPrint.com is just average and is barely recommended.

Therefore I rate them 3 stars instead of 2. Although I would rate their rubber stamps at just 1 star or rather No star. Hmmm, wait, is there a Black Hole Rating (for rubber stamps)?

After ordering my new banner and getting in only 2 days I was disappointed to see that the image was very blurry due to the improper file format I used. Contacted VistaPrint and explained my dilemma and owned up to it being my poor choice of images. They immediately worked with me to get the correct file format and placed the order right then. On the phone for a total of 10 minutes and I will have the new banner in 2 days. Excellent customer service. I will definitely be using them again for all my printing needs.