VintedReviews 583

Unfortunately my item was sent back to seller, when I opened dispute about this, my money was released to seller as stated delivered (it was in fact delivered back to the seller, & shown this on tracking too) but customer service too lazy to do job properly & look at tracking properly (Savana) so ive no items & the seller got to keep my money. Unfortunately your not protected well when buying through Vinted. Its not safe, avoid

They sent me a label that didn't work, the scanner said the code doesn't exist so I contacted customer services and they just sent replies unrelated to my question. I was asked to provide details which I did only to receive a computer generated reply completely ignoring the details I sent. It was just going round in circles… very frustrating. I then received a warning that if I didn't send the item they would cancel the order and I would receive a negative review. Absolutely shocking!

Een pakket werd niet geleverd door dhl. Zou vintend dat met dhl moeten regeln maar niks gedaan. Pfff

Dont ever sell or buy something through them! Only trouble! They just want to suck the money out of you and than drop you.

Absolutely unbelievable, I sold something and the courier who you are forced to use (evri) broke the item, leaving a clear footprint on the packaging. Vinted have refunded the buyer but not me as a seller. This is not the first time items have gone missing, been broken or had long delays. I'm closing my account because the "support team" are not helpful and refusing a refund, leaving me out of pocket. I won't return to buy or sell in the future

This app is the worst. I made barelly any sales but all were 5 stars and out of the blue one day they told me my account was banned for counterfit items. None of my items posted on Vinted were counterfit. I hope no one uses this trash app.

Support is trying to con sellers by giving buyers better deals. I had a "buyer" bundle 5 items, and the total according to vinted was $42.75. The REAL total was $85. I do not have bundle discounts enabled. Vinted couldn't explain why the bundle was miscalculated, and blamed me, the seller. Their support is not in America, let alone nonexistent. Will stick to Poshmark and Mercari. Went back in my listings and noticed they've got me again like this. Definitely never using this app again.

I bought something from vinted which never arrived, I went back and checked and Vinted were aware and told me that the parcel was lost and I had 2 days to hit a button to say it was lost. I was actually on holiday at the time and I don't check my emails everyday, especially when I am away.
When I realised the money was taken and the parcel was still lost, I contacted vinted for them to help me find the parcel or issue me a refund. They would not do either of these things and said sorry for your experience, Thankyou for understand. Even though we pay a buyers protection fee, this is how we get treated!
Their customer service is appalling and i have been robbed by them.
I WILL NOT BE USING THESE AGAIN!

I've had a couple of problems now, one I ordered a parcel, the courier took it to the wrong place, been a month and still not got it or a refund! Also been sent an obvious counterfeit item and they want me to pay postage to return it?! What the hell is this buyers protection for. I think after this I won't be using it anymore

Just to give a bit of context to start with - I am a trusted seller on Vinted with 250 stellar reviews. And I don't mean just these automatic "sale completed successfully" reviews. These are extensive reviews from happy buyers who don't hesitate to come back. I have my identity verified and use my real name and profile photo on Vinted. I pride myself in selling great authentic items and making my buyers happy.
Couple of days ago I uploaded a beautiful Saint Laurent bag strictly following all the rules and displaying all proof of authenticity required by Vinted. Seconds later, I was blocked for "selling counterfeit items". Obviously I did not agree with such accusation, so I submitted the invoice, e-mail confirmation and even my bank statement (!) to prove the purchase of the bag from a trusted online boutique. I was soon unblocked, only to be blocked AGAIN on the same day for an even crazier reason. They deleted 2 of my SOLD items claiming that they received copyright owner complaint claiming that the items were inauthentic. It is very curious how someone can report an item that is already sold and not even visible on the platform, so it just sounds like some sort of organized attack against my account. Sure enough, I immediately submitted proof that both of my deleted Marc Jacobs items were authentic. However, customer service refused to help. As a result, my reputation on Vinted is completely ruined, I am treated like a criminal for no legal reason, and most importantly - they are too shortsighted to revise their decision and admit that I am 100% right. I have every single piece of proof to prove authenticity of my good, yet they have ZERO proof to prove otherwise. And in the meantime actual scammers thrive on Vinted. Sad world we live in.
P.S. This case is also submitted to Vinted's legal department since this is serious accusations that constitute legal offence.

Got told I would get refund once returned. When sent off they refused refund and I lost money sending it back. Went to complaints still wouldn't so lost the money and package will never use again

Vinted has a lot of scam accounts and they don't give you a refund if you realise your parcel hasn't arrived in the 48hr timeframe. Good luck to full time workers who can't always ensure they achieve that short timeframe. Currently I'm £55 down from Vinted on goods which never arrived and they've basically said 'so what that's a you problem'. Great customer service and policies they have in place. They have also been reported to watchdog and you will fine article online about them :) worth the read!

This app is a scam managed by clowns who try to get money from whatever interaction takes place on their platform. The customer service is total trash my broom could help more. They just blocked me cause Idk? I opened it one day and it says "your jersey is fake" even though I uploaded all the labels and adidas codes to prove the authenticity (see photo). They didn't even tell hey you should upload this in addition no they just PERMANENTLY blocked my account and now I can't do anything about it

No protection for sellers. Scammers are able to say they are returning an item and vinted refund them when they haven't even sent it! Their customer service is an absolute joke, I don't know how they are even allowed to legally operate. Promise compensation and then they never reply ro any messages.

I ordered a parcel through Vinted almost a couple weeks ago. The delivery company was Evri. Well, the delivery company lost the package by left it in other building. I never allow them to delivery it in a neighborhood door but., this is a different history with other post. Anyway, after a few days back and forth with emails asking for a refund, they end saying that the responsable for pay they refund it's Vinted, due a commercial contract that they have. Evri sent me a confirming that they lost my package, as a prob for Vinted, and as they said, this email would be enough for Vinted to refund me... I sent the screenshots to Vinted in 3 different ocassion asking them for help, proving that I haven't receive anything. And the last answer from them it's "we don't have enough evidence, no refund will be made", so I lost the package and the money. Many thanks, it was my first and definitively last buy with them. Now it's time to do the formal complains against both :)

Sub-quality items are placed for sale. The buyer protection fee is another scam by Vinted team to rob people off their money. People who cannot generally afford to buy new clothing get poorer with these scammers. The customer service support is non existent. Avoid this platform like a plague. The government should clamp down these companies for not following any rules and regulations.