Vinesse

Saw an ad on Facebook with an introductory offer of 6 bottles for $29.99 with absolutely NO mention of automatic enrollment in a wine club... In fact, it stated that there was no obligation to purchase anything else. I placed the order and immediately received an email stating that I was now enrolled in the "American Cellars Wine Club" and I would be receiving monthly shipments of 6 bottles at $16 each plus shipping. In no way did I ever agree to any enrollment nor was I advised that the initial introductory offer automatically enrolled you.
I immediately sent an email cancelling my membership and my initial order and received no response. I called and was told that the ad stated that I would be enrolled in a wine club... WRONG!

Stay away from these thieves!

Very similar to the many many reviews here. They charged $145 on my card without telling me and when i contacted customer support almost immediately, they told me it is "too late" to cancel my "order" and i can refuse the wine but they will still charge me $65 out of the $145 for shipping and restocking? Are you kidding me? I contacted them again and yes they pointed me the the fine print of the agreement that they claim "i signed up and legally responsible for". Please do not provide your credit card information to them and spread the word. I normally don't write reviews but i feel the responsibility to let others out there know about this company that is just out there to scam people!

Each wine is custom labeled for this company. That means they buy whatever cheap wine they can find from any source (think boxed wine and those gigantic Gallo wines quality), bottle it, and put a label on it. Since these wines are not sold to stores or put up for reviews in the wine press, they can say and charge whatever they want. A bottle that would have cost you $5 in the store from Sutter Home, is suddenly valued at $20. Real wine clubs which buy decent wines in bulk, and pass on the savings to their members.

This company is a scam. Please please do not order any wine from here. It is not good and they scam you into a "wine club" with bad tasting wine that is way overpriced. Please save yourself the time and headache and do not purchase ANY wine from them. I ended up being forced to take (because I signed for it without knowing what it was) 6 disgusting bottles that I'd have to pay to return and take a "restocking fee" deduction and the wine is gross. Do not buy or get sucked into this scam!

I joined earlier this year and it's been a mess from the start. The wine was poor quality (how are they storing this stuff?) and when I complained, my emails were ignored. I finally spoke to someone on the phone who was rude and unhelpful. I cancelled my subscription and demanded a refund. Which I still haven't received. Avoid these scammers.

After canceling the wine club over a year ago, I just received a case of wine. Returned it to the company, but they said they that they would refund except for restocking which is BS. When I asked where my refund was, they said they received the shipment but were waiting on a call back to process the refund. After asking for the restocking to be waived the said they couldn't because the shipment was on a delay and not canceled. Long story short I am out $40.00 due to their shadyness.

Received original order - believing that was all I would receive. Wrong - you are automatically signed up as a club member and next month another order arrives. Called to see what was up and was told that I was a monthly shipment member - that I could adjust the number of shipments which I did. No shipments until Feb '19 I was told. Browsed around website to see what white wine they offered. 3 days later another shipment of white wine. Called again. Oh you signed up for the white wine club I was told. By clicking on wine options you enter new clubs. Asked to have membership canceled and full refund. No, you must pay return shipping and accept a 20% restocking fee. I was extremely upset. Told them I would not accept anything less than a full refund and if they didn't sent a return authorization label I would simply consume the product. Finally, agreed to refund in full, it I would take the package back to the shippers warehouse. I agreed and returned the product. 3 week later no refund. Called today, and was told that I needed to call them if I wanted and expedited refund. He agreed to process that and said I should see the refund in about 12 business days. EXPEDITED! Don't believe a word they say on the website. Want a great wine club - go to Naked Wines. Great wines and free shipping. Or try Laithwaite Wine Club. Great wines - shipping is extra. Michael M.