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While the wine was pretty good, the customer service is terrible. Almost impossible to reach anyone in Customer (Dis)Service. I sent an email to stop service, still received a wine shipment, refused delivery, and was still charged $50 for shipping. This company is a rip-off.
Like many of your reviewers, I received wine I did not order. I said prove it and they sent me a "confirmation" - so I asked "confirmation of what?" Apparently they sent an email which basically said YOU MUST DO SOMETHING TO OPT OUT OR YOU WILL RECEIVE ONE. And then it gets better - they do not have a working email! It goes to an "UNATTENDED SITE."
Stay away. I signed up for extra points with my rewards program. Paid too much for mediocre wine. Got my 1st points loaded but never got the 2nd points. Told me they were sent and to wait 10-14 days until they would post. Going on 6 weeks and still nothing. They won't respond to me anymore.
$25 for $5 wine. Very bad customer service. They don't care about people just $$$. If you don't like the wine they will replace it only when you order more wine. The labels are also suspect. Stay away from this company, buy local.
Cost me $45 to return a shipment that I didn't ask for, wasn't notified about and surely did not want. The wine was horrible and they have no money back guarantee like other clubs. They will only send you MORE bad wine along with your regular monthly shipment. Do not waste your time with this club.
I like the wine selection, all the wine taste good and I don't have to go to the store reading what the wine will taste like. I think I am paying for convenience. It is easy to cancel.
I ordered the special offer for 29.99 AND emailed several times because I could not log on to my account and I wanted to cancel in FebruARY after delivery, somehow I was still charged 144.56 on my bank account in May 2018 and also I received a "preview" according to rules I did not react to that preview I was still charged and of course never received shipment for 144.56. I have disputed the charge with my bank and emailed again, I hope that no further charges will appear on my bank account.
They refused to end our membership and continued to charge us even though when we placed the first shipment we were told that we can cancel at any time. It has been a headache going though my bank to try to dispute the charges. SCAM and FRAUD!
I think all the other reviews say what I feel. This company is a rip-off and their so-called Club doesn't give you notice that it will be shipping and how much the cost will be. Of course when you call them they'll say oh everything was in writing with your first order when I don't recall seeing it but they have their selves covered somehow. I didn't know it was coming until I saw a charge on my card and it was too late according to the lady. She was very pleasant but basically it was tough stuff, you should have read all the information. And I agree from the others that the wine is pretty tacky. Another expensive lesson learned about clubs. Never again. I wish I had read these reviews before even taking the trial offer. The wine in the trial offer was not even worth what I paid for it.
Hello Donald,
While we never like to hear that someone has had a bad experience, we appreciate the review so we can help resolve your Issue, leaving you with a positive experience. We will be contacting you in order further assist you in this matter. We also have a satisfaction guarantee and will replace any wine you did not enjoy within 45 days of your shipment. Please feel free to contact us at 1-800-823-5527, Monday through Friday, 6:00AM - 4:00pm PST. We look forward to resolving this matter for you!
I received 6 bottles of wine which was vinegar with residue in the bottom. I called the customer service to inform that that is not wine. Vinesse refuse to replace the wine, two weeks after they sent onother case of 6 bottles of vinegar and charge my card $144.00. DO NOT ORDER VINE FROM THIS Co. It's a FRAUD
NO STARS
Hello Michael,
We are very sorry to hear you did not have a good experience with Vinesse. We do stand by our satisfaction guarantee, so I'm not sure why you would have been refused a replacement. We will be reaching out to you in order to resolve this matter. If we are unsuccessful in reaching you, please do not hesitate to call our Customer Service Department at 1-800-823-5527, Monday through Friday, 6:00am -4:00pm PST. We look forward to assisting you!
Our daughter and son gave us a membership to this wine club for Christmas. When we finally received the first deliver in March we were sadly disappointed. Only the Reisling was palatable. After opening one bottle each of the other two, we decided not to open the others. Our daughter will try and use them with orange juice. It would be nice to be able to pick your own bottles, getting two of the same isn't the way to go. If you dislike the wine your stuck with a second bottle you won't drink. Feel bad for my kids who were trying to do something nice for us. Going to stick with the wineries in the area.
Hi Judy,
We are sorry to hear you did not enjoy the wines that were shipped to you. We have a satisfaction guarantee and are happy to replace any wine you did not enjoy. We also have a Preview program where you can view the wines, and order only the wines you wish. Please call our Customer Service Department for more information at 1-800-823-5527, Monday through Friday, 6:00am - 4:00pm PST. We look forward to assisting you!
They charged my credit card $71 more than the price on the order page. I called the customer service and they refused to give me back my money. They have a 15% restocking fee for returns and they want the original box unopened
Hello Munashe,
Vinesse has a "one per household" introductory offer limit within a 24 month period, which is stated in our terms and conditions. This was the reason for the price difference you experienced and we apologize for the confusion. Due to this misunderstanding, we will credit you the difference. Please allow 7 to 10 business days for this credit to reflect on your account. If you have any additional questions, please call our customer service department at 1-800-823-5527
Received 1st shipment wine was at best ok. Was charged on my card for the 2nd shipment on March 10th, just got off the phone with customer no service on April 6th because I still have not received my shipment for the March 10th charge. Was told it was on the way even though I i had requested the week prior to cancel and to refund my charge. They had previously sent the same shipment out twice and both times requested it back to them even though they had my money already. I was told by their customer no service that they do not request return to sender even though if you type in the tracking you can clearly see it was them that requested it. I will be filing a complaint with Choice Hotels who they advertise through. Absolutely horrible experience.
Hello Frank K,
We would like to assist in resolving your issues. We will be reaching out to you for some additional information in order to help resolve this matter. If we are unsuccessful in reaching you, please feel free to contact our customer service department at 1-800-823-5527, Monday through Friday, 6:00am - 4:00pm PST. We look forward to assisting you.
I responded to an offer for 6 bottles of wine. When the shipment arrived, there were 2 bottles each of three different wines - all terribly disappointing. I belong to two other wine clubs and the quality of what was shipped was abysmal by comparison. Sorry, but definitely do not recommend this service.
We are sorry to hear you did not enjoy the selection of wines in your shipment. We understand that taste in wine is uniquely personal and can vary among individuals. This is why we provide a 45 day satisfaction guarantee on the wine that you receive. If you are not completely satisfied with any wine, we would be more than happy to include replacement bottles in your next club shipment to avoid additional shipping costs. Again, we do apologize that you were not happy with your selections. Please contact our customer support team at (800)823-5527 and we would be more then happy to assist you. Thank you and have a great day.
I received my first order of 6 bottles for 144 USD. Absolutely not worth it. They sent me 3 types of wine (two bottles of each). There is no way I would pay this much for the quality of wine they sent me. After reading other reviews I wish I'd never got involved with such a poor service. American wines and the wine industry have so much more to offer. Don't use this service - there are so many other better options out there!
We are so sorry to hear you were not pleased with the wines you received. We put a great deal of care and consideration in the selection process, as our goal is for all our members to thoroughly enjoy the wines we send. However we understand that wine is a very personal, subjective experience, which is why we offer our satisfaction guarantee. If you let us know within 40 days of your shipment, we will replace any wine you did not enjoy. We will attempt to contact you to resolve this issue and hope you consider Vinesse for your future wine needs. Cheers!
AVOID this company. This company has charged me more than what the receipt said and more than what was agreed to upon the point of purchase - reading through other reviews it looks like this company does this often! They ended up charging me more than $100 more and while talking to multiple customer service reps they blamed me for not knowing how to order wine online - they literally said that to me - and then when I was transferred to the supervisor she said the same thing as the reps and refused to apologize for how I was treated or that I was charged more than the receipt - I even sent them the digital receipt they sent me to show the difference and still haven't been credited. Absolutely avoid this company.
We do sincerely apologize for your recent experience with our company. We do see that you placed an order for two twelve bottle Grabbag packages. When the quantity is marked as two, our system recognizes this as two separate orders. We would be more than happy to issue a credit for the difference in price back to your account. However, we do see that a recent dispute was placed on this transaction with your bank. Unfortunately, when a charge back is placed our system restricts us from issuing any further refunds to your account. In order to get this processed for you, we will need your bank to fax us in proof that the dispute has been removed for that charge. Again, we do apologize for any misunderstanding in this matter. Thank you and have a great day.
Vinesse is the only wine club that I have dealt with and I have dealt with 4 or 5 in the past who doesn't notify you that a shipment is being sent and how much the wine will cost. I received a shipment of 6 bottles which cost me $140 with out an email being sent ahead of time. I would never spend over $20 per bottle on wines. They would take it back but I pay postage and there is a 50% restocking charge. All other wine clubs notify me before sending wine. When talking to Vinesse customer service they stated that I joined by mail and all the information was on the mailer about future shipments. I don't recall seeing that but that is possible as I no longer have the mailing.
That in my opinion is taking advantage of people. Also later I found out that Vinesse is a supporter of the NRA and is their official Wine club. Be careful with this business. Read everything carefully before joining.
No need to repeat all the negative comments - they're all true, these people ruin it for legitimate wine clubs.
Thank you for providing us with your feedback. We would like to apologize for any inconvenience in this matter and find a resolution for you. We are having trouble locating your membership with the information provided. We are going to have a representative reach out to you so that you can provide us with that information, as we would like to assist you in this matter. Our goal as a wine provider is to ensure that our members are able to thoroughly enjoy any wines that we send out, whether that be for the casual wine drinker or the die hard connoisseurs. We do put a great deal of care and consideration into the selection process when choosing wines, but we realize wine is a completely subjective experience, and we want each and every one of our members to be absolutely content with every bottle. For that reason, we offer a satisfaction guarantee and love when our members make use of it to ensure they're enjoying their selections.
I am turning this company over to the Better Business Bureau. They gave me no notice on the shipment, I only knew about it because of money (way too much) being taken out of my bank account. I will not accept the delivery and they better credit my account. Stay away from this company.
Hello Patricia,
Thank you for your feedback. We are having trouble locating your membership with the information provided. We are going to have a representative reach out to you so that you can provide us with that information, as we would like to assist you in this matter. We would like to apologize for any misunderstanding about how our clubs work and look forward to finding a resolution for you in this matter.
I got their first offer of wine - 6 bottles nice selection. I called to cancel the next shipmen but they said I was too late. They shipped the next shipment - 3 selections 2 of each one and the total cost $144.06 - That works out to $24.00 a bottle. Totally unhappy and feel that I should warn people. I cancelled on the 20th of February which they would not accept. Just received the wine today 3/6/2018. Other wine clubs have much better selections.
Thank you for providing us with your feedback. We would like to apologize for any confusion in regards to the promotion you enrolled into. The offer is for 6 bottles on a monthly basis (can be customized) in exchange for American Airlines miles. Our goal as a wine provider is to ensure that our members are able to thoroughly enjoy any wines that we send out, whether that be for the casual wine drinker or the die hard connoisseurs. We do put a great deal of care and consideration into the selection process when choosing wines, but we realize wine is a completely subjective experience, and we want each and every one of our members to be absolutely content with every bottle. For that reason, we offer a satisfaction guarantee and love when our members make use of it to ensure they're enjoying their selections. If you come across a bottle that you feel is under par to your preference, please let us know so we can take care of you! In regards to your 2nd club shipment. We ask members to make alterations to the shipments prior to them processing to avoid them being shipped out. We apologize for any inconvenience in this matter, as we do try to make this information known. You can simply not accept the shipment and return it back to our warehouse for a refund. We would like to thank you for trying Vinesse, cheers.
Danika,
We're so sorry to hear about this issue that you've been having. We're going to reach out to you right now and will resolve this for you right away. We'll just need a bit more information to obtain your account details, but we assure you that this will be handled, and again, sincere apologies for the issue.
Best,
Vinesse