Vinesse

I joined this wine club at the beginning of December. It took them more than 3 weeks to ship the wine which was terrible. Then, they sent another shipment after I emailed them to cancel my membership and said that I did not contact them in time. I tried chatting with them online but NO ONE answered their chat line even though it was during their business hours. They purposely waiting until the next day to get back to me and then had shipped this terrible wine. HORRIBLE customer service! Do not do business with them. They are not reputable. I will be disputing the charge with my credit card company, contacting the better business bureau and the attorney general of my state.

Two issues. My cart check out was a promo price but I got charged $177. I later tried to cancel the subscription but NEVER got a response from their customer service.

This company seems to be selling rebottled cheap wine under invented labels. Very poor quality. Wines which are not available elsewhere... stay away

I ordered a six-bottle sampler of reds. Tried the first two. Neither was any good. I won't make them take back the rest and I sure won't share it with my friends! They would think I made it myself.

Do NOT trust this company! They charged my credit card $170 after they told me I did not have a membership with them!

Product is not that good - gas station wine at best and they will charge charge and overcharge
I am finally having to go through my bank to resolve this.
Customer service people are so rude and ignorant.
Definitely stay away from this company

I bought into the wine club based on the flyer stating that the first shipment would be $42 including shipping and taxes. I received the wines, great customer service - a perfect transaction. Then, my second shipment posted to my online account for $178. The flyer stated $99 for future shipments. When I called to question the price, I was told that by agreeing to the terms and conditions - I agreed to pay $30 for shipping and the interstate alcohol sales tax. So, $48 for tax? I looked but I couldn't see where that $48 calculation came from. I didn't get an itemized receipt, so I have no idea where the money went. The customer service rep. Said the order processed, so I couldn't cancel it. I did end up cancelling my subscription.

I delayed my second shipment because I was going to be away all summer. Then I decided I wanted to cancel. But before I could do that, I discovered a $30 charge on my credit card statement which is their annual fee. I was told that they would issue a full credit to my next order to offset the annual fee so I asked them to delay my next shipment until I returned from my summer travels which I could not do at my end. So they did it for me. I am awaiting that shipment now and it looked like my account was not credited. Turns out it was credited but orders are subject to a 17% surcharge - for what, I don't know. I canceled the membership immediately and told the rep I would be writing a review that wouldn't be good. I was asked: Would a refund of the surcharge please you? Um, yeah. So I did get $18 back. I've been a member of other clubs and never paid a surcharge or annual fee. By the way, they hit me with the annual fee about 3 months after my initial order. Surprise! Another issue with this company is that you don't get any shipment notifications and no invoice with a breakdown of the charges. I guess you're just supposed to believe they are on the up and up. Good riddance to Vinesse.

They lure you with the online offer for $29,99, I got charged $149.00 they won't return the money staying that I reopen the membership, no notices or anything at all they just used my bank information to charge whatever they want and the wines are totally overpriced, don't fall for that!

I usually don't write reviews about companies, but the treatment received by Vinesse deserved that I take the time to narrate my experience. This company excels at scamming customers. Their website will publicize something like free shipping and handling for orders with at least 12 bottles and then charge you for it since it doesn't apply for club memberships; the announcement on their website reads: "FREE SHIPPING on 12+ Bottles!" Then, there's the fact that club membership advertises a price, and then you get charge something completely different. The best part of all is when you call their customer service and are abrasive in their treatment. They blame the customer and take zero responsibility.

I was part of the "World of Wine" club, which states that their wine is "$20.25–$23 per bottle
Plus tax and delivery". I ordered 12 bottles, taking the highest price of US$ 23 that comes to US$ 276. Tax in Texas is 8.25%, so that's another US$ 22.77 for a total of US$ 298.77. However, the charge was US$ 378.78, which would be for shipping and handling, according to their representative. That's US$ 80.01 for S&H, which for 12 bottles their homepage says it was going to be free, and the regular rates chart says is only US$ 42.

There are better and cheaper options for better quality wine where the customer is important and treated with respect. Also, they won't surprise you with higher than initially promised prices.

The quality of the wine is not what I expect for a $30 bottle. My subscription box came with 6 bottles for the price of $162. The quality of most of the bottles is a $5 wine. That disappointing. I tried to return my box and they would not give back my money, just store credit. Obviously, I didn't want any more from Vinesse…I would rather go to the store and pick for myself.

They got you signed up with an attractive initial offer and used link to the American Airline. If you just signed up, please cancel it asap. The charge for my second shipment was 4 times more than the first one. Should read the reviews. Lessons learned.

Horrible, no variety at all. Received 12 bottles of red wine. 4 kinds were doubled up, meaning I only received 6 different kinds of red wine. The wines were so "new" or unpopular, The wine app Vivino did not even recognize. This gets worse. I forgot to cancel the cheap $39 package so this was my 2nd shipment (by mistake) and it was $260. I called but they said No returns once it's been shipped.

I'm not complaining about the monthly delivery system. I understand what it is and am using other wine club services. Their problem is that they don't disclose full policies when you sign up and blame you that you gave them consent not knowing it.

The initial promotion box impressed me. The packaging was neat and the wines were good for the price I paid. So I kept the membership while rescheduling the next delivery date to avoid unnecessary monthly deliveries. Four months after I signed up, they charged my credit card for an unknown annual fee of $30.

When I reached out to them to request a refund, the agent kept saying that the annual fee is a part of their policies and I agreed with their policies and terms at the signing up. What they didn't know about me is that I DO read terms and policies every time I sign up for any subscription services, and I RE-READ the Vinesse policies and terms on their website before I contacted their customer service. My "consent" at the signing up that the agent sent me was the same as I remember. There was nothing in policies and terms mentioning the annual fee at all.

When I pointed out the lack of notification about the annual fee, the agent said they mailed it recently and it would arrive this week. I told him that I only agreed with the terms that were disclosed at the time of signing up, and I've never authorized anything other than that. The agent kept saying they did disclose by mail but the mail was on the way. It's actually an admission that they didn't disclose the information when I signed up. I had to point out repeatedly that the terms never reached me. How could I agree when I wasn't informed at all?

Eventually, the agent offered me reimbursement in a form of a credit, but I felt too unpleasant to keep it. Then the agent said they would give me a refund and cancel my membership (I didn't even mention canceling my membership, but thanks for saving my effort A LOT!) and he just ended the chat unilaterally. What an unpleasant conversation.

The issue here is not just about charging an annual fee. I'm willing to pay for good service and currently using various membership services for a fee. But it is obvious that they concealed the terms regarding the annual fee from me when I signed up. According to the conversation with their agent, the mail was the only disclosure given to me, and it was sent 4 months after signing up. Mailing the terms 4 months after signing up, and charge my credit card before it arrives? They call it consent. I don't think so.

What a rip off!
You can go to their website and see the price but because of only getting 4 bottles they can rip you off. Will never buy from them again!

I fell into the same trap where my shipments kept getting more expensive. Some of the wines were good. I was questioning the fact that the bottles were coming with the same foil top and a blank cork. (Are they just bottling their own knockoffs?) I called once to find out about a shipment and the guy was so rude to me I wrote to the company. After my last $200+ shipment of 9 bottles I'd had enough. Took me THREE phone calls to finally actually get the cancellation email. I cannot believe American Airlines endorses this company for points. Buyer Beware.

I was signed up for a 2 bottles per month plan (white wine). Had been meaning to cancel for a while anyway, didn't like the wines very much and was too expensive for me ($54 for two bottles). This month, they sent me 5 bottles of wine (two white, one rose, two red), and charged me $106. Once I got around to calling them during work hours to find out why, they said it's their annual summer "bonus" wines. Which they charge you for without your consent. They told me they sent a letter informing me of this (didn't get this, but also live with a roommate and get a lot of junk mail, so could have been tossed) and that in order to opt out I would have had to call them to cancel these wines that I never asked for or signed up for. They said they could refund me the additional amount charged if I sent the wines back, but after five days the shipping cost is on me. It's been 7 days. Personally find it super sketchy to send me "bonus" wine I didn't ask for... and then charge me for it! Not really a bonus then, is it?

I got an offer in the mail-did not have it with me on lunch so I went to the website and ordered-not realizing my offer on paper was $29.99 and I paid $49.99 instead. I immediately called customer support and I explained this. I had THE most condescending human speak to me. He had such an attitude and I asked him to not be so rude. He went on to speak about how I clearly was in the wrong for ordering without the code. I told him I did not disagree that I should have had the form but could he fix it as I am brand new to this! He DECLINED. So I asked for a manager and he said there is "no one available as a manager or supervisor for me to speak with." He then checked into my account and said my payment did not go through anyway (which I have not checked to be accurate yet) and I could try again to do it the "correct" way so it may work this time. WHAT A TERRIBLE front line for a company!

After switching to their 2 bottle program, they send me a letter forcing me to opt out of receiving extra bottles."Do nothing and the special 3 bottle... will be included" in addition to your regular shipment for an extra $49.