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I have not sent a wine gift from Vinesse but I belong to the $11-15 bottle of Chardonnay and merlot club plus the grab bag. We drink wine every night and we aren't rich and far from being wine snobs. We do not collect. I find it fun to receive new bottles of wine with the tips for food paring and recipes included. I recommend Vinesse for their choices and find the wines drinkable and enjoyable.
First time using this company. We ordered wines as a gift for Christmas, it was placed early December. The package (after the new year) has still not arrived. Not only did the recipient NOT get the gift in time but it's way after the holiday party season when it could've enjoyed. The customer service person assured me a tracking could be found if I logged in to my account. However the login he gave me was inaccurate, I called customer service to find out but never reached anyone. A week before Christmas I was emailed a tracking when I placed the order weeks prior. I will NEVER use this company again. Plenty of competitors out there, with the same service, do your research.
We're sorry to hear that your experience with us wasn't what you were expecting. If you could please message me your member number I would be happy to look into this for you further.
I agreed to receive the special Christmas wine with gift bags with the guarantee they would arrive by the 20th. Well, that didn't happen. They arrived yesterday 12/27. I called and asked for compensation and was told nothing they could do except refund shipping. Lets see, I had to buy 6 bottles of wines to replace the ones that didn't show up AND the 6 they shipped... hum... NOT GOOD ENOUGH! Plan to cancel membership. I just felt they took NO ownership or responsibility for this. I checked with the shipping and it WASN'T shipped in time to get to my house so it wasn't shippers fault.
Hello Debbie,
We understand the inconvenience this may have caused, and we apologize for the holiday shipment arriving late. We would like to make this right for you. Can you please send us a message with your member number so that we can take a look into this for you?
Ouch! I have belonged to other clubs before and I guess it is my fault for not paying much attention but after my initial "deal" to join the club (which pulled me in) I was shipped my second shipment at $133. Now when I saw my credit card statement two weeks earlier that was fine by me because the other club was basically the same price. Problem here is I only got 6 bottles compared to the 12 I have been used to getting from the other club. As I read the other reviews I guess this can fall in the scam category as that is a high price to pay for wine that can be gotten locally without paying for the shipping. I can get a great $20 bottle of wine here locally.
We apologize for any misunderstanding with the pricing for the American Cellars Wine Club. We do try to make it known that the regular shipments are $12-$16 plus delivery/taxes. We do offer different clubs at different price points which may work better for your wine needs. The wines we do select are generally not available to the public or from areas you otherwise wouldn't have exposure to. Again, we do apologize for any misunderstanding in this matter.
Wine is good but dealing with them is the worse! I tried to cancel my membership and they still kept sending me stuff. Stay away!
We apologize if you intended on cancelling your membership with us and this wasn't done. If you can provide me with your member number I can gladly look into this issue for you. We do ask cancellations be done with a phone call to our Customer Support Center at 1(800)-823-5527. Our hours of operation are Monday - Friday 6:00 AM - 5:00 PM PST. We are, however, glad you at least enjoyed the wines that were sent to you.
They ship more than I signed up for at higher price.
Their Satisfaction guarantee does not allow me to return a shipment for full credit.
I got taken. Should have been smarter buyer. You have been warned.
We apologize for any misunderstandings with our wine clubs. We do try to inform members that the satisfaction guarantee offers wine bottle replacements for any bottles you aren't pleased with. It is different than a money-back guarantee. You are able to adjust the bottle count on your shipments, as well as the wine preference. Again, we do apologize for any misunderstanding in this matter.
These people are crooks. I signed up for the club, got a first shipment of very average wines. Called them several weeks later to cancel the account and was told that they had already shipped me another case! (They are supposed to send them once a month, meaning every 30 days) I told them that I didn't want it and would refuse delivery and ship it back. They said that was fine, but they would charge me shipping and a restocking fee of almost $40! They were unwilling to waive it. I am fighting it with my credit card company. Do yourself a favor and don't buy from them!
We apologize for any inconvenience in this matter. We do list our return policy on our website and also have this information available on our promotions. We do accept refused shipments as a form of return, but the credit issued is less the shipping and handling and a 15% restocking fee. This is due to the method in which the shipments are returned to us. We use temperature controlled trucks to ship the wines out of our facilities, but when a shipment is refused, it is placed on a regular shipping truck to be sent back to our warehouse. Again, we apologize for any inconvenience in this matter.
I too agree with everyone else. I love Nakedwines.com and they don't charge you like this. You have the option of $20/mo to be deducted and go into your angel account and you can use your funds anytime you choose. The winemakers are independent and they are passionate about their wine. You cannot get the wines they offer anywhere! The winemakers are great, customer service awesome and price is right! You're supporting will people that literally make a certain batch and our support keeps them in business. If you choose nakedwines.com, please tell them I sent you (Rebekah Collins). I don't think I get anything but I believe in supporting independent workers.
My husband ordered a case and we tasted the first bottle and it was awful. If you were a junkie looking for a fix, I guess you would drink it. We cancelled our subscription. Hope they honor it.
We're sorry to hear you weren't happy with the wines that were sent to you. If you would like you can take part in our satisfaction guarantee and receive varietals of your choice. A representative in our customer service department would be happy to assist you in this process. We can be reached at 1(800)-823-5527, and our hours of operation are Monday-Friday 8:00 AM - 5:00 PM PST. Thank you for giving us a shot, and we hope you have a happy holiday season.
I got a call, with no message, from Vinesse. I had to call to find out that they were telling me that because I hadn't answered a flyer they mailed nearly 6 weeks ago (a flyer: from a company that sends me ten emails a day), I was getting wine I hadn't ordered, because I hadn't opted out. That is illegal. I then tried to contact customer service. I tried to contact customer service FIVE TIMES. I waited on hold for more than an hour. I never got an answer to emails. The one manager I spoke to told me "Oh, well, I guess we'll cancel your membership then. " Then they contacted me, told me to call customer service. I wrote back to tell them "I'm not waiting on hold again for 30 minutes. Here's MY contact info. You call me - it was YOUR fault." Silence.
There are better outfits out there than this one. The wine is NOT so good as to take this kind of nonsense.
We would like to apologize for any misunderstanding when enrolling into our wine club. We were experiencing high call volumes earlier this week due to the holiday weekend. The offer you enrolled intro was for an automatic wine club that ships out on a monthly basis. Again, we apologize for any misunderstanding in this matter.
Stay away from this service nothing but nightmares with damaged products with no resolution to complete inability to reach a customer service representative. Invalid phone number on website and unmonitored email. My last resort was to file disputed charge with credit card and BBB.
We're very sorry that a shipment in route to you was damaged via the courier. We send out replacement shipments upon return of the shipment, as the courier contacts us about the damages. Our customer support number is 1-*800)-823-5527, as listed on our website. The hours of operation are Monday-Friday from 8:00AM-5:00PM PST. If you are looking to contact us outside of our business hours, you can send an email to [email protected]. A representative will contact you within 3 business days. Again, we apologize for your negative experience with us.
Tried the introductory shipment with American Airlines. Wines ok, but not much more. Expected better wine selection. A price under $7 x bottle is not bad.
Couldn't stop second shipment. They 'prepare' the shipment days before the ship date. This second shipment is costing $22 x bottle (S&H included). Hasn't shipped out yet, but they cannot stop it.
So now it gets quite expensive. And for $20 x bottle you can get quite lovely wines in most stores, wherever you live.
Not a good deal. AVOID.
We do apologize if you weren't satisfied with the wine selection you received. We do offer replacement bottles for any wines you aren't satisfied with within a 45 day period. We also apologize for the order in route that you weren't intending on receiving. Once the order finishes processing, we are unable to stop the shipment. We ask that any alterations to orders be done prior to the shipment processing. If you would like to contact customer support to go over return options for the shipment, we would be happy to assist you. The customer support number is 1-(800)-823-5527, and our hours of operation are Monday-Friday 8:00AM-5:00PM PST.
Run for the hills! Just buy wine locally. All the same brands but much cheaper without shipping.
Major problems with Billing, Cancelling membership, Replacing problem shipments, getting refunds. You name it. They are out for one thing only and that is to steal your money.
That is Vinesse for you. Grand Cellar wine club runs them. As you can see they only get low ratings. Don't be a victim to this FRAUD!
I also felt cheated of the promotion. First i got the first shipment and its priced right, but it included a rose. I do not drink rose wine, but i was told that it would be replaced with 2nd shipment. My second shipment awas late after it shipped, i was upset with them for "did you read the print" yet when i cancelled right away, could not stop the 2nd shipment, so i said stop after this one. They fail to tell me that i can cancel two wekks after the shipment to get the remainder mileage promotion. I tried to talk to the Suoervisor, Kimmie, and just as bad attitude to keep customer 100 percent satified. The way is advertised and they
Way the staff responds to a complain, is not congruent to the 100% satisfaction guarantee. IT IS SCAM, DECEIVING BUSINESS
Dear E. W., we regret to hear that your wine club experience has made you felt cheated regarding the airline promotion you were enrolled in. This is certainly not a scam and we would like the opportunity to resolve this matter. It does appear the remainder bonus miles you referred to had been honored. If you would like to confirm this resolution with us, please feel free to contact our customer service at (800) 823-5527. Our office hours are Monday - Friday, from 6:00 am to 5:00 pm PST. Thank you.
VINESSE asked me for access to one of my credit cards as a part of participating in a monthly shipment of wine and I approved a 6 bottle per month program and the resulting set charge to my credit card. This month VINESSE doubled my shipment and doubled the credit charge amount without my approval. Subsequent calls to VINESSE customer service indicated that VINESSE has evidently sent out a letter about this double shipment and because I didn't say no, VINESSE says they were legally allowed to make the shipment AND double the amount being charged to my credit card. I know what it feels to be robbed and this feels EXACTLY the same without the gun!
Dear Jay L., we appreciate your posted review and regret for your experience with the ‘toast to the holidays’ order. Our intentions with the holiday order was to delight our wine club members with the additional wines to enjoy over the holiday season at the convenience of no additional shipping cost. It appears you may have not received or had opportunity to read our letter we had sent our members about this special holiday order. We did send out the letter notification well in advance. We take this issue very seriously and would like the opportunity to work with you, as we have a few options to rectify your negative experience. Please call our customer service line at (800) 823-5527, Monday - Friday, between 6:00 AM PT - 5:00 PM PT. Thank you.
Be very careful with their AAdvantage promo. It is a scam. After you have committed to buy, they will send you the confirmation with some " fine print." Basically, if you withdraw your membership after the 1st delivery ( who wouldn't after tasting the very poor quality and realizing that the succeeding deliveries are very expensive), you lose the promised mileage.
I rated it 1 star because I couldn't go any lower.
Dear Ramon, thank you for your feedback. We do sincerely apologize for your frustration and thinking the promotional offer you enrolled in was a scam. This is certainly not a scam. The promotion does have the terms and conditions linked to the offer details. It does state the member must be active for 21 days following the deposit of their shipment, in order for the bonus miles to be awarded. It appears there was a misunderstanding of the terms and conditions for this promotion at the time of enrollment, and if the wine club membership account was cancelled before the 21 day period was satisfied, then the member would be disqualified to earn the promotional bonus miles. If you would like to further discuss this matter so we can review your account with you, please call our customer service at (800) 823-5527, Monday - Friday between 6:00 AM PT - 5:00 PM PT. Thank you.
I recently joined the Vinesse wine club after reading the information provided on the company's website. I travel a lot for work, so I was looking for a fun wine club to try out, but understood that someone must be home to receive the delivery. This review is a bit long, but I hope it helps others avoid a headache.
For starters, the FAQ section CLEARLY states "Orders are typically processed and shipped within 48 business hours of receiving your order." Ok, great. I placed my order on Tuesday, October 11, so 48 hours later would be Thursday, October 13... but let's give a little leeway all the way to Wednesday, October 19th... I finally contacted Vinesse to check on my order status a full 5 business days after I placed the order because it still did not show up as shipped in my account. As of the morning of the 19th, my order hadn't shipped (as verified via email).
I decided to open a chat later in the day to see if I could cancel my order (because Vinesse had not responded to my request to cancel via email). The order HAD NOT SHIPPED when I started the chat conversation with their representative. Guess what miraculously happened while on the chat? The order had shipped and I could no longer cancel it. Guess what else? Even though the order "shipped" - as of today, Friday October 21, they cannot provide a tracking number to me and I was told today that shipping can take up to 10-14 business days!
Well, so much for their timeline and my effort to join a wine club that fit my schedule. I'm out of town for a minimum of three weeks beginning Monday and will not be able to receive the package (I work from home so I don't have a business address I can ship to). I had planned this delivery based on the information provided BY VINESSE on their website, which is woefully inaccurate!
Also, and the welcome e-mail I received stated this: Introductory Club Shipment 1 "Will arrive within 10 days." Um, let's see... we're 10 days in and I was just told today (21st) that it will be ANOTHER 10-14 days before the shipment arrives. AND - if I want to just have the shipment returned (because I am not available to receive it) I will have to pay a RESTOCKING FEE!
The customer service is just deplorable. The agents are nice, but they will not help to rectify a situation caused by their own company. If they cannot adhere to the timeline identified on their company website, the customer should not have to pay a restocking fee. They did offer to re-send the shipment at no cost; however, I will be gone for at least 3 weeks due to work, so I had planned on receiving this shipment before leaving for my travels. I am beyond frustrated with this company and will never do business with them again and will advise all friends/family to avoid doing business with them.
Dear Hailey, we appreciate you taking the time to post your review and providing specific details about your experience. We sincerely apologize for the delay that took place with the introductory wine order and for the inconvenience this issue has caused. It is certainly not the normal order processing time for orders to take over 5 business days to be prepped and shipped out. We take your issue very seriously and would like the opportunity to further investigate the reason for the long delay to ship your wine club order, and to rectify this issue. Understanding you will be traveling over the next few weeks starting this coming Monday, may we contact you to further discuss this issue when you return? You can also contact our customer support line at (800) 823-5527, Monday - Friday from 6:00 am PT - 5:00 pm PT. Thank you.
They send you a shipment when you have discontinued the subscription and charges you for the shipment. When we called to flag this, they told us to send it back by paying $35 and they will minus 15% to the credit for restocking fee. Total bs
Hello Jane. We appreciate your feedback. We do not continue to charge members after they have cancelled their wine club membership. It sounds like the shipment you were charged for began processing before your membership was cancelled, and since it does take a few days for charges to process, this could be why you did not see the charge until after you cancelled your subscription. We do have a return policy for shipments that are refused by the member or for failed deliveries, but we are open to discuss if there was an error in the order processing at the time of cancelling a member's subscription. We would appreciate the opportunity to look into your account and review the event that took place. Please contact our customer service center at 800-823-5527. Thank you.
This wine club exists to suck your money out of your wallet in exchange for low quality wine (but if you don't like it they will replace it and charge you for shipping). They acknowledged in writing me request to cancel my membership and then sent me another shipment weeks later. Now they want me to pay to return it and pay a restocking fee. Now that's an honest way to do business isn't it.
Hello Ed,
We apologize for any inconvenience we have caused in this matter. We request that all cancellations be completed through our customer service center at 800-823-5527. We do apologize for any confusion in this matter. We would be happy to review your account if you would like to contact us. Our office hours are Monday - Friday, 6:00 AM PT - 5:00 PM PT.
I cancelled my order and membership and they charged me $30 for cancelling. I cancelled as soon as I was notified I would be getting a shipment in the following month.
Hello John. Thank you for your review. For cancelling your wine club membership, we do not charge our members a cancellation fee of $30. There may be a misunderstanding relating to the $30 fee, which an annual fee that is assessed, but then is issued as a voucher (credit) to the member's account and can be used towards an upcoming wine club shipment or towards any wine shop purchase made online. We would be happy to do a review of your cancelled membership account and further discuss the $30 charge. Please contact our customer support line at phone # 800-823-5527. Office hours are Monday - Friday, 6:00 AM PT - 5:00 PM PT.
Hello Jennifer,
Thank you for the review! We're glad that you are enjoying the wines that are being sent to you! Keep in mind, if you do receive a bottle you aren't happy with, we will send you a replacement at no cost in your next wine club shipment. Thank you for choosing Vinesse.