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From the business

VidaXL is a fast-growing, international online retail store with a large and surprising collection of thousands of products in the categories furniture, home and garden, DIY, car parts and clothing. Our success comes from our conviction that everything always can be better and cheaper … ‘Live it up for less’. Our products are sold at competitive prices throughout Europe, the United States and Australia.


vidaxl.com
RANCHO CUCAMONGA, California, United States
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vidaXL US Reviews Summary

vidaXL US has a rating of 2.7 stars from 705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 18th among Furniture sites.

service
60
value
68
returns
38
quality
69

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Arizona
1 review
0 helpful votes
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Horrible
June 12, 2020

My item was damaged, I unable to reach anyone over the phone, holding for over 45 minutes at a time. I could only correspond thru email. They refused to resend unless returned the merchandise 4 large boxes I don't have a truck and with corona virus I don't have anyone willing to help me. I asked them to resend and would give UPS the damage product they refused.

Date of experience: April 13, 2020
Georgia
1 review
0 helpful votes
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It's a very beautiful piece.
April 13, 2020

My desk is a lovely addition to our home. Very nice and sturdy. It Fits just right in the small space I planned to put it. Farmhouse, Queen Anne and Classy all in one. Repurposed Real Wood A plus plus! I love it!

Date of experience: April 13, 2020
New York
1 review
0 helpful votes
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5 stars
April 13, 2020

I wanted, you had, I bought, you sold. Price was good, as was the time it took to get to me.

Date of experience: April 13, 2020
Florida
1 review
10 helpful votes
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Good overall experience
April 13, 2020

Purchased two items a solar shower and outdoor bench, first time buying from this company, products arrived very quickly within 5 days And packaging in was not damaged. The vida xl solar shower works great, the bench was a little tricky to assemble and looks good albeit a minor hiccup as the front door of the bench was slightly warped other than that it was fine. Will look at some other products from vida.

Date of experience: April 13, 2020
Illinois
1 review
1 helpful vote
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Excellent Service
April 13, 2020

Had an issue with a TV Stand. The company was very responsive, helped organize return immediately. And I ordered a new one which arrived promptly. Very satisfied with the new stand.

Date of experience: April 13, 2020
California
1 review
2 helpful votes
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This was my 1st purchase from VidaXL. I was a little nervous, because the product price seemed too good to be true.
It was exactly what I wanted, free shipping, arrived quickly, I am very satisfied.

Date of experience: April 13, 2020
New York
1 review
0 helpful votes
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Great Service
April 13, 2020

I ordered the product and within seven days. We surely will use this company again!

Date of experience: April 13, 2020
Tennessee
1 review
1 helpful vote
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Dog pen
June 12, 2020

Hello, I purchased 2 karge dog cages and not real impressed. The problem is the fence material is very cheap and had many damaged sections that had to be fixed with the wire spools supplied. Im handy so i spent hours repairing the openings

Date of experience: April 12, 2020
Washington
1 review
3 helpful votes
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5 fold bamboo screen
June 12, 2020

The third panel was flawed in that it did not connect to the other two on each side. I spent a day trying ways to accommodate this flaw but ended up cutting the third panel out and inventing a way to use the screen as two separate panels of two.

Date of experience: April 10, 2020
Indiana
1 review
0 helpful votes
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Ordering was simple and the frequency of shipping updates was ideal.

Date of experience: April 10, 2020
New York
1 review
0 helpful votes
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Great Product/Super quick Delivery
April 10, 2020

Amazing product and amazed at the speed of delivery 2 days.

Date of experience: April 10, 2020
Texas
1 review
0 helpful votes
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Nice paired lounger
April 10, 2020

Chair assembly instructions missed some details for easier assembly. Once assembled, chair is nice. Would like a little thicker pad.

Date of experience: April 10, 2020
Mississippi
1 review
1 helpful vote
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Missing parts
June 12, 2020

I have emailed and tried to call no response missing 7 pieces for it to be the size I ordered

Date of experience: April 7, 2020
Georgia
1 review
0 helpful votes
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Legit
April 7, 2020

Thought the price and the ease of service/ shipping was too good to be true but it worked out well.

Date of experience: April 7, 2020
Michigan
1 review
1 helpful vote
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Defective chairs no responce
June 12, 2020

A couple of months ago I purchases a set of the beech chairs
Finally had a chance to use one today and I sat in one and it
Completely collapsed and broke. I took another one out and
Looked it over and noticed an issue with the other 3. There is
A defect on the set I got and would like someone to help
Me fix this issue. Several tries to get ahold of them no responce.

Date of experience: April 7, 2020
Illinois
1 review
0 helpful votes
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Fast shipping correct item.
April 7, 2020

Correct item and fast delivery with great price.
Ill definitely come back and buy some other items too.

Date of experience: April 7, 2020
Maryland
2 reviews
2 helpful votes
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Very Big Mistake
June 12, 2020

I made the initial purchase with PayPal. For some reason the VidaXL refunded the order almost immediately with no reason. I confirmed with PayPal that they had approved the transaction and sent the funds. After 5 days of going back and forth with Customer Service Reps and Supervisors, there was no explanation as to why. I was being directed to make a wire transfer from my bank account or credit card directly into their bank account which is very suspicious to me. Customer Service Department kept saying that is what the instructions from the Finance Department was. When I asked to speak with their Finance Department, I was told I could not. They would not restore the original order, nor put the items back in the cart for me to purchase again using PayPal. I wanted to use PayPal since my personal information or credit is protected. VidaXL was trying very hard to steer me away from that. Also, everytime I went to their website the prices went up, so I wanted to guarantee I would be paying the same price. I was also told by a Supervisor I would be receiving a discount for my inconvenience. When it came time to apply the discount I was told to make the wire transfer first then I would get the discount. I asked how much was the discount, and how exactly was it going to be applied. The more I pressed, I finally got the truth which was they weren't giving me any discount. By then, I had went back online shopped for all the furniture which amounted to over $5,100, and repurchased using PayPal. The furniture was delivered. Not all the pieces came intact and the quality was cheap. If I could give them 0 stars I would. They have horrible customer service and cheap furniture. They spend more on their photography than on the material of their pieces.

Date of experience: April 7, 2020
New York
1 review
0 helpful votes
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Patio Set
April 7, 2020

I love, love my new patio set. It makes me enjoy a "quarantine outing" during these times of social distancing. VidaXL updated me quickly about delivery and other details and the price was excellent.

Date of experience: April 7, 2020
Germany
1 review
2 helpful votes
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Package Never Received
June 12, 2020

Unfortunately, my chest has never arrived. It does show that it was shipped, and apparently lost in transit, but it's still very frustrating. Especially since this is my first time trying to buy from you.

Date of experience: April 7, 2020
Connecticut
1 review
0 helpful votes
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Good value
April 7, 2020

First ordered 2 acacia outdoor dining chairs. After they were received, we liked them enough that a drop leaf table and two more chairs were ordered. Chairs are just the right size. Table has a crack in the leg but that will be fixed. Set is very nice. Packaging protected the items well. Delivery was quick.

Date of experience: April 7, 2020