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From the business

VidaXL is a fast-growing, international online retail store with a large and surprising collection of thousands of products in the categories furniture, home and garden, DIY, car parts and clothing. Our success comes from our conviction that everything always can be better and cheaper … ‘Live it up for less’. Our products are sold at competitive prices throughout Europe, the United States and Australia.


vidaxl.com
RANCHO CUCAMONGA, California, United States
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vidaXL US Reviews Summary

vidaXL US has a rating of 2.7 stars from 705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 18th among Furniture sites.

service
60
value
68
returns
38
quality
69

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Great Products
June 15, 2020

My order arrived quickly and was well packaged. The item was as described and looks great in my living room.

Date of experience: June 15, 2020
Arizona
1 review
0 helpful votes
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Very poor customer service. Can't chat can't talk to anyone. Limited answer to questions. Can't cancel single item.

Date of experience: June 15, 2020
South Dakota
2 reviews
0 helpful votes
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Quick Delivery
June 15, 2020

Great product & quick delivery. It's exactly what I thought it would be. Polished aluminum cow head to mount to my pellet grill.

Date of experience: June 14, 2020
Rhode Island
1 review
0 helpful votes
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Satisfied Customer
June 13, 2020

This set is awesome! It arrived quickly and was easy to assemble. I sit out on my patio every night in comfort.

Date of experience: June 13, 2020
Arizona
1 review
0 helpful votes
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Just what I needed!
June 12, 2020

I needed a foldaway desk for a small space. The item I found was a fold out breakfast bar that worked for my needs perfectly.

Date of experience: June 12, 2020
New York
1 review
0 helpful votes
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Very Pleased
June 12, 2020

The table is perfect for the space. And it came earlier than expected.

Date of experience: June 12, 2020
New Jersey
1 review
0 helpful votes
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Patio Bench
July 12, 2020

I ordered a bench and when I received it, it was damaged.

Date of experience: June 12, 2020
Pennsylvania
1 review
0 helpful votes
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Perfect little side table
June 12, 2020

Nice little table. Easy to assemble, packing solid, super fast delivery. We had a bit of rain and the rain rolls right off. Nice company'

Date of experience: June 12, 2020
Kentucky
2 reviews
0 helpful votes
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I ordered the black coffee table and it arrived with a really nice scratch through the finish in the top of the table that I had to paint with black nail polish to hide. Then to make matters worst there were no instructions. Luckily I very mechanically inclined.

Date of experience: June 12, 2020
Pennsylvania
1 review
0 helpful votes
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Versatile Folding Teak Chaiirs
June 12, 2020

The chairs are very durable without being too heavy to transport. I purchased them with the intent of enabling social distancing outside (they are perfect for that purpose). They are readily transported. They will be also be useful inside, when the guests outnumber the chairs at the table whenever that can happen again. I liked the first two so much that I ordered two more.

Date of experience: June 12, 2020
Germany
1 review
0 helpful votes
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Unkomplizierte Bestellung und Bezahlung. Schnelle Lieferung guter Service. Die Ware ist wie bestellt nach 3 Tagen eingetroffen. Gerne wieder!

Date of experience: June 12, 2020
Florida
1 review
0 helpful votes
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Very satisfied
June 12, 2020

Great price and great service with quick delivery, i would recommend your company to anyone looking for specialty items. Thank You So Much.

Date of experience: June 11, 2020
Florida
1 review
0 helpful votes
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Cool furniture
June 12, 2020

Needed a TV stand that fits my love of reclaimed wood. The half-barrell "coffee table" is too small for a coffee table, but perfect for my TV.

My only complaint is that they do not appear to accept or publish reviews.

Date of experience: June 11, 2020
Nevada
4 reviews
130 helpful votes
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Lowest price prompt shipping good product
Totally satisfied

Date of experience: June 11, 2020
Virginia
1 review
0 helpful votes
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Great service
June 12, 2020

Item arrived quickly and as described. Good quality and good price.

Date of experience: June 11, 2020
Texas
1 review
18 helpful votes
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Purchased patio furniture on 6/1, received tracking information yet nothing has truly shipped from their warehouse. They are very misleading. Per website 48 hour turnaround to ship. It is now 9 days later and no updates. Sent multiple emails and no one has provided a clear definitive answer. I'm beginning to get very concerned that the negative reviews I've read online are indeed accurate. Cannot speak to a live representative. Someone please address this matter.

Date of experience: June 10, 2020
Massachusetts
1 review
19 helpful votes
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Buy Vidxl from a store and not from them directly. They send out defective products (broken and with mold!) and now we're having difficulty returning all the items. No one to talk to or chat - all just back and forth emails and getting no where. Do they have ANY customer service that works?

Date of experience: June 9, 2020
Idaho
1 review
1 helpful vote
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ORDERED PATIO CUSHIONS FOR MY PORCH SWING, CUSHIONS ARE THIN AND NOT MUCH CUSHION, TO SAY THE LEAST THESE ARE NOT WORTH $131.99

Date of experience: June 6, 2020
New Jersey
1 review
2 helpful votes
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Worst priduct
July 4, 2020

I purchased a storage branch. Doesn't protect the pillows I store. Water gets in and I don't recommend. Very expensive not useful I wish I could give it back.

Date of experience: June 3, 2020
Illinois
1 review
0 helpful votes
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I was told my cover would come about June 26th. I received it June 2nd. It is exactly what I wanted. Very happy. Great experience and will definitely order from here again.

Date of experience: June 2, 2020