vidaXL USReviews 705

I love the deck chairs we bought. Beautiful by the pool! However two of them broke a week later. They won't sit in the "upright position" and fall back to "recline." The company determined they would replace them after I sent a video of the problem; however, we threw away the boxes. I cannot buy boxes to ship them back - they are gigantic. I asked if I can buy two more deck chairs on my credit card, have them delivered, and use those boxes when they arrive to ship these two broken ones back. The company can then credit back my card and all will be well. It's an easy way to "exchange." They said no. What a racket. I'm scared to try this approach without their consent in case they refuse return and I'm stuck with paying for five chairs instead of three. They're pretty pricey. I wish they had a customer service department that would make this right. How can they not understand that I don't have two gigantic oddly shaped boxes. The way they are now, they are super dangerous. No one can sit in them because they can be slammed back. I want new ones. And perhaps the weight limit is low - I will make sure no men in my family sit in them! I'm going to call them one more time and suggest I drive out to the warehouse to exchange them in person. If not, I will have to dispute the charge with my credit card company. I can't keep these dangerous chairs the way they are now. Hopefully they will reach out and I can change this rating to a 5! PS. When I try to write a review on their website, it says there is an "error" and it won't let me publish.

We bought this large rabbit hutch with 2 runs, the wood is flimsy, chipped and cracked. The tray that slides in is about an inch too big and won't fit. Wire was untrimmed and hanging off, see pictures. The website I purchases from wouldn't let me post a review. They probably get too many bad ones as they have an F rating on BBB. Which I didn't find out til after my purchase. Hoping this holds up to weather but I would not recommend or purchase from VidaXL.com again. And it took 3 weeks to get item even tho it shipped out the next day from ordering and getting in contact with customer service is nearly impossible.

I had several issues with this order. I ordered a stand up paddle board on the 25th of May and was given a delivery date of 5/29. The product wasn't even shipped by the delivery date. I contacted the company and they requested that I wait another day and offered a return if it had not gone out by then. They also attached another tracking ID to the msg. The next day came and the new ID said it was in my state and on the way. It turns out that they had given me an ID for somebody else's order. I reached out again and I accepted their offer of a refund. By some miracle the package actually arrived the next day. I kept an eye on my account and saw no money had been placed back, so I didn't bother to contact the company again. I then used the paddleboard for the first time where it barely stayed on the water and the oar broke after 1.5 hours. I found out after I had gotten home that the manual had a different PSI limit than advertised on the website. This is important for this specific product for buoyancy and they just lied. I once again accepted another refund offer and mailed back the product. They stated the refund would arrive in my account 2-5 days later. The refund did not come so i reached out again to the company. They had stated they processed the refund on 6/19. I don't have a transaction from that day at all on my card and now feel they are blatantly lying to me. This has been the worst purchase of my life. DO NOT TRUST THIS COMPANY.

Just received my vidaXL Triple Wheelie Bin Shed Anthracite 90.2"x30.7"x47.2" Poly Rattan.
Installation sheet is missing some important steps. After I get in contact with VidaXL they reassured they will make updates to the contents to make the installation easier. The overall quality is ok but I experienced some issue with the main structure especially with the screws used to close the top covers. After the installation is complete the overall structure needs to be adjusted a bit to make all alignments you need for the front and top covers to close properly. Customer service was very responsive to my concerns and gave me also a partial refund to compensate some of the issues I encountered.
My advice is to take your time for the installation and have someone with skills in assembling similar things.

I ordered a $450 Acacia wood outdoor table that is advertised to be treated for outdoor weather. Once received, 3 chairs and one leg had large splinters that are safety issues. I asked for them to ship replacement parts which they said they can't do. The pre-drilled holes did not align, the wood is rough with small splinters all over it, and it was not treated for outdoor weather. After a few weeks of being outside under an umbrella the wood is starting to turn colors and crack. It looks horrible.

I sent photos to customer service who said they could give me a $50 refund for quality and $50 refund for not being treated for outdoor weather, then to come back and say they can only give me a $60 refund. When I asked for the care instructions on what I should do to treat the wood for outdoor use they replied saying there isn't any care instructions. They said I can return the table, but I would need to completely disassemble the table and package it for return. I wont get a refund until they receive the product. Who wants to disassemble a 6 piece table and find a new box in a pandemic that can fit the entire table in it when it took be all day to assemble the table due to having to drill my own holes. I also have NO TRUST that this company will actually refund my money based on the customer service reps who don't understand what you are asking and keep saying the same response over and over again instead of working with the customer to find a solution. PLEASE DO NOT WASTE YOUR TIME OR MONEY ON ANY PRODUCT FROM THIS COMPANY. I WORK IN THE FURNITURE INDUSTRY AND THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH.