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Victoria's Secret

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Victoria's Secret Reviews Summary

Victoria's Secret faces significant challenges regarding product quality and customer service, with numerous customers expressing dissatisfaction over declining standards in their merchandise, particularly underwear and bras. Many reviews highlight issues with online orders, including delivery delays, incorrect items, and inadequate customer support, leading to frustration and a loss of loyalty. Despite some positive feedback on specific products, such as fragrances and customer service interactions, the overall sentiment reflects a growing discontent with the brand's reliability and responsiveness. To improve its reputation, the company must address these critical concerns and enhance the quality of its offerings.

This summary is generated by AI, based on text from customer reviews

service
159
value
149
shipping
130
returns
111
quality
137

We monitor reviews for authenticity

California
1 review
1 helpful vote
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This is a review for the store in the Stanford Shopping Center, Palo Alto, California.

The store itself and the rest of the staff are SLOPPY. The cashier even forgot a security tag on one of my items purchased, specifically:

Cashier number: *******
Transaction: 7838
Reg: 001
Store: *******

You would think that at 2:30 PM today, with only a few people in the store, that cannot happen, especially after asking the cashier TWICE if the security tags were all removed (I am traveling soon). Well it just happened.

Buy elsewhere.

Date of experience: February 21, 2017
Texas
5 reviews
2 helpful votes
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Not so much
February 19, 2017

It's gone down hill. Cheap products with a high price. I've stopped using this store. You can get much better shopping at other online stores.

Date of experience: February 18, 2017
Australia
1 review
1 helpful vote
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PETA has unveiled HORRIFIC Imagery online of the Victoria Secret testing laboratories
YOU ARE A DISGRACE
A multi Billion dollar company still resorting to animal testing!
SHAME ON YOU
END IT NOW

Date of experience: February 18, 2017
India
2 reviews
14 helpful votes
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Fantastic all round
February 17, 2017

I've been using VS for years so I know what I'm talking about. Quality is absolutely amazing and worth every dollar. Customer service is always helpful too. Looking forward to my next order.

Date of experience: February 16, 2017
Virginia
3 reviews
0 helpful votes
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The best
February 17, 2017

Yes they are the best, they have the best lingeries and women wear collection. All the lingeries are so beautiful, I wish if I could take them all with me.

Date of experience: February 16, 2017
India
2 reviews
11 helpful votes
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I really love Victoria'sSecret! Their products are second to none and worth the price. However, for the second time I am having problems with shipment and don't receive my items on time. But customer service usually does a pretty good job at helping me out. Conclusion: Products are amazing, customer service is helpful but shipping needs improvement.

Date of experience: February 13, 2017
California
4 reviews
33 helpful votes
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Good!
February 11, 2017

My sister and I bought splash from VictoriaS for the first time. It was a good shopping experience. We bought 3 and we loved it.

Date of experience: February 10, 2017
Sri Lanka
7 reviews
2 helpful votes
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Thank You
February 6, 2017

Valuable ideas with innovation. Very quality products with very prompt delivery. Very careful packaging.

Date of experience: February 6, 2017
Minnesota
1 review
0 helpful votes
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Their prices are on the high side, considering cheaper alternatives such as Charlotte Russe or Forever 21, but the quality of their bras and underwear are usually worth the few extra dollars as they tend to hold up better in the wash and don't fall apart. Gotta wait for their sales.

Date of experience: February 1, 2017
Tennessee
38 reviews
75 helpful votes
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Unreasonable
January 31, 2017

Their prices are ridiculously high for no good reason. I do not shop there because I do not like their practices

Date of experience: January 30, 2017
California
7 reviews
21 helpful votes
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Because we're spoiled
January 28, 2017

Had a great in store experience while on vacation in Las Vegas last month. Amber the store rep, helped me pick out a the correct bra size for me (I though I was a C for over 10yrs) turns out I was a D. Just when you think you know yourself.

Date of experience: January 27, 2017
Kansas
9 reviews
18 helpful votes
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There is an expanded stock of items to choose from here. Sometimes there are too many wonderful choices! There has not been any need for me to deal with returns here. All that I have ordered have worked out well.

Date of experience: January 26, 2017
Connecticut
6 reviews
5 helpful votes
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I guess if you want undies this is for you, but I loved when they actually carried clothing in the catalogs! Whatever I bought, even though it was not cheap, was fabulous! Totally different experience now

Date of experience: January 25, 2017
Ohio
6 reviews
7 helpful votes
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See above see above see above
I wear this stuff and like it.
Wow they really make you type--LOL maybe I should review this site and ask them to allow reviews that do NOT take forever to type!

Date of experience: January 20, 2017
Missouri
4 reviews
1 helpful vote
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Does a lace like Victoria Secret need a review? No. Would every woman alive like to LIVE there? Yes! Guys looking to buy a gift for your lady? Look no further. This is IT.

Date of experience: January 18, 2017
Illinois
3 reviews
12 helpful votes
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Save your money...
January 16, 2017

Anything purchased from this company is a complete and utter waste of your money. The clothing is made from cheap quality materials, the prices are OUTRAGEOUS, simply because there is a brand name logo slapped on everything and the only promotions that are ever available are at the end of the year and once every summer.
TIP: DON'T PAY FOR A LOGO PEOPLE!

Date of experience: January 15, 2017
Ohio
1 review
0 helpful votes
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Slow shipping.
January 7, 2017

I have been permanently spoiled by Amazon's shipping. Amazon purchases seem to arrive in record time.
First, Victoria's Secret using USPS is not a good match; USPS has inaccurate reporting and cannot come near the speed and handling of UPS.
Also, VS will have "Free Shipping" one day on orders over $100 and the next day the amount is $65. Too wishy washy.

Date of experience: January 6, 2017
New York
2 reviews
19 helpful votes
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Love their fabrics
January 6, 2017

I just love the bras and panties that this company has.The only problem is they don't cater to the ever increasing large breasted woman. Most of my friends at work are larger than 3 8D and cannot shop there. These are young sexy women and yet Victoria Secret, has only perfume and lotion for them. Kind of sad.
The other issue is their prices are very high. A regular bra averages about $45.00.So I limit my purchases to once or twice a year.

Date of experience: January 6, 2017
District of Columbia
8 reviews
4 helpful votes
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Hate paying shipping
January 6, 2017

I love the bras from here, but I can only buy them online since they don't have my size in store. I feel like I get penalized because I have to pay shipping. It would be nice if they offered free shipping more often.

Date of experience: January 5, 2017
Arizona
7 reviews
14 helpful votes
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Dangerous times.
January 3, 2017

Every time I go onto their site I see something I want and I get a feeling of "I totally need this, like now" They have great shipping times and i've never had any issues with items getting lost or sent late. It always comes all together, so perfect like a little gift to myself. I called this review dangerous times because if you have a credit card you really get sucked in and start to buy everything. I do have to admit that a lot of their things are a little high when it comes to prices, but if you can afford it then no problem.

Date of experience: January 3, 2017