Vicrez

Purchased 800 dollars in wrap and it has discoloration all over it, no response from Vicrez, called and emailed and no response! Stay away!

Save your time, poor quality, poor packaging, poor shipping, poor customer service. Keep your eyes open when shipping your products.

This debacle of a company is one of a kind. I ordered a part from here directly off of their site and they sent me the wrong parts. I ordered a wicker bill and when I notified them and sent pics of the issue the debacle started. Pictures, measurements and I even sent them back my purchase to figure out out and they couldn't do it. I spoke with 3 different people over a 6 month period to where (allegedly) they were let go from the company but yet still tagged one of them in the back and forth emails. I had the spoiler painted so obviously I had to keep it but they couldn't figure out what wicker bill to fit it. They then charged me a re stocking fee and they only gave me a quarter of the money back. I Highly suggest you use another company for your after market parts. These people are an absolute joke.

My experience with Vicrez has always been bad, they never ship the item when they say they will.
I know the customer service names by heart. No one their cares to get back with you, or place the order correctly. Do your self a favor, shop elsewhere.

Very good customer service and willing to help out on everything! Received side skirts from them but the install directions could be improved. Quality of the products is definitely there though.

Reported Vicrez to Federal Trade commission for fraudulent activities. This merchant delays sending customer's orders and prolonged processing returns and they had til this day have not issued a refund. The order was from Nov 2021. Be advised- do not deal with this company and save yourself the frustration.

Do not waste your time ordering anything from these guys. I ordered my wheels on November, by April still no rims but yet they wanted to keep my money claiming: "It is a company policy not to refund due to specials order". Paypal reversed the fee.

Amazing products and affordable price also which is rare to see now of days with the economy! Can't wait to work with you guys again!

Long story short, terrible customer service - they don't ship kits all at once, their customer service number isn't even Toll free, so expect to pay for your long distance fees because they don't care to have a landline thats toll free. They also never give you a response when you ask where it is, and you get 9 months of run around, and to this day its never delivered. I will NEVER buy from this irreputable website again nor would I recommend this to any friends, or family.

Purchased a wide body kit, 3 of the fender flares fit perfectly to the car frame. One didn't fit. Tried a heat gun but material is too thick to change with heat gun. Professional body shop couldn't get the flare to be flush with the frame. Requested exchange, was told part was fine and to use a heat gun. Sent pictures and video as requested. All i wanted was to exchange for different one, other three fir fine. The space at the top has no way to be held against the frame. Water will leak in and eventually the whole flare will come off.

I understand everyone is having sourcing issues in 2022. Supply chain etc etc. But when you promise 3 to 5 days shipping and it takes 3 weeks. And I only find out it's taking so long because I go out of my way to email / call / email / and pull teeth just to get a tracking number. Then discover that the tracking number isn't valid and it cant have shipped yet because their supplier is having trouble sourcing it?!? I could ( and would) have taken my business elsewhere. Guess I learned my lesson. Never again Vicrez

First of all, everything I state in this review is from my personal experience with Vicrez, and my opinion of their Dodge Challenger Redeye Spoiler, as a paying customer. I purchased a Dodge Challenger Redeye Spoiler from Vicrez.com. When I unpackaged it, the spoiler had defects, rust, and paint chips/scratches. I returned this defective product and was charged a 15% restocking fee, and return shipping FOR A DEFECTIVE/DAMAGED ITEM. Are they restocking this item to sell to another customer? In my opinion, Vicrez advertises this item as "OEM" quality, but it is literally junk. Don't waste your money nor time because they don't care about their customers, from my personal experience. This is what they emailed me when I complained about them charging me a restocking fee and for a return shipping label. "You requested a return shipping label and agreed to the 15% restock fee in exchange for the label sir. We apologize for any confusion or inconvenience this may have caused. Our returns policy and instructions were sent with information and links provided this as well". I never agreed to a restocking fee, nor paying for return shipping. I had to haggle with their Customer Service Representative just to get a return shipping label. Can you image buying something that cost several hundreds dollars or over one thousand dollars, and have the same experience as I have had with Vicrez trying to return it if you receive it defective or damaged? Ouch! At this point, I simply do not care about the money. I just hope potential customers will see my review and read about my experience. I have all the emails and pictures regarding my awful experience with Vicrez.
Look at the pictures of what crap they sent me.

Purchased a front splitter with rods and side skirt V3 kit for my 2021 Widebody Charger brand new. Had them professionally installed flew off first time on the highway. Luckily we did not run over it and the exposed self tapping screws at 80mph. I had 4 people in my car could not fit it anywhere in the car. They refuse to refund or even give me credit to replace it (not that I would) even the nice young lady I was emailing said she was going to take this to upper management she knew they were wrong in just saying sorry and that's it.

Their customer service team is horrendous and they make it so hard to get in touch with them. They don't hold any accountability to make up for their mistakes, and refuse to compensate refunds for THEIR mistakes. I was warned to stay away from them. Their products are not spec quality at all, tons of imperfections.

Amazing Customer service and amazing product. I am impressed with the customer service they solved my query within 1 working day.

Got the aero package for my 2021 C8 Corvette.
At first they sent, wrong product but the customer service dealt with it and sent me the correct product and also let me keep the wrong product they sent, I can also use the wrong product so it worked out at the end

I did received my "wide body kit" for my challenger hellcat but I am very disappointed on the quality of the parts: terminations are lacking the smoothness you expect for the money paid. Accuracy of the details for carbon fiber parts does not match the "pictures" provided on line/web. Customer service does not take care of phone orders nor provides good "service". I do not recommend or will be using in the future.

Vicrez is probably the worst company I have ever dealt with when it comes to customer service, reliability, quality, and effort. It all began when I was going to purchase a bumper. I did alot of research found their website decided to give them a shot. I WAS VERY WRONG TO DO SO. I placed my order and after two and a half weeks my product finally arrived. Super excited I started piecing it together following their video cause it didn't come with instructions. I stumbled across a part in the video where my bumper didn't have the same pieces as in the video turns out they sent me a bumper for the wrong year vehicle. Super bummed I reached out to their customer service department. Which I must say is hands down the absolute worst I've ever seen. I called and spoke to Elyssa and a few others but mainly her. I explained to her the issue and she asked me to send photos of the bumper in order for them to decide it was incorrect. It took them two days to do so even after saying " I don't know how that could have happened we have been out of stock of that specific bumper for months" must not have been too close in contact with their warehouse After calling them numerous times and speaking to her she finally told me once the old bumper was scanned the new one would go out so I took it that very morning and got it dropped off. I contacted them informing them i did so and she guaranteed me it would go out thay afternoon.( this was on a Thursday)So i called at the end of the day just to get an update. And she said " I can assure you the bumper left the warhouse today at the latest it would leave tomorrow " she gave me a tracking number which on FedEx website wasn't linked to anything so I said ok and decided to wait till Monday for an update as fedex probably would take a day or two to get going. Monday comes still nothing so I called and she said " it should for sure have left the warhouse" but the tracking still shows nothing days go by same thing call vicrez " should have left the warhouse " still no updated tracking. Two weeks go by obviously frustrated at the situation same answers so I finally demand some proof that the bumper was on the way and how this has been super frustrating. They send me a picture from the FedEx receipt it shows the bumper did in fact ship THAT VERY DAY I GOT THE PICTURE so for two weeks they have been lying to me and lying even after my old bumper had arrived 11 days prior. Finally a month and about a week goes by finally receive the bumper it's the correct one. I'm relieved to have it I take it and test fit it on the car. It fits properly so I took it to paint and get professionally done. Very familiar with this shop very good friend of mine owns it. Gets painted and assembled properly as I'm there to make sure since they're like family they don't mind me hanging around. Get the car home not even 24 hours goes by I go out to my garage the bumper is sitting on the floor. I inspect the car and see that the tabs that mount the bumper to the car are broken beyond repair broken. So now I'm 1400 dollars in the hole ( bumper and paint/labor) and a completely broken bumper. So now super frustrated as you could imagine I leave it as it take pictures and get ready to call vicrez awful customer support again. I call them I'm informed I need to email the photos I do so I speak with Mary who is just awful. And she wanted to assume someone tried to rip the bumper off the car which couldn't be the case as I informed her it was locked away in a garage and no one touched it she then tried to blame the shop which I can confirm put it on right cause I was there watching it be placed on properly. She then tries to send me links on how to try and possibly repair the bumper with zip ties, glue and bondo. Which I informed her I shouldn't have to be doing on a brand new not even 1 day old $1000 bumper and how I feel for all that has happened i would like some kind of compensation back because now I need to try and get a new bumper cuase this one is broken. Their final verdict is that they will not be paying me anything to help I have a sponsored show car which I didn't even reach out to them asking for deals or what not just paid the regular price and after this would never want such an awful company being on my vehicle that tens of thousands of people being able see. From my personal experience and after speaking to numerous " customer service agents " I myself can say i will never be ordering from here AGAIN!

Purchased a rear diffuser for my 2019 Dodge Challenger Hellcat Redeye Widebody. When I attempted to mount it would not fit as it was too long. I contacted Vicrez to return and asking why would they sell me a product specific to my car that doesn't fit. I didn't get an answer to my question but did get the return authorization, but no shipping label or return cost. I packaged back up and brought to UPS. $39 to ship. I contacted Vicrez to ask, why should I be on the hook for $39 to return a product that you show specific to my car yet doesn't fit. It wasn't my fault. We went back and forth for a bit getting nowhere to where finally they answered my question and I received a pasted description which oddly specified my car. Their excuse was now, it wasn't for a widebody. I explained to the the joker, that there is no difference between a Hellcat Redeye and a Hellcat Redeye WB other than the wider tires and wheel well flairs and like other companies, there should have been something saying, "will not fit widebody".