ViaSat

BEWARE... this is the most expensive and worthless internet service I have ever been victimized by! I really do not think they should call themselves an VIASA, they should be called VIACRAP! PLEASE DO NOT USE THEM... go with local fiber-optic service and stay away from this satellite service. We moved to a so-called "RURAL area" right down the road from a casino and went with these guys until a fiber optic service was available. They are way. Way too expensive, system buffers like nothing I have ever used before, and when it rains IT DOESNT WORK... but you still pay. They charge you for so-called "signal increasing" and it does not help and they really don't care. I'm telling you to suffer with what you have or pay more for VIACRAP! Also, they want YOU to ship their VIACRAP back to them or send a tech out for $100.00 to pick it up after the lousy service they provided! VIACRAP has some real BIG COCONUTS!

Do not get viasat they lied to us after the 24th of each month three days later we no longer can we stream no internet this company should be shut down they should be rated a 0

Moved to a new area where there was no cable internet available and the house we purchased had a Viasat dish on the roof (stupid!) so we called to see what their deal was. We do basic web surfing, email, and stream Netflix, Amazon Prime, etc. for a couple hours or so each night. The salesman felt we would be fine with their 25mps "unlimited data plan" which was about $100/month and they require a 24 month contract. It worked okay for about two weeks and then it slowed to the point we could barely use the internet and couldn't stream anything at all. When we contacted them about it we were informed that our "unlimited data plan" allowed us to use X amount (can't recall the number) of data each month and when that limit was reached they begin throttling back the speed. Since it was basically unusable for the second half of the month and we were tied in to a long term contract with them, we eventually upgraded to their 50mps, $150/month plan. Same thing began happening consistently 20 days into each month when we reached our limit (100 gigs). Also, I noticed we were being charged $180/month so I went online to see what made up the total and found they don't put any billing detail online. When I called them I was informed I was paying $15/month for their optional equipment warranty plan which I had declined during the sign-up. After 6-7 months of putting up with their horrible service we discover another provider who had glowing reviews and was considerably cheaper with no contract required, so we bought our way our of the Viasat contract (another $255 down the tubes) and made the switch. Now pay $90/month for 25mps unlimited and it works great. I have never had a worse experience than with Viasat. It's a dishonest, deceitful, lying company and I now know many others in our neighborhood who share my opinion.

Do not fall for their claims of speed, not even on average. Download speeds go to zero during daylight hours and are inconsistent the remainder of the hours after dark and much lower than quoted. Upload speeds never met contractual obligations. Service was requested the first working day after installation and delayed for 1.5 weeks. On line customer service has no knowledge and hangs up after long holds. I have been hung up on 8 times. They did not provide service per contract yet refuse to wave the monthly fee for cancellation. There is no escalation process to anyone capable of making a decision regarding reimbursement of fees for no service.

This Company promised me internet in my home and once it was installed I received no reception on their satellite I was charged for 1 months service that I was not able to use and they also Charged me early termination fees for service that did not work in my home avoid this company at all costs they steal your money

They should change their name to Lie-A-Sat. They were good for a while (12 years, going from WildBlue to Exede, and finally VialSat) and then service began to suck a few months ago. We can no longer stream Netflix or Hulu. I've rebooted a dozen times and upgraded the wi-fi router's firmware. The technicians swear we are getting a good signal, but we're not. Instead, they want us to upgrade our plan (which used to work fine) from mid-level Liberty 25 to the most expensive plan. In my world we call this extortion.

I called today to get a quote for internet in a mountain home. I was given a quote. We set up time for installation. He took my personal information including a credit card, then asks if he can put me on hold. He came back on and said we didn't qualify for the deal and that the price would be $30.00 more per month and installation would be $100.00.
I asked to speak to a manager, I was put on hold. He came ack after5 minutes and said there was not a manager available, there should always be a manager available! I waited 5 more minutes, he came back on with the same answer.
After 50 total minutes in the line, from beginning to finish I ended the call. I looked up the company complaints and was blown away at how bad this company is and thank my lucky stars for not signa 2 year contract!

My internet service has been out since September 29th, 2020. Ive had 3 service techs at my house on 3 occasions. Im told I need a new modem. My current modem is obsolete and they tell me I can not upgrade and my type of modem is hard to late. The service tech that was to come today cancelled before he even got in his vehicle to come here. He can't locate a modem either. Ive been a good in standing customer for 10 years and this is how they treat me. Im also very rural and this is the only service provider I can get. I wish I could give them an even more negative rating and their customer service sucks too.

VIASET LIES AND CHEATS THEIR CUSTOMERS. THEY ARE CROOKS!
A class action lawsuit should be put against Viasat high speed internet service. The sales lady lied to me about getting 25mbps of speed. They charged me $150 to set up the system. I contacted them back because I was getting 1mbps download and 0 upload. I contacted them about 15 times, recorded all the conversations and speed tests to prove that the sales person lied to me. They charged my $80 also for a month service after my service was cancelled. They also refused to refund my money even though they lied and the service never worked. They are crooks, and scammers and I want my money back. I will be consulting a lawyer to set up a class action lawsuit because the stress and deceptive practices are not acceptable. I have cancer and I believe they created more stress in my life that will shorten my life. DO NOT ORDER SERVICE FROM THEM. I have video and audio proof that this company should be shut down. They cheated me and many other people. I live in Medford Oregon and I am asking others who have been cheated by VIASAT to speak up and let's get our money back from them. They are refused to refund me back my money even though their service was defective. I am mad and angry at these crooks and thieves. How dare you lied and cheat me and refuse to give me my money back. Look at the photo showing my internet speed which is unacceptable and you know it.

We live in a rural area. HughesNet was very slow. We thought Viasat would do better, just because they are so expensive (stupid I know). Viasat is horrible. We get from 3-15mb download, but that is meaningless. The buffering circle appears everytime we want to watch TV, and continues endlessly during programs. It can take you 3 hours to watch a 1/2 hour program! Turns out HughesNet is far better, although it still buffers regularly. Worse, Viasat locks you into 3 months before you can cancel, and then if you want to cancel, they continue to charge you a monthly fee for the rest of your contract period. This is outright criminal! At the very least, you should be able to try Viasat in your area and then cancel if it doesn't work well without any penalty. Someone needs to file a class action suit against them.

I've been haggling with Viasat for 3 weeks. I got a new Ipad and part of the set-up asks for the WiFi password. I enter password printed on WiFi and get message "Invalid Password" They sent out a technician who checked WiFi and said everything was working but when I tried, got same "invalid password." I have "reset", unplugged, disconnected the WiFi hundreds of times and problem persists. No help from Viasat. Save yourself a lot of anger, anguish, and rage... don't do business with Viasat.

DON'T even think about getting Viasat.

Their satellite is over the middle of the Atlantic Ocean. The ping is 650ms so when you start clicking on your open page you will be waiting 0.6 to 1.2 seconds before anything starts to download with each and every click.

Try to watch a movie or any other streamed program and you will be watching the little circle spin as it buffers continuously.

Live gaming. They won't even let you on their gaming sites with that 650 ping.

It slows down everything else on your computer when you are online. Got rid of Viasat and everything works good nowagain.

Their service will drop offline on average at least once per day.

They advertise 30Mb+ download but this only happens during off peak times and when you aren't being throttled or prioritized. I have had downloads as slow as 0.82Mb.

Their upload speed is not advertised anywhere on their web page. It is 1.0Mb PERIOD.

After you are totally disgusted with their pathetic performance they WILL NOT give you satisfaction or your money back'. They will keep $15/mo for the entire 24 month period or for the months you don't stay with them. It cost me $330 to get rid of them but it was worth it to get rid of their agonizing service. Much better and cheaper than paying the $2880 total to stay with them and live in tormented agonizing unbearable horror for the next 24 months.

Wish I'd found these reviews beforehand. I had searched but only found positive magazine reviews. As in places where Viasat / Exede advertises. There should be a class action lawsuit against these frauds to put them out of business.

Don't say you haven't been WARNED!

I spoke with a rep who claimed they couldn't sell me a package in my area above 12 GBs because of the satellite airwave "traffic" but they will sell me another 10GBs on the fly for $95 instantly. Outrageous. I'll be changing companies.
Wish I'd read all the lousy reviews before I allowed a Direct TV rep talk me into bundling with these robber barons. Unbelieveable.

Lies, rip off and disappointment are their parameters. Slow, unreliable and worthless are their policies. If you rent their equipment and it fails, they charge a hundred bucks to send someone out to fix THEIR JUNK! Their customer service is horrible and unresponsive, and many do not pronounce English well enough for you to understand them. They hold sway out in the boonies since the others don't come out here. It seems like a violation of the anti-trust laws in a way. Most of the time, dial up is barely slower. Anyone who logs on in the area slows EVERYONE ELSE down. If the weather is bad, they don't work at all. If you go with them, then buy Vaseline and practice touching your toes.

The sales people will outright lie to you in order to make a sale! I knew immediately that the service was horrible buffering and interrupted. After 10 days my data had neared its limit. I called to complain that I'd been grossly misrepresented about the service. I paid 99.00 installation and 75.00 for first month. I'm not trying to recover that. I called to disconnect the service at the end of the first month. I returned their equipment. I've since received a bill for 404.08 saying early disconnect fee. I'm disputing that charge. No way should I have to pay for service that was horrible and I was blatantly lied to about data. I've filed a complaint with the Better Business Bureau. Bottom line is stay away from Excede / wildblue Internet. Parent company Viasat Inc.