ViaSat

My wife and I recently had to move. After calling customer service we learned that we would be charged $240 for early cancelation...well ok. But on top of that...we have to climb on top of our roof...get a cable that thr tech put in and send that back as well otherwise it's another $140. We didn't put the cable up there...we are both disabled. We told them that and they said we would have to find someone to get it down and if we didn't and didn't pay...they would send us to collections. We didn't say anything about not paying either. What the hell kind of a company would tell disabled people to climb on their roof or find someone to do it for some "cable" that they put up there? I have heard a lot of things through the years but this is the top of the heap! Wow is all I can say.

After 20min w their customer service chat, they won't refund me for Wi-Fi service that didn't work. And there is no way to escalate the issue. What a JIP! How can they get away with this?

Worst internet I have ever had in my life. Service tech has come out multiple times and claims he can't find anything wrong. This tell me, it's all they can do. They claim they are adding a new satellite and they have, but signal is no better. I have the 30/300. Which on means they charge more for less. Do get lured into the lies.

Internet is too slow for online streaming. As I write this now, I'm using mobile internet because my visat is offline. I was lied to and I was suckered into a contact. I feel disrespected and taken advantage of. I do not recommend this company.

I literally feel like I have been raped by mark dankberg, the owner of Viasat. He should be put into prison for what he is selling to vulnerable people.

Would never recommended to use this internet provider.

I paid for one of their highest plans for 100 mbps download speeds. I know that they cannot ensure you receive the highest downloads consistently, as it can vary by use and time of use. However, we never received adequate download speeds. Even after speaking with their IT team (who were very nice), our maximum download speed was less than 30 mbps, and often, much less than 20 mbps. At about 6 PM, no matter how much or little we used the internet, our download speeds were nill. I couldn't even use a web browser without absurdly long wait times. When I decided to end my service, I knew there would be a termination fee. I spoke with a representative who told me that based on the months left of my contract, I would pay $165 for my early termination fee. I wrote down his name, date of call, and my case file number. Later, within the same month, I called and spoke with another representative. She said my termination fee was $210. I told her that the prior representative (stating his name and information pertaining to the call), provided me a different fee. Nothing was done to rectify the situation with the cost discrepancy. I would never go back to this business as I felt they didn't deliver good customer service and adequate internet services with a hefty cost for poor internet.

I call 2-3 times a week, every time its something else. There is no retribution for the data i have paid for and cannot use. They can give me a credit, i told them i am canceling their service, they will not refund me, only a credit for another month of bad service. So not only have they not given me my money back for days i had no internet, there is no pay for the time i have wasted calling. These are not 5 minute calls. These calls are over 30, currently on the phone now for 49 minutes. Run from viastat!

This satellite is trash and very slow you only have good speed for 4 days out of 30 then they send a message about.want more high speed here are your price choices when they already are very expensive. I don't have them anymore and advise you not to get it...oh and once you cancel they keep charging your card!

We had Hughes for years without issues. After switching services to Viasat we had endless issues with poor service even after upgrading. Not only was the service slow, but we lost countless billable hours with home office being unavailable by internet. When we called to cancel the service with a clearly stated reason that we could not run our home office with such poor delivery of internet the service representative bullied us with hostility. We asked for expedited cancellation and were told they would charge us to return their equipment if we did not comply, but in no way did they do anything to expedite the return making it impossible to not get charged for the delayed return of their equipment. To say we were irritated, frustrated and unsatisfied is an understatement. We've never been treated so poorly in customer service problems from no internet, canceling service and returns. Under "NO" Circumstances would we ever recommend this company and certainly would find alternatives in the market. Their model is awful and they are not doing anything to satisfy customers who are leaving where better alternatives are certainly available.

Customer service is beyond rude. We're paying over 300 a month for 3 days of barely working internet. The rest of the month our internet doesnt work. It takes 2 hours to watch a 20 minute show. 15 minutes to load a web page. But to them it works just fine. All the call centers are over seas and all they do is read scripts to you and gaslight you for being upset with their trash service. It's a scam company to the core. They boast unlimited plans but in reality they come nowhere close. Avoid them at all costs.

VIASAT IS A TOTAL RIP OFF… SAVE YOUR MONEY YOU WILL BE UNSATISFIED WITH THIS HORRIBLE SERVICE FROM BUFFERING TO MISREPRESENTATION WITH REGARDS TO PRICING. THE CUSTOMER SERVICE IS TRASH THEY WILL OVER TALK YOU AND TELL YOU THEY CANT HELP YOU… IT IS WHAT IT IS… I HOPE THIS SAVES SOMEONE FROM WASTING THEIR MONEY… IVE HAD THIS WACK SERVICE FOR 2 WEEKS AND IM OVER IT. GOT AT&T FIBER FOR LESS THAN VIASTANK…#THEYSTINK

I am a current customer and due to the area it was limited availability on internet service, which Viasat takes advantage of. I pay almost $300 for less than 200gb. I then was apprved for ACP program for a $30 discount. I called in December and with thru he whole application and questions then was confirmed discount would be applied. I now call this month and it was so conveniently not applied so I have to wait another month (FEB) to get the discount because THEIR system did not apply. Which the gentleman on the call could not answer why just if it doesn't go thru you have to call again or even transfer to someone who could. For this high of internet pricing it should be the best. BUT NO overcharged and laggy internet. GO ANYWHERE ELSE! I will be cancelling my account this week and will just wait for AT&T to finalize service here. I will wait 3 months but $80 for up to 1000gb is way better than $266 for less than 300gb. I honestly would have stayed if hey were honest enough to admit to their mistake and apply my little credit. Lost a customer over $30, but hey business as usual. Vent over LOL

BEWARE: A sales person outside of the US sold me ViaSat based on a money back guarantee and promised me speeds that were completely not true. After I called the main company, they told me that what the sales person told me was not true and that they couldn't honor the word of the Sales person. So basically I lost my money and they didn't want to cancel the contract. Very Very Bad! I do not recommend them and you can't trust anything the sales reps tell you. They don't even work for the company as they are a 3rd party. Stay away! That's my advice.

Been a Viasat customer for 7+ years. I signed up for the ACP $30.00 reduction on my $130.00 per month Viasat bill 8/22. I contacted Viasat and gave them the pertinent information. They informed me that the credit would begin being deducted from my account within 60 days. They stated if my next bill wasn't deducted $60.00 would be deducted from the next month's bill, and the $30.00 would be deducted monthly. 11/22, no deductions yet. Contacted Viasat; it hasn't "processed" yet. 12/22, no deduction. 1/23, contacted Viasat. They have no record of it, and I have to re-apply. $150.00 means a lot to the average American. When ANY hard line internet comes to my area I am telling Viasat to take their male bovine fecal matter and stick it.

This company prides themselves on serving rural areas which actually means = they know they are the only option and jack up their prices and offer piss poor internet service with caps on high speed (which isn't high speed) internet. It's actually disgusting how they monopolize on rural customers who have no other option. The only reason companies put caps on high speed internet is simply to make money off of them. We pay almost $200 for the SLOWEST internet that caps about half way through the month and then we are left with 1mbps which is basically unusable. The second another option becomes available we are RUNNING and never looking back. The only reason this company has good reviews has to be because they pay people to write a false good review or they write them themselves.

STAY AWAY! This is the most horrible internet experience I have ever encountered and if I could give negative stars, I would. I signed up for service in June of 2022. The speed was slow and the latency was not working for my home office. I cancelled my service in October of 2022 once I discovered a mobile hotspot was 10x faster and was a much cheaper option. They provided a box for equipment return with an image instruction sheet showing what equipment was to be returned and how to pack it in the box. It could not have been easier to follow. All equipment was packed up and shipped. I paid my last invoice and everything was done.
Fast-forward to Monday, January 16th, 2023. I received a phone call from a debt collector saying I had an outstanding balance for non-returned equipment. I immediately disputed that claim and called Viasat to see why my account had been sent to collections in the first place. They informed me that the modem (last item packed at the top of the box, first item to be seen when box was opened) was not returned. I protested and the put my account in as an "ESCALATION" to figure out what happened and why that item did not get scanned back in.
On Thursday, January 19th, 2023, Viasat debited the balance out of my account anyway! No phone call, no prior authorization, no contact whatsoever. I called immediately. The customer service operator stated that, since it had already been sent through as a debit, it could not be recalled. My immediate question, why was my account debited BEFORE the outcome of the conclusion of the internal "ESCALATION"? She did not have an answer.
On Monday, January 23rd, 2023, I received yet ANOTHER phone call from a debt collector asking how I wished to take care of the outstanding balance toward this account. I am beyond angry at this point. Save yourself the trouble, get a cellular signal booster for your home and work with a hotspot. My apologies if you see this review on multiple platforms.

I have had the worst service with this company. It never worked and when I called for help, they were rude and useless. Did not want to help me out in any way. I'm pretty much paying for something that does not work. When cancelling they were rude as well, charged me a cancelation fee. Again, paying for something that does not work.

Warning! Do not get your WiFi services through Viasat. The service is the worst of the worst. I cannot watch YouTube videos, listen to music, or watch TV in my living room without the services slowing down. So again future customers, if you are thinking about achieving internet WiFi services through Viasat, please please, I beg of you to think again. You will be very unsatisfied. Also you have to worry about paying more for data usages. I cannot wait till the WiFi services at my home address terminates on January 23,2023. That's just next week. I hope to get my old WiFi services back through Mediacom.

Nydia

When it comes in good,it eats up the data and slows it down real bad. Looking for another service at the moment. Always buffering!

I have had two instances where we needed a technician to due a site visit. In both cases, we could not get an appointment for 7+ days. In both cases, the technician did not show up for the appointment. In both cases, there was no message provided to us until I called customer service. In both cases, there was a not in the file that the technician cancelled because he was waiting for equipment to be shipped. This is without ever visiting the house to see the cause, so they don't even know if it is an equipment issue. In both cases, I needed to reschedule the service and wait an additional week. When I inquired about terminating the service, I was told they would not waive the two year service agreement and I am obligated to pay the $108 per month for the remainder of the agreement (11 months).