ViaSat

For what they expect you to pay a month, this internet is not worth it. Regardless of where in the pay period you are, the internet speeds are too slow to even load videos on Facebook. The data cap is a sham. You can only use the internet for 2 wifi calls a month and they will still say you hit your cap. This is the worst option for internet available.

My router started going out at the beginning of the month and I had to restart every couple days called for service and was told technician would call and set appointment. Never called so called customer service back every week and have been told to wait for the technician to call and they won't just send new router. So router is completely out now. No service at all now and know idea when technician is coming totally unacceptable

We just moved to a very rural area so our Internet options are lacking, we had no choice but to get ViaSat. Our bill is $184.99 a month and we usually run out of data before the month is up. When I called, I told them that I stream movies, we have 2 cell phones,2 tablets and 2 TV's, we are semi retired (home most of the week) we watch Netflix, Hulu and Amazon prime. I was told that there would be more than enough data with this plan. Well, 2 weeks in, we ran out of data and was dropped to slow speed (dial up is faster than the slow speed) if we don't watch TV AT ALL, our data sometimes lasts the entire month. Not to mention that whenever it rains, it goes out (we are in the South and it rains ALOT) whenever it's windy it goes out. I CANNOT WAIT until we get fiber optic (coming very soon) and I can tell ViaSat to suck it!

This is by far the worst internet I have ever seen or used. They limit you to enough data to check emails once a day so do not try to watch a streaming app including youtube. We tried this to work from home right outside of town. After 9 months we were fed up enough to cancel. During the cancel they said that it is in their contract that internet will be slow during busy usage times and it is the customers fault that there were many outages. They will not send anyone out to try to figure out the issues, but instead you get a unplug the router and plug it back in, maybe the bad weather is causing the problems, or its not our technicians fault he aimed the satellite directly at a full grown tree. Absolutely disgusted by this company and would not recommend to anyone. My advice is if you are wanting to get this company for internet, you would be better off with no internet and hotspoting off of your phone in which you will get more reliable and faster internet.

Viasat is a horrible company to deal with, between their terrible internet paired with the worst customer service on the planet it is a nightmare. I canceled my service on October 27th (the last day of my current bill cycle). The representative I spoke to instead of canceling my service, continued my service and they continued to bill me. I now have spoke to 9 different representatives of this terrible company and they just billed me another $453 this morning that was wrongfully billed. They will continue to scam, steal, and give you the run around until you give up. The last representative even had the nerve to say they couldn't issue a refund until it was cleared by upper management because it was "such a large amount of money". How do you think the customer feels when you're stealing the money from them and having to fight to get it back?

This company and its installers should be investigated and not allowed to do business.

We built a new house in 2021 with CAT 6 throughout the entire house. When they came to do the installation, they said that it was not compatible with their service and for a fee of $500 they would install new wire. We said, it's CAT 6, brand new house how is this not compatible? We declined and made several calls to customer service. Customer service told us that the CAT 6 we had installed would work for their service. So, we rescheduled and wouldn't you know, after waiting for 4 hours "somebody" had canceled our installation. Our neighbors use this company and because they had a difficult set-up (supposedly) they charged them $1,500.00 to install their satellite. This company is dishonest and greedy.

Dont buy from this $#*!hole Hitler wasn't as bad they force you into a contract,it's an outdated group of crooks from the national socialist party of California with dial up speed internet,ai system that is the worst I ever saw

Worst company I personally have ever dealt with. Fraudulent charges, unauthorized $500 charges to my credit card. Sent me to collections! All after asking for the service to be canceled and returned without 2 hours of the Installation. DO NOT USE THIS COMPANY

I have had Viasat internet installed for one week. The install tech was two and half hours late. The tech stated that it was not great internet. He finished the install at 9:30pm on Thursday, we had to reset it the next morning when we tried to setup a few devices. The TV's showed connected but we could not watch anything. Tried a PS4 and then a phone,, nothing would work. Called Viasat on Monday to setup a service appointment, they said a tech would call in the next 24-48hrs. It's now the following Friday. I called them and was hung-up on multiple times. Then was told the best they can do is set up a service call for December 1st,,two weeks from now. I decided not cancel the service. They want to charge $15.00 a month for early termination of 2yr contract. Over $300.00 plus the first month of service. This company is a complete JOKE and scam.
Avoid VIASAT like the PLAGUE!

I have only had Viasat for 9 days. The Modem/Router has stopped working. I have done all the steps to reboot it at least 20 times. It still does not work. I called "Customer service or as I call it customer no service. The soonest they are able to send a technician to my home is 3 days. I live in a rural area so without internet we have nothing. No T.V. No way to use any of our electronics. The only way that I am able to write this review is the mobile data on my phone. I was on the phone for 3 hours trying to speak with a supervisor I was told that Supervisors don't work after 6pm. What a joke. You can call them 24 hours a day but after 6pm your calls are routed to another country. I really don't like giving all my personal information to someone that barely speaks English. I asked one of the reps for their name and ID number and was told that the only thing that they are willing to tell me is their first name. So they have all of my information in front of them and I can only know their first name WTH. So how is a customer able to file a grievance against a particular representative if all they will tell you is their first name? They won't even tell you where they are located but they know where the customer is located. Oh yeah they won't schedule a Technician out unless you have a Credit Card on file.

Bad service lady lied about cancelling service guy hooked it up not where I wanted and left trash in my yard he was lazy also it runs slow really bad and customer service is not good at all hung up on you all the time get any but them if you can

I can not wait to get away from this rip off of a company who came out put a foot through my ceiling and they tried to make me pay for it. I'm tired of this company and I should of been able to get out of the contract the moment the went through my beautiful kitchen ceiling. They charge way to much and this is ridiculous. I get anxiety every time I talk to them. I just want to cry. I need a lawyer. It's bad

This internet is the worst. They have been charging me extra for 6 months on an account that I don't have and they can not locate. Every time I have called they can not find the account or give me corporate billing number. They asked me to communicate with corporate via email and then say they didn't receive the email. I tried to disconnect but want to charge me a disconnection fee when they owe be more the $2000 on an account they can't find.

I have been trying to log in to my account since that is my prerogative. Nope! Their website has been having issues since September. What kind of crappy company is this that can't have their customer log in whenever they want. If you want anything from then to have to spend countless times on the phone trying to get information. THIS IS ABSOLUTELY RIDICULOUS! WORST COMPANY EVER. I WILL NOT BE RENEWING MY CONTRACT WITH THEM. THEY SUCK.

I would rather have a Buick drove up my $#*!, then ever have anything to do Viasat ever again! Absolutely zero internet after 8 o'clock

I wish I had never let the viasat representative talk me into switching from my former provider to Viasat. It', s horrible! And now I'm stuck. If I cancel it I have to pay a lot of money.

Not only did it take two weeks to get service to my house, but in less that two weeks, I reached the 150gb data cap, and the service slowed down so much that it can't be used.

I asked them to cancel my service due to the lack of quality. They still charged my account and refused to refund my money. They advised that they are going to charge my account $ 300 as well. Go to other providers.

Their customer service is the worst. My bill was 193$ for 120gb of data and they keep saying I used all my data but all I did was watch a few movies and did wifi call. I don't even have a computer to use any of this data. Then I asked how that was possible and they tell me I had to buy more data. So my bill was almost 300$ then I tell them I want to end my service then they wanted to start cutting deals. Now I have to unhook everything and if one of there technicians have to come out to unhook anything they want to change ME 100$ for them to come get there equipment. Thus is the worst company I've ever dealt with and their ripping people off

First of all, viasat is the worst service I've ever had. One day after installation it barely worked. They sent a technician and he adjusted the dish and couldn't get it to come in. Technician says it's the best he can do. I canceled my service immediately and demanded they cancel my contract. After quite a bit of whining, they finally did. I sent back the equipment and moved on to Hugh's net which worked very well.
Now 4 years later I'm contacted by them sniveling they didn't get their equipment. Then they sicked a collection agency on me wanting to see the receipt for the postage. Why would I still have a receipt from the post office?
So I ended up paying for equipment I don't have because their shipping and receiving is too stupid to check in returned equipment.