ViaSat

Stay away. Crooks and idiots.
They constantly harrass you, service was low grade, customer service is a joke

Canceled their over priced under performing trash service. Didn't cancel it right away so I could have a prorated bill. Demanding I go up on the roof to retrieve the TRIA box from the satellite or charge me 125 to come get it.

ViaSat sucks bad all the way around. They owe me money and won't refund. Customer service does not speak english. This should not even be a business $#*!ing creeps.

Hello all,
This will be my first and hopefully last one star review of a service. To start, Viasat is completely overpriced and you won't receive the download speeds that are advertised and that you pay for. While you have not surpassed your "soft" data your speeds will be low and when you surpass the cap you'll often find the service completely unusable most of the time. Including high traffic times, low traffic times, and almost every moment in between. Their customer service representatives will be evasive, if not lie to your face, and that's if you can even get in contact with them. They get away with it by stating that you "SHOULD" get speeds of 1 - 3 megabits/second after you surpass the soft cap. It's more along the lines of 0.01mgbs/s. UNUSABLE. Viasat is at best an overpriced scam with no care for the customer. If you value your time and money DO NOT PURCHASE.

The day of my install it turns out there service is not compatable with any of my devices, I told the technician to take it with him if I can't use it, he said he could not and I needed to call customers service, I did and the same story I could not use it, I told them to cancel service. I get my bank statement and they charge me anyway, what a crap company.

Do not fall for these thieves. Super slow internet, horrible customer service and after you send equipment they will still charge you for it. Worst than horrible experience!

We received our installation okay. Service/speeds work fine. BUT, the modem only uses 2.4 G wireless, not 5G. I hooked up a 5G router, but the ethernet ports won't stay online. I reset modem etc etc etc... talked with tech support... nothing fixes the problem. Now, they want to charge me $95 to send a technician out to fix a modem that hasn't ever worked right, and that I lease from them! There appears to be no exception to this rule. Ridiculous. I have a 24 month contract to suffer through. Think twice., or if you have to use them, be sure to check your router's service carefully, and complain right away if there is an issue.

I had service with them for 6 years. 200 bucks a month as I work from home. 14,000 USD. I paid this company 14,000 dollars. Then I moved... I called to plan service disconnect as soon as I had a contract on my house. They informed me that I would have to CLIMB A 2 STORY HOUSE to retrieve something on the dish. Yep. I declined and said you can charge me for that part. I have all of the internal equipment boxed up and ready to send to you. Where do I send it? Their response "We will send you a box". No box arrived. I moved. I spoke with them to say "No box - please give me an address to return." Sorry; we can't but give us a new address, we will ship a box. I explain that I STILL HAVE THE ORIGINAL BOX. Their equipment is safe. No box arrives. I call. They say give it a few days. No box. They charge my credit card (understandably since by now it has been 2 months since I cancelled service). Today - 3.5 months after I disconnected service, I receive another call. Now, they have already charged me for the equipment and they have NEVER sent a box. They want their equipment. I tossed their equipment 2 weeks ago when I was cleaning because seriously? Who keeps old, detached satellite equipment for over 3 months? HORRIBLE cancellation process.

Very unhelpful, I changed my plan to get more internet and instead of adjusting the bill to reflect the new plan... they charged me for the old plan and new plan not adjusting it to reflect the new plan so my bill for one month went from 79.00 to 324.00 as if I have 3 modems. They are horrible and need to just shut down!

Where to begin. I was warned over and over to not get Viasat. Why I didnt listen is because yes I was limited on service options like anyone willing to use this service. The reviews for Viasat along with their competitors was mediocre to say the least.

So service gets setup and within the first 3 days we hit our service allotted amount which then decreased our speed. To explain why its not possible is because is our family remote farm and no one lives there permanently we only go on the weekends. So we watched one movie, used it a little the next day and went home. When I found out about the service I was told that my TV that was plugged in but turned off continued to suck the juice the whole time while I was gone and that ate up the service. Along with a lap top shut off that was just sitting there. I was wrong for questioning that per the agent. This went on and on.

Oct -Dec 2021 We didnt even have service. Called to have it fixed. No one showed but yet they still took the money. We finally had enough and cancelled. Ding Ding I had not had service for 3 months but still got charged an early termination fee and they still charged me the last month of service that could not be used. They immediately changed my account so I could not change my payment method so they could still take my money. I then had to wait 30 days for the cancellation and I would receive a box up to weeks after the 30 days cancellation to then return the equipment within 30 after the 30 days I already waited.

Guess what no box. I then had to call on my own to find out about the box and return label. So sorry we will send you another one. Good thing I was able to stop my payment method on the phone after get mad with customer service. Low and behold 3 days later I get a threatening email that I changed the payment options on my account and the 30 days was coming up and I would owe them an additional $300 plus tax for the equipment because the asset recovery team was now getting involved. Of course no department knew what the other was doing and of course they were so sorry. All I can do is wait for a replacement box and label which will arrive after the 30 days when the equipment is supposed to be back and it will not stop the recovery department from harassing me because they do not know what the customer care team is doing or noted on the account. An absolute joke.

All I can say is run!

If you've made it to this review site, I'm certain you won't make the same mistake I did because all these reviewers had experiences as uniformly terrible as mine with this company. They've bilked me out of about $500, so I hope my reviews in total cost them more than that sum.

1. Their rep said that their packages would handle my speed an GB needs. I should have done more research, or I would have known that you can't run Epic and Zoom simultaneously with upload speeds that they promised. Also, their GB cap was insufficient for someone doing my work who has 4 kids at home who stream. I was deceived on both accounts.
2. You have to sign up for a no-trial-period 24 month contract. That should have been a warning. I was a fool.
3. The installer (who clearly is contract labor) asked me dubiously whether I really wanted Viasat, almost like he was begging me to say no. Damn, Jose, I should have listened to you. You really knew what a shady business this is, and I should have heeded your heavily implied hints.
4. At the modem I was getting upload speeds no better than 0.5 mpbs. No way I could work at home. I rebooted the modem, used my cell as a hotspot, and hoped it would improve. We tried troubleshooting on the phone. No dice.
5. Then I read reviews about this company and decided to jump ship. Had other internet installed and called to cancel ViaSat. Their contract clearly says I'd have to pay for any visits to my house by a repair tech if I cancelled the service before 3 months. Nope - don't send me a tech. Let me out of this relationship now!
6. Five days of crap internet, and they charged me for a full month. No proration. $120.
7. And $15/mo for the next 23 mos (=$345).
8. All told, about $500. Any company that stands by it's product wouldn't do this. I'd love to see what percent of their revenue is from early cancellations.

Some day I'm going to get a post card telling me about a class action lawsuit and I'm entitled to some money because of their deceptive business practices. Keeping my receipts for that.

We signed up for the second highest service with Viasat. Within the first week we noticed slow everything. It was not suitable for working on a computer and kids on tablets for homeschooling. Within 1 week we had Used 1/2 of our 100mb. No over excessive use, no gaming. We have a Verizon jetpack that worked so much better with no buffering and faster service. Called to cancel within the week and they are still charging the 24 month cancellation fee. $325! What a joke and total rip off. Zero grace period. If you have to lock people into a contract maybe it's because you have a crappy product.

My mom lives in a rural area where the internet choices are scarce. She went with HughesNet and they overcharge and under provide on their services. I started looking for other possibilities and ViaSat does a lot of advertising. I called but their prices are steep, so I wanted to call around a bit more before settling with them, even though she claimed that HughesNet and their company ViaSat were the only internet providers in town and they were the best... they offered to do a call back for the next day at 2pm. By then, I found another affordable provider and awaited their call to tell them she went with someone else. The customer service rep asked if it was a good time to talk, I said yes, and then told them we had went with someone else and he hung up ending the call which is highly unprofessional. My husband called back to see if the phone was disconnected somehow but we reached another rep who couldn't give the information of the previous caller. Don't go with this company, they are high priced, rude, unprofessional liars. Choose Vexus... affordable friendly and underrated.

I had viasat. What an unpleasant experience.
Many things happened, I moved, had the service disconnected. Moved and wanted my service reconnected.
They had to install new components, wanted me to return the old components.
Sent me a box but it didn't have a return shipping label.
I called. It took me 45 minutes to get it across to them where I needed the box shipped to, even though I had already I received one box, just no label.
I don't understand the confusion, it was incompetence.
Before I even received the next box they took $326.00 out of my account.
I decided because of this dysfunction to stop using Viasat.
Requested a box to return the current components. Received the box and returned the components.
Received the shipping label and returned the other components.
Then I get a call from a credit place telling me my account has been put in collections for $302.00
So this is still ongoing for no reason. These idiots owe me a refund and they turn me over to collections.
Expletive, Expletive, Expletive.
Stay away

What a mistake! I work from home and inquired before starting what the service times/costs would be. I was told there were no concerns except electrical outages. However, in their terms, which you do not have the opportunity to read before signing up, it is stated they do not have to let you out of your contract or give you a discount until you have been without internet for 30 days or more. Not a joke.
And even when your service is "working", it is incredibly slow despite the results of the speed tests they run. Do expect to work from home, stream a You Tube video or watch TV in the evening. Its just not going to happen.
And DO not, let me repeat this DO not pay for the Lifetime equipment. It is not what you think or how it is explained to you by their sales department. You are simply paying up front. They will not refund if they are not able to provide service to you.
Truly the worst I have encountered in the industry. Run, don't walk from this company

I will not emphasize this enough to DO NOT use Viasat as your internet provider. If you want to not be able to manage your billing because their site and app is down 24/7, have an extremely difficult time to reach any customer service rep to talk to but only be told "sorry for the lack of service is there anything else I can do for you today?" Or when you cancel ( because you aren't even able to load a movie on Netflix) they require you to get on top of your roof to retrieve a device that you have to return ( even though a technician is the one that placed it) when you don't have the proper equipment or safety to do so your not charged $300 dollar and taxes then maybe this service is for you. Their rates are astronomically priced for a service you don't even get. After calling letting them know the site and service issues they don't really assist or ask if you want someone to come look at it "free of charge" until your cancelling your services. But if you want that technician to come remove that peace safely for you is $100 for his services. DO NOT USE VIASAT. I spoke with the supervisor George from Viasat who said he could NOT help with waiving my cancellation fee ( because of their pos service) or the service technician fee to remove the piece they are requiring you to send back safely that they place ON TOP OF YOUR ROOF. I made the mistake and believed their advertising of "customer service" and "great High speed internet" let me save you the time and money DO NOT USE VIASAT INTERNET or trust me your going to be the next one star review along with the rest of us.

I ordered Viasat to get internet at a remote house. The sales said that the technician would come out and test reception for speed at the location before installing. The technician said it was a lie - that he couldn't test the speed until I signed the contract and he installed the equipment.

So it got installed and I was able to use it for 1 day... next in the saga it turns out I had to cancel my account. I was fine with paying the cancellation fee but what happens after is ridculous.

I called an explained that I was driving 15 hours to pick up the equipment. They never sent instructions or a list of what was needed. The guys I spoke to on my way down said there was a part on the dish that had to be removed with a screwdriver but he didn't sound very sure and no email follow up. I looked at the dish but nothing had screws on it - only bolts - so I didn't want to be charged for destruction fees and left it.

I waited for the box and it never arrived. Turns out they had a system error that had my account on hold and the box never shipped. They are supposedly sending a new one but now the 30 days to return equipment is almost done and they are going to charge me the equipment fee even though it was an internal error. In addition, they finally sent me instructions that shows the piece on the dish to be removed when I can't be at the house 15 hours away to do anything. I don't know anyone there and I am not living there. So instead of providing any help - they tell me it it is all automatic for charging - they can't stop it - and I have to pay for the removal of the piece on the dish and then it has to be sent to me and then I have to send it to them.

The employees try to be helpful but the supervisors and management are not helpful and do not care about their customers. I would have been happy if they had made any effort to help or to show empathy.

Problems with installation started when the company sent a newbie who - as we learned later from another installer - "did not know what he was doing." Indeed he struggled to find a good reliable location in the back as we originally wanted, proposed to put the dish 140 ft away from the house which - as we also learned later - was too far for a good signal. We agreed to put it in front of the house and barn in the end where there was a good clearance but he could not finish that day as he had another appointment. A week later on the day of the rescheduled service, another guy "Chris" called and expressed his criticism of the first installer and general pessimism about the project, sight unseen, but finally when we assured him that there was plenty of open space (over 20 acres as a matter of fact) of completely open land in front, he agreed to come "in an hour." And then nothing - no answer to repeated phone calls and messages we left on his cell phone. After two and a half hours of waiting for him, and a couple of phone calls to customer service finally some supervisor looked into it and discovered that the guy Chris simply put a note that the service order is closed due to lack of clearance! He did not even come and look at the site! Was he rushing to lunch and couldn't be bothered? Do they not give a damn about customers? And that was it, no "we are sorry", just this, "case is closed, nothing else can be done, goodbye." The disrespect for customers and their time, the arrogance! Stay away from this awful racket!

I was promised download speed of 25. Signed up for the Bronze plan. I work from home and depend on internet to make a living. Today the download speed was 4.11. So slow O could not even work. This service is a total ripoff. Needless to say I will be canceling and may even take them to small claims court for not delivering in their contract..