VGMedispa

Terrible customer service! Staff so unprofessional! If I could put 0 stars I would! This was my biggest mistake! Such a lost of money and time! I spend 650£ for a treatment that doesn't even work! They know how to ask for money but they absolutely don't know how to do anything else! Once they forgot my appointment so when I got there they told me "sorry we can't make it today" and then they cancelled my other appointments because a machine was broken. They never responded to any of my emails or call so I missed 3 sessions from what I have paid. The worse place I ever been to...

Thank you for your reply.
I will take it like a promise what you said, and now I am looking forward to hearing from you directly, as you said in your reply.
I also want to take this opportunity to say that I have never dealed with a company for so long as such a big deal to have my refund back when it is only your fault if I didn't use your service.
There is nothing to discuss further.

I will keep complaining and definety I will sue your company if you don't gove my money back.
Looking forward to hearing from you.

Serena B.

I have been for multiple sessions and at each one I have experienced extremely rude staff. After insisting on an evening session I was made to book a lunch time session. I had to rush from work to get to the session, was only five minutes late and then denied my treatment very rudely by the girl behind the desk in Percy Street. I lost the session.

The laser hair removal has given me a cold sore and seemingly permanent acne, which has now gotten so bad that I have now been denied my most recent session because it will 'burn the skin'. I expressed my frustration as was met with an extremely rude attitude from the therapist. Instead of then discussing my options in private, she then took me upstairs where she talked loudly in front of many other customers about my problems and made me feel very uncomfortable. Upon eventually leaving the spa, the rude girl behind the desk (whom I describe above) said 'bye' in a sarcastic sneer.

TERRIBLE. DO NOT GO HERE

Nsultation booked with another clinic but thought it would be a good idea to look at more than one. They didn't have any leaflets but the nurse was there and within a couple of minutes she had persuaded me to get my lips filled right away. She said it would be very natural and everything would be ok. I was so nervous but had no top lip at all and wanted to look pretty for my Christmas party. She tempted me by saying it was a black Friday deal and only £115. The issues I have are as follows:
1) I had to sit in the public waiting area with numbing cream smeared over my lips so other people knew what I was having done. On top of that, the front of the clinic has a massive window and shoppers walking past are peering in. Thankfully, nobody from work walked past and saw me... well, not that I know of.
2) I asked to see before and after photos of other patients and was told the clinic isn't allowed to do that. Surely that's a fairly standard way of researching somebodies work?
3) The nurse said she would make my top lip the same size as my bottom lip. What? Who has a top lip like that? I wanted a natural look!
4) The girls on reception were not very professional. They sat there chatting and playing music. It just made me feel uncomfortable.
5) They gave me an iPad to input my personal details and when I'd finished, I clicked 'next' to see I had access to a whole list of other clients.

Why did I go ahead? I certainly didn't engage my brain and if I could turn back time I would. When the nurse injected my lip it immediately burst and I was left with a heomotoma. 3 days later the majority of the swelling as gone down... thank god! My lips aren't totally even and there are still some bumps and bruises. In fairness, the nurse was lovely but I wouldn't go back. My lips look pretty natural/normal despite the bruising and I'm hoping that in another week, all lumps and bumps will be gone. My smile is however uneven.

I visited a Harley Medical group clinic 2 days later and she told me that Juvaderm 2, which had been used in my lips, is meant to even out fine lines around the lip area... it's too think to be used as a lip plumper. She told me it will wear off very quickly so I won't get my monies worth but in this scenario, that's a good thing. This nurse injects every day of the week and has done for 14 years in the aesthetics industry. The nurse I saw at VG Medispa however just did it as a side lounge at weekends.

Save yourself money and upset... avoid VG Medispa.

Booked a groupon for alma, richmond branch. I was given completely wrong info about the treatment at my first tteatment.the lady was adamant i did it after two weeks, i even decide to postpone my holidays for one day to fit the next treatment after two weeks, first i received a message saying my appntmnt was at 8 am when i knew that was at 13.00 then i got another message saying my appntmnt was cancelled, tried to book another aptnmnt directly on the phone nobody ever answered, from 30th of june managed to make an appointment for the 23/11 and truly believed the effect of first treatment would have been lost, when on the 23rd i tried to explain to the lady at the desk that i wasn't happy also saying that the groupon offer was very misleading as when they were referring to areas of the body they never specified the area treated was as big as the palm of an hand, in 20 years of having various treatments an area to me is regarded as buttocks, front thigh back thight etc unless otherwise specified. Very misleading indeed! The lady at the desk was very unapproachable, patronising, defensive and completely had no idea on how to use any customer service as from the beginning she was very confrontational and pretending she couldn't understand my accent and talking down at me as i was a groupon customer, never once apologised and clearly not taking into consideration any feedback and infact saying: i have no idea what groupon deal you bought as we have so many. I was very shocked by her attitude and when i asked her name she said her name was Natalie.
When i went to have the treatment the lady was very unfriendly and unhelpful, she was aware of the all conversation i had with Natalie, i was doubtful about the effectivneess of the treatment as my last session was 4 months earlier and i wasn't sure wich area of the buttocks had been treated 4 months earlier, and she was clearly trying to make me feel stupid saying: i am so surprised you don't remember what area you had treated last time. I very coldly and loudly said: i actually told you already three times it was the buttocks area" which i admit it wasn't very nice of me and i did apologise to the lady whom then called Natalie with a complete different name: Paula.
At that point i was asked by Natalie/Paula to leave, being told i wad rude. I gladly left as the athmosphere was really bad and i was made to feel very insignificant. I felt like those two people were ganging up on me and there was nothing i could say or do. Apologies to the lady doing the treatment for having slightly raised my voice but regarding the Other lady thst gave me a false name too, her attitude stank and she shouldn't be doing that job.
I truly hope i can get a refund...

Hi! I booked with them directly laser hair removal back in July 2016 over the phone (they gave me the same discount as was on Groupon). After 2 weeks I changed my mind and wanted a refund. I was very surprised when they told me that the money was non-refundable. I already send 2 letters (waiting time for reply is 27 working days!) + I called Citizens Advice Bureau Consumer helpline. My next step will be court! So disappointed that VG Medispa don't respect their customers.
Update- On 29 Nov 2016 after reading bad review of VGMedispa on another site, I've contacted my credit card company who is now opened a dispute case for me. Maybe this will speed up the process of getting my money back!