VFS GlobalReviews 360

THIS IS A TERRIBLE COMPANY. Everything about their service from constant glitches in their website to their irresponsible & horrible customer service is unhelpful, inefficient, & continuously malfunctioning causing continuous delays. I have been forced to use their services twice, 2 separate times different years for different student visas, their incompetence reflects horribly on the governments which force us to use their truly disgustingly awful services. Their website is the worst.

Awful experience the website is permanently down and the firm are uncontactable even on the premium rate number that charges a fortune per minute.

If I had had any choice in which site I could use to complete my visa application, I would have gone somewhere else. The site is impossible to navigate, and there are no clear instructions. They treat every step of the visa process as if you should already know how to do it.

I had an issue with my shipping labels (a service which is obscenely overpriced) and after a week and a half of emailing various people back and forth about my labels, I still don't have one that will arrive correctly. At one point, an employee sent a "please find labels attached" email. There was no attachment. When I pointed this out, they sent another email with an attachment, but the attachment was the original, incorrect labels. I am blown away. Incredible. I'm just going to hand write a second label to stick over the first and pray to God my passport gets back to me. Which is ridiculous, because I'm certain that God has better things to do than these peoples' jobs for them.

Customer service is very bad and it really sucks. They have no clue about my questions about indian Passport surrender. At the end of the call, he simply said send an email to so and so address and they will get back in 48 hrs. To tell this, he literally took 10 mins and costed me $25 (They are charging $2.48 per minute).
I never saw a service provider who charges customers for support calls. How can someone change money for enquiring application.

Their customer service (charging every call to customers) and pathetic online portal to seek help. I had to pay twice as their website keeps breaking and there is no proper process to check the status of refund or new application status. Frustrating experience

India is a beautiful country, adjustable, loving people and so as Indian government. But, VFS service is so poor and out of logic that many friends of mine who loves India, hate the vfs bottleneck. It hinders your life but not protect India's interest.

I am trying to reupload the picture of my son and daughter. I have come to a point that it is just waste of time to deal with VFS. There was no information after the first round, I have to check the case status to see what the heck is problem with the applications.

I have uploaded the picture and my daughter had a yellow rubber band on her hair and it was rejected because of that. I am getting pissed offfff.

Spoke to some Pilipino chick she is so so so terrible just reads a script and doesnt know any of the answers to very simple questions. I asked her about applying for a visa by post and she started reading me an answer for password resets... then she put me on hold and hung up on me. Same thing happened to my wife hung up on when she asked a question she didnt know. Both NZ visa and VFS webpages are clunky and the call centre is the worst, think Ill give NZ a miss its just too hard.

We have sent our passport renewal documents in three times and followed every single request on the checklist. Requirements keep changing and staff does not respond by phone, let alone respond in a timely fashion. Quite honestly, one of the worst run organizations and terrible leadership. A ChickFilA manager would get this place in shape... and trust me... I am far from kidding.

Very unprofessional website. I can't access my account, and I can't make a new one, so many wrong things in the registration and sign up. On top of that each time I found an appointment after tens of attempts and tried to book it, something goes wrong and I just can't continue, in the few times my data was accepted I couldn't book any appointment from the available times because it kept showing me that the selected time is not available, although it's still available when I go back to choose another one.
So all in all almost nothing works in this $#*!ty site. And now after weeks of trying I'm forced to pay a lot of money to some agent which can get me an appointment somehow soon... Corruption

This is poor customer service from VFS OCI Misc service for minor. I downloaded the forms from their checklist see this link - https://visa.vfsglobal.com/one-pager/india/united-states-of-america/oci-services/pdf/oci-misc-services-minor-checklist.pdf. When I checked the status it says I send the wrong parental authorization form, but I send the form based on the checklist. It was their mistake and they are blaming me, which is unacceptable. Also, they said the photo is not acceptable which I don't understand because it as the same specification mentioned in the application package. Now I have to resend the parental authorization and new photo in order to process the application again. What a waste of time and effort.?

Dear Folks

Please have a lot of patience to work with this agency. With my experience, I have never dealt with such a bad agency in my life. The entire agency is completely clueless and have no training at all.
All pretend that they are knowledgeable but the entire system is broken. The forms and instructions to get any service is such complex that forces you to get frustrated and financially dent in your pocket.

The entire process is full of bureaucracy and it can make your life terrible.

Your form will get rejected for several reasons but one thing is most funny that the digital picture upload will also be challenged; the idiots will reject your form saying that the background is not white.
I went though that challenge and called the jokers five times and finally forced them to accept it.

I just uploaded same pictures again and this time they were happy that now the background is white.
I believe the entire process is there to make you feel?

But in the process of calling them I lost almost 45 dollars on calling them.

I was thinking the process will improve after changing agency but it has gone bad to worst.
I have never gone through such painful process of getting OCI miscellaneous services.

My case was to change the new passport information for my son and it cost me over 200 dollars for getting forms notarized; back and forth fedex mail after they rejected the forms.

Unfortunately, their is no choice for us in US if you have to get any services done from VFS?

Didn't received my OCI and instead of resending they want me to fill another application. Horrible customer service. Charge $2.48 per minute for each call and very hard to get reply through email.

They are doing a terrible job and you can't check the status, of your passport as it gives error message the Indian consulate, PRAMIT is pretty useless too.

I don't know why Indian government chose this company. Just to process my "Renunciation Certificate" took 2 1/2 months. Paid way too much postal charges. Today they say, they mailed to wrong address.

They even not deserve for 1 star. I have submitted application 1 months and still they have not reviewed my application ans as per guidline it should be done in 48-72 hours. If you have option to renew passport in India then renew it in India with Tatkal instead here.

This VFS Global is very poor service. Customer now way to communicate them. They will send email 'no-reply'. There is no way to communicate them.

I do not know why India Immigration is encouraging them

Pathetic service. Online labels don't work. They charge about $2 to call their customer service. Unbelievable how their management sleeps at night. Unfortunately, there is not much one can do either. Cry, yell or Beg - Do it on your own dime