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Vevor

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.


vevor.com
Rancho Cucamonga, CA, United States
+282
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Vevor Reviews Summary

The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Great attachment at a great price
February 9, 2024

Purchased clamp on forks. Made of good quality material and seem to be very durable.

Date of experience: February 9, 2024
California
1 review
0 helpful votes
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Great experience!
February 7, 2024

Easy to order and fast delivery. Product just as described.

Date of experience: February 7, 2024
Illinois
1 review
0 helpful votes
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👍
February 7, 2024

Great.thank you. 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍🤣🤣👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Date of experience: February 7, 2024
Ohio
3 reviews
0 helpful votes
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Got it
February 7, 2024

Great price with coupon and is stock. Shipped quickly

Date of experience: February 7, 2024
Texas
1 review
0 helpful votes
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Purchased outdoor fan it rusted so bad it was not funny no reply?
Purchased a Vevor potato french fry cutter i sent it all to Vevor and they said send broken suction cups back and they would replace. No address or any info so i gave up.

Date of experience: February 7, 2024
Colorado
2 reviews
2 helpful votes
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My Food Warmer / Hot Box stopped working after 6 months of use, so far they haven't replaced it or determined what the problem is all the while its created a work stoppage for me. Now they want me to send a video of it not working. How do I show other than in the video that it is not getting hot? I have told them countless times now that it is not getting hot but comes on as if its working properly but it does not get hot. They want me to upload a video but when i do it tells me the video is to big, how do you shrink a video in size that they are the one's asking for to see. Then I have to use some 3rd party site to upload it to as they don't have an internal repository for the uploaded video. Its been extremely frustrating and awfully terrible dealing with this company for support on their own equipment.

Troy Roberts
*******264

Date of experience: February 6, 2024
Vevor .. Vevor Rep
over a year old

Dear Troy,

We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

California
1 review
0 helpful votes
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Selling junk
February 27, 2024

Broken. Poor customer service
Should have paid a little extra and or went through home depot. Will not do business again

Date of experience: February 6, 2024
Pennsylvania
2 reviews
0 helpful votes
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Maple sap boiling pan
February 6, 2024

I ordered the stainless steel boiling pan with separate reservoir for adding sap. It came very quickly. Packaging was secure. All parts were present. Assembly was minimal and easy. The thickness of the stainless steel was heavier than I expected. I noted no warping due to direct flame impingment. The added reservoir was very handy as it allowed me to "meter" the flow of sap being added. One comment to prospective buyers: Be aware that the discharge valve and temperature gauge could potentially be exposed to flame depending on your set up. As my old pan had neither of these, I had to modify my fire pit to protect the valve and thermometer

Date of experience: February 6, 2024
California
1 review
0 helpful votes
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LOVE VEVOR PRODUCTS
February 6, 2024

I've bought so many things from Vevor and nothing has let me down or been less than expected. Most recently, purchased a pop up tent for business. Came quickly, great price, quality stellar, and it was easy to move around and set up. I always check Vevor when looking for something. I really want the cotton candy maker next.

Date of experience: February 6, 2024
California
1 review
0 helpful votes
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I was skeptical at first to play y first order but everything came through with flying colors and I am super happy with the product and the exceptional service

Date of experience: February 5, 2024
Texas
1 review
2 helpful votes
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Zero stars if I could
February 10, 2024

Bought a digital vacuum packing machine, and the heating element does not work right out of the box. Wrote to customer service, sent the request video of it not working said wait 1-3 business days for response. Response was to offer $114 for a $300 machine. Said this is not acceptable and asked for a full refund or a new machine and have not heard from customer service. Holding back my business. Having to reach out for updates. Will be sharing this information and filing complaints until this issue is fixed.

Date of experience: February 2, 2024
Canada
1 review
1 helpful vote
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I simply tried to by a product today, but was unable to proceed because it said my address was wrong. How stupid is that. My address has worked for 28 years and some silly robot tells me it was not right? Then I tried to get help in the live chat, which was another 15 minutes, wasted with a robot. I called the phone number (not toll free), and they said there were twelve people in front of me. I then tried emailing and they/it could not verify if I was a human or not. Nothing went even close to normal today trying to spend $200.00 on a product. I don't even know if this business actually exists, of if it is legit. It may be a robot. One thing is for sure, it/they/whatever, is not interested in selling the products shown on the website. Total confusion and a waste of time on my first order. They have no idea what "CUSTOMER SERVICE" means. Have no part.

Date of experience: February 1, 2024
Virginia
1 review
0 helpful votes
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Bought 4 metal gas cans.
February 1, 2024

Easy ordering process. Fast delivery. Very reasonable price based on same item in big box store.

Date of experience: February 1, 2024
New York
1 review
0 helpful votes
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Great product
February 1, 2024

It took my awhile to put together because nothing lined up just right but you can't beat the design. I plan on growing lettuce and radishes and other veggies for this hydroponic system and if I am successful then I will definitely be getting a bigger system.

Date of experience: February 1, 2024
California
1 review
0 helpful votes
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Better then expected
February 1, 2024

I've bought several items from Vevor, and I am happy to say never disappointed with the speed and quality of the tools and timely deliveries

Date of experience: February 1, 2024
North Dakota
1 review
0 helpful votes
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Items were as high quality as they get, shipped quick!

Date of experience: January 30, 2024
Missouri
1 review
0 helpful votes
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Great product,works well.
January 30, 2024

Fast shipping,good description,well made tongs. These tongs are a great tool to handle heavy logs

Date of experience: January 30, 2024
Nevada
1 review
0 helpful votes
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Reliable and convenient and easy access to on line purchases.

Date of experience: January 29, 2024
Florida
1 review
0 helpful votes
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Fast shipping, great prices
January 29, 2024

The prices were really impressive and all the items I ordered arrived at my warehouse within 5 days of order. Shipping was great. It is hard to find industrial equipment that runs on single phase 110/220, very happy Vevor carrys so much.

Date of experience: January 28, 2024
Louisiana
1 review
0 helpful votes
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Great product
January 29, 2024

Great service thank you all the products were right an fit

Date of experience: January 28, 2024