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Vevor

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.


vevor.com
Rancho Cucamonga, CA, United States
+282
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Vevor Reviews Summary

The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Missing screws to assemble
March 3, 2024

Missing screws could not assemble ………………………………………

Not much else to say

Vevor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2024
Vevor .. Vevor Rep
over a year old

Dear Scott,

We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

New York
1 review
0 helpful votes
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Great transaction
February 22, 2024

Great product, fast shipping, no need to contact customer service!

Date of experience: February 22, 2024
Minnesota
1 review
0 helpful votes
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Greast Products!
February 22, 2024

Very happy with the whole experience, choosing, paying, shipping and opening and using the products

Date of experience: February 21, 2024
Maryland
2 reviews
1 helpful vote
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I have bought 4 items in the last 6 months and been very happy with the quality of the items. One of the items I had a problem with and they resolved it very quickly with no issues.

Date of experience: February 21, 2024
California
1 review
0 helpful votes
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Great service and delivery.
February 21, 2024

Purchased "still " arrived 2 days after purchase arrived in perfect condition, instructions very helpful. All in all very good experience. 👍

Date of experience: February 21, 2024
Florida
1 review
0 helpful votes
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Good quality nice construction
February 21, 2024

I would give them a try if you are a home hobbyist..

Date of experience: February 21, 2024
Texas
1 review
0 helpful votes
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Good price, fast service.
February 21, 2024

Got the cage at a great price. It was shipped and received very quickly. I removed the packaging and put it on my forks. Fit great, all the chains worked, and it seems very sturdy. I haven't used it yet but will in the very near future and am confident it will do the job.

Date of experience: February 21, 2024
Ohio
1 review
0 helpful votes
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Good little vise.
February 21, 2024

Good little vice, i use the screw tightening mounting method. Since it is all metal it hold very securely to the table.

Date of experience: February 21, 2024
Alaska
3 reviews
0 helpful votes
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Great products
March 2, 2024

The only issue I had was I asked the chat a question and it said it wasn't available and coustormer service found it

Vevor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 21, 2024
Vevor .. Vevor Rep
over a year old

Dear Vern,

We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

Illinois
1 review
0 helpful votes
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Good experience
February 21, 2024

Easy order and quick delivery would recommend to anyone

Date of experience: February 21, 2024
Canada
1 review
0 helpful votes
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Ordered a Bain Marie food warmer, which didn't work the moment we plugged it in right out of the box. After trying for weeks to contact the number and email address provided on the instructions that were included (to no avail), I reached directly out to the company. After 3 weeks of emails going back and fourth, they kept asking for something new every time (video files to show it's not working, pictures of the model number plate) the company finally asked me to open the bottom of the unit to see if any of the wires were not connected. This is after mentioning that they "test every unit before it leaves the factory" and blaming me saying I should try different sockets, or I could have burnt the unit out, after already mentioning in the original email that I had already tried different outlets, and already had water inside the unit so it couldn't be burnt out from the first use out of the box. Upon opening the bottom of the unit (I shouldn't have to fix your own product for you, and one of the screws was already stripped from being screwed in too tight during production), I noticed a cable was in fact loose, and thankfully I have limited experience fixing electronics and was able to reattach the cable (basically works the same as a speaker wire connection). The other 3 wire connections were loose as well so I tightened them.
So yeah, if you order from this company I hope it works right out of the box, because the hoops they make you jump through when it's not working is absolutely ridiculous. 50 bucks says, now that I've opened the bottom of the unit, I've voided my warranty.

Vevor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 20, 2024
Vevor .. Vevor Rep
over a year old

Dear Mike,

We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
If you have any other questions, please don't hesitate to contact us.

Have a great day.
Vevor Team

Rhode Island
1 review
0 helpful votes
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Great product
February 20, 2024

I was nervous about the quality of the product and ordering and not receiving anything. The communication was fantastic from the beginning to delivery and the product was a quality piece.

Date of experience: February 20, 2024
Wisconsin
1 review
0 helpful votes
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Good prices. Good quality.
February 20, 2024

High quality welds on my maple sap evaporator. Ground smooth.

Date of experience: February 20, 2024
Arkansas
1 review
0 helpful votes
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Forks and drill bits
February 20, 2024

Excellent value, easy to view the web page and timely delivery

Date of experience: February 19, 2024
Vermont
1 review
0 helpful votes
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Fast Delivery
February 20, 2024

Every time order from Vevor I am amazed how quickly my order arrives. I can order from multiple vendors in a single session and the Vevor package is always first to arrive, days ahead of the others.

Date of experience: February 19, 2024
Washington
1 review
0 helpful votes
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Looks like a great trailer!
February 19, 2024

Solid. And easy to put together. All the parts fit nicely.

Date of experience: February 19, 2024
Texas
1 review
0 helpful votes
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Retirement
February 19, 2024

No problem whatsoever we ordered our ice machine and it was sent in a timely matter, plugged it in and it works great

Date of experience: February 19, 2024
South Dakota
1 review
0 helpful votes
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Vevor makes buying easy.
February 19, 2024

It is effortless to research, purchase, and track shipping when ordering from Vevor. I ordered my item and it was shipped the same day.

Date of experience: February 19, 2024
Texas
1 review
0 helpful votes
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Spraying Paint
February 19, 2024

I recently received a paint sprayer from Vevor that I plan to use for outdoor use. Comparing the specification with other name brand paint sprayers I decided to go with is Vevor model because of superior specs and lower price. I haven't used it yet to comment on my experience using the sprayer.

Date of experience: February 19, 2024
Florida
1 review
0 helpful votes
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Laser level
February 19, 2024

I have not had the opportunity to use it as of yet but I look forward to it.

Date of experience: February 19, 2024