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Vevor

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.


vevor.com
Rancho Cucamonga, CA, United States
+282
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Vevor Reviews Summary

The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Excellent
February 29, 2024

Very good product
Happy to buy it and wold highly recommend it

Date of experience: February 29, 2024
Texas
1 review
0 helpful votes
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Amazing project
February 29, 2024

Quick delivery, easy website, overall amazing customer experience

Date of experience: February 29, 2024
Tennessee
1 review
0 helpful votes
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AWESOME.
March 9, 2024

AWESOME, we changed our 5 burner gas stove into a griddle NOW I have THE product to place over top of it when not in use AND is additional space to temporarily sit items.

Date of experience: February 28, 2024
Alabama
1 review
0 helpful votes
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Pond aerator pump
February 25, 2024

The pond aerator pump is up and running. Works great so far. Definitely working better than the Highblow 120LL ever did. Time will tell, so far so good.

Date of experience: February 24, 2024
Colorado
1 review
2 helpful votes
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First order went great, 2nd I got a defective item that just needed a part and I agreed for them to just ship me the part. It never showed up, tracking showed it traveled around china ( going to USA) and was returned to shipper for no reason. They then gave me a runaround on why they couldn't reship it even though it was their fault. Ended up with a slight refund after I threatened to send it back at their cost.
Decided to try again since things happen. They gave me a tracking number that states UPS received my package but that is the last update in 12 days. They keep extending the date that I have to wait until to see if it arrives, (all for a $50) item and refuse to send a replacement or give a refund. I filed a PayPal dispute 2 days ago and have not received a response. I will be filing a fraud dispute with my bank Monday.

Vevor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2024
Vevor .. Vevor Rep
over a year old

Dear nick,

We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

Florida
1 review
3 helpful votes
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Poor product design
March 4, 2024

I discovered after I received the item that the hitch receiver is exactly 1.9 inches, and does not work with a standard 2-inch hitch, so the item is practically useless. I will have to have a hitch custom made, at considerable expense and inconvenience. I should have paid slightly more and purchased the correct product from a supplier that specializes in this type of equipment. My mistake, will not buy from Vevor again.

Vevor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 23, 2024
Vevor .. Vevor Rep
over a year old

Dear Darryl Hardman,

We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

Florida
2 reviews
0 helpful votes
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An Efficient Transaction
February 23, 2024

The purchase was a hassle free and efficient transaction.

Date of experience: February 23, 2024
New Mexico
1 review
0 helpful votes
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Stand is solid and have been happy with it functionally but mine got beat up in shipping. The box it ships in lets a lot piece slide around and my stand got many deep scratches and one of the pipes is bent and unusable for the hand break.

Date of experience: February 23, 2024
Oklahoma
1 review
0 helpful votes
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Outdoor kitchen cabinets and drawers
February 23, 2024

Outdoor kitchen cabinets and drawers look good with my cabana.

Date of experience: February 23, 2024
Florida
1 review
0 helpful votes
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Great product, great price!
February 23, 2024

I was shopping for a burn barrel and happened upon vevors site. Their price beat everyone else and had free shipping.

Date of experience: February 22, 2024
Canada
1 review
0 helpful votes
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SxS spare gas can
February 23, 2024

Item was shipped quickly, and fits as it should, the only thing about this item is u bolt should have been included.

Date of experience: February 22, 2024
Florida
1 review
2 helpful votes
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Sizing
March 3, 2024

I purchased an awning last year that was too long and the company would not accept a return. I did not keep the receipt, so I purchased another one just recently and it is actually too short. Last year's awning measured 16', so I ordered a 15' awning which measures 14' 2". I put the shorter one on anyway and now I'm stuck with a perfectly good 16' (which is probably considered a 17') awning.

Vevor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2024
Vevor .. Vevor Rep
over a year old

Dear David,

We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

Kentucky
1 review
0 helpful votes
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Diesel heater
February 22, 2024

Very happy with it does great job in my 20x14 shed keeps it above freezing when the temperature are low

Date of experience: February 22, 2024
North Carolina
1 review
0 helpful votes
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Very happy customer!
February 22, 2024

I am very happy and impressed with my outdoor 10 x 10 shed. The process to purchase was very simple and easy and the price was good as well. It also arrived sooner that I was told. I'm very happy with my purchase.

Date of experience: February 22, 2024
Georgia
1 review
0 helpful votes
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Worst customer service
March 3, 2024

I want to return my product and was told shipping was on me.

Vevor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2024
Vevor .. Vevor Rep
over a year old

Dear Ben,

We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

Louisiana
1 review
0 helpful votes
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Very satisfied will the product.
February 22, 2024

I place my order and i received it in a timely matter.

Date of experience: February 22, 2024
New Jersey
1 review
0 helpful votes
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Great safe
February 22, 2024

This safe is priced right and good quality!

Fast shipping

Date of experience: February 22, 2024
Pennsylvania
1 review
3 helpful votes
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I have ordered key for shaft. Also, threaded parts with black handle wrong thread. I deserve a way to contact you to resolve issues!
No manual for 3 in 1.
These are things that require a relatively small effort on your part. How difficult would it be to write manual?
I also purchased your Mig Welder. Had not had time to test it. It should have a Manual also: What settings for 22 Gauge sheetmetal?
How can I contact Customer Service?

Vevor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2024
Vevor .. Vevor Rep
over a year old

Dear Daniel,

We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

Florida
2 reviews
0 helpful votes
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I bought a stainless-steel sprayer. The strap that is used to hold it on your back broke immediately. I've sent pictures and multiple emails only to be given the runaround about why it cannot be resolved. Why have a warranty when you don't honor it?

Vevor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2024
Vevor .. Vevor Rep
over a year old

Dear John,

We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

Michigan
1 review
0 helpful votes
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Missing screws to assemble
March 3, 2024

Missing screws could not assemble ………………………………………

Not much else to say

Vevor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2024
Vevor .. Vevor Rep
over a year old

Dear Scott,

We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team