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Vevor

4.2

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From the business

VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.


vevor.com
Rancho Cucamonga, CA, United States
+282
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Vevor Reviews Summary

The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

New York
1 review
1 helpful vote
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Missing parts/ accessories
January 12, 2025

Missing one of the rubber caps on my unit, but mostly upset after watching Tiktok videos, buying the unit through the site, I was gonna get all the cutting accessories shown on tiktok. Maybe my fault for not reading what's included, but also didn't think for $60, I would get a bare bones model

Date of experience: January 1, 2025
Vevor .. — Vevor Rep
over a year old

Hi customer,

We are sincerely sorry to hear this about your item.

We have created a customer support ticket 403734012782592 for you to follow regarding your issue. Our customer support will contact you within 24 hours. Please check your email later and reply to us through this ticket to resolve your issue.

We will do our best to help you. Thank you for your cooperation.

Best regards,
Vevor

California
1 review
0 helpful votes
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From point of my decision to delivery at my door was very fast. Product was exactly what I wanted. Relatively easy to install. Price including shipping was better than expected for what I wanted.

Date of experience: January 1, 2025
Florida
1 review
2 helpful votes
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Scam company
January 11, 2025

It took from early december until the end of month to get a refund for an air pump that did not work. And they never addressed my request for a return mailing label to return the defective one to them. Their standard seems to be that they will "get back to me in 1-3 days... they wanted a video to show how it didn't work and their 'customer review' did not even provide a button to 'submit' after entering the details of what they did to insult customers by asking for a video to show how the pump didn't work properly. After repeated threats to notify my cc company that they sell defective products, they finally refunded my money. They are scamming customers in my opinion.

Date of experience: December 27, 2024
Vevor .. — Vevor Rep
over a year old

Dear Bruce,

We're truly sorry if you've encountered any challenges with our service recently. We understand how frustrating it can be and we appreciate your valuable feedback. Thank you for taking the time to share your experience with us.

We have verified that we have refunded you the full amount. We will review our after-sales process regarding product quality, and in the future we will strive to quickly resolve customer product issues in a short period of time. Thank you for your valuable feedback.

If you have any further issues, please feel free to contact us.

Best Wishes,
Vevor

Florida
1 review
1 helpful vote
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I purchase the vevor gate opener on November 29,2024 and when I received it the instructions were not ear on how to operate the gate opener no on or off switch so I returned it through FedEx and sent vevor a tracking number and chatted with the customer rep. Luis who asked me to accept 22.00 and keep the gate opener instead of my refund. I explained to him that I wanted my refund. I put a claim in with my credit union I still haven't received my refund. Run from this company poor customer service and no honesty or integrity. I will be filling a report with the BBB Bureau and may a smalls claim court to get my money back if my credit union doesn't come through. This company gets a 0 rating from me.

Date of experience: November 29, 2024
Vevor .. — Vevor Rep
over a year old

Dear customer,

We deeply apologize for any inconvenience caused, and we are committed to resolving the issue for you promptly. We're truly sorry if you've encountered any challenges with our service recently. We understand how frustrating it can be and we appreciate your valuable feedback. Thank you for taking the time to share your experience with us.

We have fully refunded you 220.36USD into your original payment account. For credit card refunds, the transaction will appear within 3-15 business days. The exact length of time is dependent on your card issuer.

If you have any further issues, please feel free to contact us.

Enjoy the holiday season and a happy New Year.

Best Wishes,
Vevor Complaints Solution Team

Arizona
1 review
0 helpful votes
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Handy Metal Detector
January 10, 2025

I received the Vevor waterproof metal detector within a few days of order. It was exactly as described. I have used it to probe the ground where my primary metal detector indicates items of potential value to better isolate the location. Although rated IP68... I have not yet had the nerve to immerse it in the water completely. The probe itself is well protected and can be used for shallows. I am happy with this purchase. It came with an extra 9VDC battery in my kit. Allen

Date of experience: December 31, 2024
Georgia
2 reviews
0 helpful votes
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Great price
January 8, 2025

The products I ordered so far was shipped on time,well packaged,great description of items. I highly recommend!

Date of experience: December 29, 2024
Florida
1 review
0 helpful votes
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Effective Part sausage stuffers
January 8, 2025

I sent you pictures, you did not help and I explained to them the problem with the equipment, all they say is the screw I tightened it, still the same.

Date of experience: December 29, 2024
Vevor .. — Vevor Rep
over a year old

Dear Imad,

We understand your concerns and apologize for any inconvenience you may have encountered.

We value your satisfaction and want to ensure a smooth resolution for you. Thank you for bringing this matter to our attention and we would like the opportunity to address your concerns and regain your trust.
We have sent you the solution via livechat, could you please check your message box and reply to us? Your satisfaction is important to us and we want to get things done.

If you have any further issues, please feel free to contact us.

Best Wishes,
Vevor

Massachusetts
1 review
0 helpful votes
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This wheel is a great price! Yes, it required assembly but the assembly wasn't that hard... It rolls smoothly and quietly.my cat needed a couple of days to get the hang of it but once he did it was non stop from there, he loves it and is getting better at it every day.he now runs without stumbling for several seconds at a time. So happy with this purchase. Definitely recommend it!

Date of experience: December 27, 2024
Michigan
1 review
0 helpful votes
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Three Part Drill Dispenser Cabinet
January 6, 2025

Great product that is well made. Very happy with delivery and company.

Date of experience: December 26, 2024
Georgia
1 review
0 helpful votes
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Not exactly what I expected
January 4, 2025

The delivery guy left my package 6ft from the street, 35 ft away from my house. The box had multiple holes in the box, I haven't found all the pieces yet as it's all in pieces.

Date of experience: December 19, 2024
Vevor .. — Vevor Rep
over a year old

Hi customer,

We are sincerely sorry to hear this about your item.

We have created a customer support ticket 402765276998656 for you to follow regarding your issue. Our customer support will contact you within 24 hours. Please check your email later and reply to us through this ticket to resolve your issue.

We will do our best to help you. Thank you for your cooperation.

Best regards,
Vevor

Texas
1 review
0 helpful votes
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After ordering, our item arrived in 4 days and was packaged good for safe transport. The Vevor brand is reliable and we have had a positive experience with the quality of their products.

Date of experience: December 25, 2024
Texas
1 review
0 helpful votes
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Sturdy, well-engineered product
January 4, 2025

I am usually skeptical of Chinese products, but this one is very well engineered and built. The parts are solid and sturdy, and the assembled sweeper is quite heavy. Considering my age, I probably should have bought the 21 inch model instead of the 26 inch, as this one is tiring to push around. However, it does sweep a wider path. The results are best when the leaves are dry and fairly new. If they are wet, or have previously been wet, they tend to stick to the ground. As others have said, the first pass will get 50-80% of the leaves, depending on condition, so 2 to 3 passes are required, but in a relatively short time, the results are very nice. I find it quicker to scoop out the basket every 20 feet, instead of removing the basket.

Other people have said this sweeper was difficult to assemble, but I don't agree. It was very intuitive; I mostly ignored the instructions.

Date of experience: December 25, 2024
Missouri
1 review
0 helpful votes
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Good value and quick delivery
January 4, 2025

I have a great experience with Vevor. This is my second purchase from this company. This time I purchased a hat press machine. Simple instructions that only take a couple of minutes.

Date of experience: December 25, 2024
Florida
1 review
0 helpful votes
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Awesome
January 3, 2025

I was surprised at the quickness of the delivery & very happy with the product the way it was described.

Date of experience: December 24, 2024
Florida
1 review
0 helpful votes
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Quick shipment
January 3, 2025

The shipment arrived on schedule. Everything looked good. I'm very satisfied. Thank you.

Date of experience: December 24, 2024
Utah
1 review
0 helpful votes
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Damaged shipping boxes
January 2, 2025

We ordered 4 of the same product. They were shipped and 2 of the 4 boxes were damaged to the point that the internal carrying cases were torn.

Date of experience: December 23, 2024
South Carolina
1 review
0 helpful votes
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Been buying from Vevor for well over a year. All very good quality products. Had one issue with a pump and the customer service was excellent. With my purchase history i believe they may be considering a distro center down the road...

Date of experience: December 23, 2024
New York
1 review
0 helpful votes
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Great Products and Service
January 2, 2025

Vertical good quality product
Excellent shipping and handling

Date of experience: December 23, 2024
Oklahoma
1 review
0 helpful votes
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They had what I needed
January 2, 2025

Needed a way to move barrels around the shop, so I purchased a dolly. It arrived late and the package was in really bad shape, but the dolly was well packed inside the box and was perfect. Assembly was easy and it works great.

Date of experience: December 23, 2024
Ohio
1 review
0 helpful votes
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Shopping VEVOR is an interesting experience. You never know what you'll find, but everything I have purchased has been of high quality and shipped promptly.

Date of experience: December 23, 2024