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Vevor

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.


vevor.com
Rancho Cucamonga, CA, United States
+282
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Vevor Reviews Summary

The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Maine
1 review
0 helpful votes
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First time order, but not the last
January 24, 2025

Great product catalog, descriptions were thorough, order process was quick,items arrived very quickly, quality was more than expected.,z

Date of experience: January 13, 2025
Colorado
1 review
0 helpful votes
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GOOD PRODUCTS
January 23, 2025

Everything I have purchased is good quality at a great price! I am 100% satisfied with every item.

Date of experience: January 13, 2025
California
1 review
0 helpful votes
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Terrible customer service
January 23, 2025

You have the worst customer service,you solely make the sale and hope No issues

Date of experience: January 13, 2025
Vevor .. Vevor Rep
over a year old

Dear customer,

We deeply apologize for any inconvenience caused. We value your satisfaction and want to ensure a smooth resolution for you. Thank you for bringing this matter to our attention and we would like the opportunity to address your concerns and regain your trust.

We have assigned a service specialist to address your issue and we will send you the message/solution or further details within 24 hours via livechat. Please check your inbox. Our team will be sure to help you sort it out!

If you have any further issues, please feel free to contact us.

Best Wishes,
Vevor

New York
1 review
0 helpful votes
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Worked great but quit working already
January 20, 2025

Worked great but after less than 3 tanks of fuel it now has an error 03

Date of experience: January 9, 2025
Vevor .. Vevor Rep
over a year old

Hi customer,

We are sincerely sorry to hear this about your item.

We have created a customer support ticket 404386152122368 for you to follow regarding your issue. Our customer support will contact you within 24 hours. Please check your email later and reply to us through this ticket to resolve your issue.

We will do our best to help you. Thank you for your cooperation.

Best regards,
Vevor

Oregon
1 review
0 helpful votes
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I love Vevor... they're just great.
January 19, 2025

I don't know exactly how they do it, but they're fantastic. I've only ordered a handful of things from Vevor and they are way cheaper than anyone else, but the quality is better than some of the budget brands... I'd put it on par between craftsman and harbor freight at less cost.
Out of the 3 things I've ordered, I had a slight issue with one (technically, it was my fault) but Vevor was able to help and resolve my issues.
Their customer service team was great the one time I needed some help with the issue mentioned above. It had to deal with laser alignment and the customer service team had to go back and forth between their asian country counterparts and back to the US, so it was about a day between responses. But they sent videos that they recorded just for my specific problem.
If Vevor has the item i'm looking for, i'll always choose them above harbor freight, amazon or lowes at this point.

Date of experience: January 9, 2025
Illinois
1 review
0 helpful votes
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Great value
January 18, 2025

Arrive on time, product was good quality true ro description

Date of experience: January 8, 2025
Canada
1 review
0 helpful votes
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Very satisfy
January 17, 2025

Got the product faster than expected and the product was pretty good quality for the price I paid.

Date of experience: January 5, 2025
Canada
1 review
0 helpful votes
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Pleasantly satisfied
January 15, 2025

Shipped rapidly
Delivered rapidly
Installed!
Will use again.

Date of experience: January 4, 2025
Massachusetts
1 review
0 helpful votes
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Great product! Very fast delivery!
January 15, 2025

Product works great! I ordered and received the item the next day! Very impressed with everything!

Date of experience: January 4, 2025
California
1 review
2 helpful votes
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I ordered two of the same product and unfortunately one of them is faulty. I contacted customer service by chat and was told they would forward my feedback onto the appropriate team and I could expect a response in 24 - 72 business hours. This is very unacceptable as I order two of the product because I needed two of the product and now the timeline of my project has been put into jeopardy. I would have expected the customer service agent to have the authority to send me a replacement product right away.

Date of experience: January 4, 2025
Vevor .. Vevor Rep
over a year old

Dear Customer,

We are sorry for any inconvenience caused. We value your satisfaction and want to ensure a smooth resolution for you. Thank you for bringing this matter to our attention and we would like the opportunity to address your concerns and regain your trust.

Our technical team is reviewing the fault issue of your product and we promise that we will get back to you within 48 hours and give you a satisfactory solution. Thank you for your patience.

If you have any further issues, please feel free to contact us.

Best Wishes,
Vevor

Canada
1 review
0 helpful votes
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La date de livraison prévue 28 déc.
January 14, 2025

Je l'ai reçu le 31 déc.
Si je vous compare à d'autres leurs dates de livraison son précis et si je commande chez vous je ne pourrais pas me fier à la date de livraison, donc si j'ai besoin de quelque chose pressant quelle est la garantie que j'aurais le produit ça temps.

Date of experience: January 4, 2025
Georgia
1 review
0 helpful votes
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Great Value!
January 13, 2025

I ordered the popular Impact Socket set, and it came extremely fast, (as soon as 3 days). The kit is an unbeatable value and seem to be pretty good quality of product. I'm just a DIY guy so I can't account for daily/heavy usage but definitely seems like it should hold up for a long time.

Date of experience: January 2, 2025
New York
1 review
0 helpful votes
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Great
January 13, 2025

My orders are always spot on and arrive fast. I have ordered many things and they are always what I expect.

Date of experience: January 2, 2025
Canada
1 review
0 helpful votes
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It works
January 12, 2025

It works well as expected. I'm not sure what else to write than this but i need minimum 50 characters to submit this review.

Date of experience: January 2, 2025
Canada
1 review
0 helpful votes
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Impressed
January 12, 2025

Product was delivered fast, I've installed it and have had it run through a few cycles with no problems.

Date of experience: January 2, 2025
Canada
1 review
0 helpful votes
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Great Price
January 12, 2025

You can't beat the price for an AC/DC clamp meter. I will keep this website close for future shopping.

Date of experience: January 2, 2025
Canada
1 review
0 helpful votes
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Wow!
January 12, 2025

Silent, powerful, works as well on raw or frozen meat, worked great on unfrozen cheese… very happy with this purchase, I hope it will stand the test of time(Feels like it should). Easy to clean, easy to use sharpening stones. I highly recommend so far!

Date of experience: January 2, 2025
Canada
1 review
0 helpful votes
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Wrong product
January 12, 2025

I ordered VEVOr off road recovery kit and received a box full of Straps.
Bad service quality department.

Date of experience: January 2, 2025
Vevor .. Vevor Rep
over a year old

Hello Andre,

We're truly sorry if you've encountered any challenges with our service recently. We understand how frustrating it can be and we appreciate your valuable feedback. Thank you for taking the time to share your experience with us.

We have successfully requested a full refund for you as the solution in accordance with our commitment.

If you have any further issues, please feel free to contact us.

Best Wishes,
Vevor

Canada
1 review
0 helpful votes
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Tres bon matériel de qualité
January 12, 2025

Tres bon matériel de qualité et livraison rapide. Malgré le prix, la qualité est au rendez-vous.

Date of experience: January 2, 2025
Maine
1 review
0 helpful votes
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Excellent product and FAST shipping
January 12, 2025

Product is well constructed, cost effective and received in 2 days!

Date of experience: January 1, 2025