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VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.
The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.
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Great product catalog, descriptions were thorough, order process was quick,items arrived very quickly, quality was more than expected.,z
Everything I have purchased is good quality at a great price! I am 100% satisfied with every item.
You have the worst customer service,you solely make the sale and hope No issues
Worked great but after less than 3 tanks of fuel it now has an error 03
Hi customer,
We are sincerely sorry to hear this about your item.
We have created a customer support ticket 404386152122368 for you to follow regarding your issue. Our customer support will contact you within 24 hours. Please check your email later and reply to us through this ticket to resolve your issue.
We will do our best to help you. Thank you for your cooperation.
Best regards,
Vevor
I don't know exactly how they do it, but they're fantastic. I've only ordered a handful of things from Vevor and they are way cheaper than anyone else, but the quality is better than some of the budget brands... I'd put it on par between craftsman and harbor freight at less cost.
Out of the 3 things I've ordered, I had a slight issue with one (technically, it was my fault) but Vevor was able to help and resolve my issues.
Their customer service team was great the one time I needed some help with the issue mentioned above. It had to deal with laser alignment and the customer service team had to go back and forth between their asian country counterparts and back to the US, so it was about a day between responses. But they sent videos that they recorded just for my specific problem.
If Vevor has the item i'm looking for, i'll always choose them above harbor freight, amazon or lowes at this point.
Arrive on time, product was good quality true ro description
Got the product faster than expected and the product was pretty good quality for the price I paid.
Product works great! I ordered and received the item the next day! Very impressed with everything!
I ordered two of the same product and unfortunately one of them is faulty. I contacted customer service by chat and was told they would forward my feedback onto the appropriate team and I could expect a response in 24 - 72 business hours. This is very unacceptable as I order two of the product because I needed two of the product and now the timeline of my project has been put into jeopardy. I would have expected the customer service agent to have the authority to send me a replacement product right away.
Dear Customer,
We are sorry for any inconvenience caused. We value your satisfaction and want to ensure a smooth resolution for you. Thank you for bringing this matter to our attention and we would like the opportunity to address your concerns and regain your trust.
Our technical team is reviewing the fault issue of your product and we promise that we will get back to you within 48 hours and give you a satisfactory solution. Thank you for your patience.
If you have any further issues, please feel free to contact us.
Best Wishes,
Vevor
Je l'ai reçu le 31 déc.
Si je vous compare à d'autres leurs dates de livraison son précis et si je commande chez vous je ne pourrais pas me fier à la date de livraison, donc si j'ai besoin de quelque chose pressant quelle est la garantie que j'aurais le produit ça temps.
I ordered the popular Impact Socket set, and it came extremely fast, (as soon as 3 days). The kit is an unbeatable value and seem to be pretty good quality of product. I'm just a DIY guy so I can't account for daily/heavy usage but definitely seems like it should hold up for a long time.
You can't beat the price for an AC/DC clamp meter. I will keep this website close for future shopping.
Silent, powerful, works as well on raw or frozen meat, worked great on unfrozen cheese… very happy with this purchase, I hope it will stand the test of time(Feels like it should). Easy to clean, easy to use sharpening stones. I highly recommend so far!
I ordered VEVOr off road recovery kit and received a box full of Straps.
Bad service quality department.
Hello Andre,
We're truly sorry if you've encountered any challenges with our service recently. We understand how frustrating it can be and we appreciate your valuable feedback. Thank you for taking the time to share your experience with us.
We have successfully requested a full refund for you as the solution in accordance with our commitment.
If you have any further issues, please feel free to contact us.
Best Wishes,
Vevor
Tres bon matériel de qualité et livraison rapide. Malgré le prix, la qualité est au rendez-vous.
Product is well constructed, cost effective and received in 2 days!
Answer: By email, they respond within 1 day. That said, they talk in circles, not adding any value to their support.
Answer: Scam in my experience. No help from customer service and no reply to email
Answer: Thanks for your inquiry.Here is our Shipping Time DELIVERY DAYS: 2-6 Business Days (More Time and Extra Fee for * Heavy and Big-size Products) Processing Time: 1-2 Business Day Here is our shipping policy: https://www.vevor.com/pages/shipping-policy
Answer: Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.
Answer: Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.
Answer: Hello,could you send us the product link you asked about?


Dear customer,
We deeply apologize for any inconvenience caused. We value your satisfaction and want to ensure a smooth resolution for you. Thank you for bringing this matter to our attention and we would like the opportunity to address your concerns and regain your trust.
We have assigned a service specialist to address your issue and we will send you the message/solution or further details within 24 hours via livechat. Please check your inbox. Our team will be sure to help you sort it out!
If you have any further issues, please feel free to contact us.
Best Wishes,
Vevor