On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.
Vevor Reviews Summary
The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Product looks great, fast shipping. May be a little too large for my application but we'll work it out.
No problems, very smooth process. Was packaged very well which I appreciated.
Fast Shipping, Great Job, Great products from A to Z. Looking forward to doing more business in the future
Love the site. Have great products at great prices and site is easy to use. Keep it up.
Another great product from Vevor, delivered quickly at a good price. I've made several purchases of various Vevor items and all have been exactly as described & good quality.
Ordered the rolling motorcycle lift and it came a few days later. Except it did not come with the rolling / wheeled frame!
Ordered on a Thursday and it arrived Sunday afternoon. Who else delivers on a Sunday?
I had to order another disk after brand new one came in racked, then tried to use on job and hose on unit busted off. Tried to get replacement only used 20 mins! Just received new 20 inch but paid for 24 inch useless. Totally frustrated because need for jobs. No phone number I can call. Just wrong
Update from Vevor: We have successfully requested a free part for you as the solution in accordance with our commitment.
Hi customer,
We are sincerely sorry to hear this about your item.
We have created a customer support ticket 408913372726272 for you to follow regarding your issue. Our customer support will contact you within 24 hours. Please check your email later and reply to us through this ticket to resolve your issue.
We will do our best to help you. Thank you for your cooperation.
Best regards,
Vevor
Handyman, I'm new clients,,,send me discount,,so I be good customer for you. Thanks again
Dear Customer,
Thank you for taking time to leave your review.
You can refer to the following link to find if there is any code you can use. Thanks.
https://www.vevor.com/promotion/coupon-center-special-119.html
If you have any further issues, please feel free to contact us.
Best Wishes,
Vevor
Site works well, first product happy with ordering a few more
I accidentally ran across Vevor online while searching for some tools and their website showed up. In the last year I have purchased everything from tools to storage shelves and a cart. Everything I bought has been made of heavy duty materials and solidly made. Best of all at a price nobody has been able to beat for the same quality. Everything arrives on time as promised. I have started looking for things I need or want here first. Look here. You won't be sorry.
Vevor has, this far, been extremely reliable for me. I can't speak for the durability of most of their tools, as I use them only occasionally, but I can say that I have not had functional issues.
The lift table arrived 2 days after I
It. It is exactly as it was advertised.
Very pleased
Love everything i buy from them never no problems with them and delivery is fast. And good prices.
Product is very nice Assembly was a nightmare took over 2 hours instructions needed to be bett
This is lightweight, perfect for me to carry. It came with wheels, but I couldn't figure out how to make them secure. But, it's so light, carrying it from job to job is not an issue. It's powerful suction makes cleaning a breeze. I love this little guy! So much easier to use than my husband's giant shop vac!
Good price. Fast delivery, but directions for installing are very vague, suppose to fit my tractor but took better than 2 hrs to get it installed
It's ok, but I find the results after using to slice cheese/butter were not as I had hoped
Hi customer,
We are sincerely sorry to hear this about your item.
We have created a customer support ticket 409007375467520 for you to follow regarding your issue. Our customer support will contact you within 24 hours. Please check your email later and reply to us through this ticket to resolve your issue.
We will do our best to help you. Thank you for your cooperation.
Best regards,
Vevor
I ordered a scale and it came damaged and dead on arrival. Vevor would not let me return the product and instead told me to find a shop myself to repair it for $17 credit, which is ridiculous. I am now disputing the charge with my credit card company. Their own return policy states that "Reasons Supporting Free Return" are "DOA(Dead on arrival)" and "Quality issues", yet Vevor support doesn't want to follow it's own policy.
Update from Vevor: We have successfully requested a full refund for you as the solution in accordance with our commitment.
Dear customer,
We value your satisfaction and want to ensure a smooth resolution for you. Thank you for bringing this matter to our attention and we would like the opportunity to address your concerns and regain your trust.
We have created a customer support ticket 408826769785856 for you to follow regarding your issue. Our customer support will contact you within 24 hours. Please check your email later and reply to us through this ticket to resolve your issue.
If you have any further issues, please feel free to contact us.
Best Wishes,
Vevor
Just purchased and received this power-washer. Put it all together. Started adding fluids and then gas started leaking just as fast is you put it in. Explain that to the customer service person and they said we need pictures and videos of it doing this to help you.
Update from Vevor: We have successfully requested a full refund for you as the solution in accordance with our commitment.
Dear customer,
We deeply apologize for any inconvenience caused. We value your satisfaction and want to ensure a smooth resolution for you. Thank you for bringing this matter to our attention and we would like the opportunity to address your concerns and regain your trust.
We have assigned a service specialist to address your issue and we will send you the message with effective solution or further details within 24 hours via livechat. Please check your inbox. Our team will be sure to help you sort it out!
If you have any further issues, please feel free to contact us.
Best Wishes,
Vevor
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi customer,
We are sincerely sorry to hear this about your item.
We have created a customer support ticket 408913574052865 for you to follow regarding your issue. Our customer support will contact you within 24 hours. Please check your email later and reply to us through this ticket to resolve your issue.
We will do our best to help you. Thank you for your cooperation.
Best regards,
Vevor