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From the business
VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.
Vevor Reviews Summary
The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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This is lightweight, perfect for me to carry. It came with wheels, but I couldn't figure out how to make them secure. But, it's so light, carrying it from job to job is not an issue. It's powerful suction makes cleaning a breeze. I love this little guy! So much easier to use than my husband's giant shop vac!
Good price. Fast delivery, but directions for installing are very vague, suppose to fit my tractor but took better than 2 hrs to get it installed
It's ok, but I find the results after using to slice cheese/butter were not as I had hoped
I ordered a scale and it came damaged and dead on arrival. Vevor would not let me return the product and instead told me to find a shop myself to repair it for $17 credit, which is ridiculous. I am now disputing the charge with my credit card company. Their own return policy states that "Reasons Supporting Free Return" are "DOA(Dead on arrival)" and "Quality issues", yet Vevor support doesn't want to follow it's own policy.
Update from Vevor: We have successfully requested a full refund for you as the solution in accordance with our commitment.
Dear customer,
We value your satisfaction and want to ensure a smooth resolution for you. Thank you for bringing this matter to our attention and we would like the opportunity to address your concerns and regain your trust.
We have created a customer support ticket 408826769785856 for you to follow regarding your issue. Our customer support will contact you within 24 hours. Please check your email later and reply to us through this ticket to resolve your issue.
If you have any further issues, please feel free to contact us.
Best Wishes,
Vevor
Just purchased and received this power-washer. Put it all together. Started adding fluids and then gas started leaking just as fast is you put it in. Explain that to the customer service person and they said we need pictures and videos of it doing this to help you.
Update from Vevor: We have successfully requested a full refund for you as the solution in accordance with our commitment.
Dear customer,
We deeply apologize for any inconvenience caused. We value your satisfaction and want to ensure a smooth resolution for you. Thank you for bringing this matter to our attention and we would like the opportunity to address your concerns and regain your trust.
We have assigned a service specialist to address your issue and we will send you the message with effective solution or further details within 24 hours via livechat. Please check your inbox. Our team will be sure to help you sort it out!
If you have any further issues, please feel free to contact us.
Best Wishes,
Vevor
Quality is good and I like the ballast box. The only issue I have is that the packaging is thin and the handle on one side had the paint worn off due to the thin cardboard was worn through. Not the best but a little paint and good to go. Not like it isn't going to have a lot of scrapes and scratches. It's for a tractor.
Same highly rated tool set as found in "Big box" stores. Easily ordered direct at 20% savings, same warranty. I would have needed to use ship-to- store option which would have delayed delivery by almost a week.
Good service and prompt delivery! I would recommend this company!
Seem like front brushes made noise and don,t spin sometimes
I have been wanting this item for a long time. Vevor had a great price and the size I needed for my dogs. Delivery was super fast. Definitely recommended using Vevor for your ordering options.
Helps me a lot with my projects, I am a carpenter and with this accessory I am done faster
The product was as described and showed up early. 1st. Time buying from Vevor. I will be doing again.
After placing an order with Vevor, The product was shipped immediately and arrived at the expected date.
Hi DARRYL,
Thank you for taking time to leave your review.
Your review is satisfactory for our delivery service. However, your review star rating is 1 star. Did you click on the wrong rating? Could you please check again?
If you have any further issues, please feel free to contact us.
Best Wishes,
Vevor
Have purchased several different items from Vevor over the few years, from traffic cones to irrigation materials for home garden. Not disappointed at all!
I'm fairly new to Vevor, but they seem to be a great company to deal with...been very happy with them and will continue with them until I have a reason to stop
Scratches all over table top, seems to be a table from a shower room or used.
Hi customer,
We are sincerely sorry to hear this about your item.
We have created a customer support ticket 408368266755072 for you to follow regarding your issue. Our customer support will contact you within 24 hours. Please check your email later and reply to us through this ticket to resolve your issue.
We will do our best to help you. Thank you for your cooperation.
Best regards,
Vevor
The bead seater was on my porch in 2 days, simple 2 minute assembly. Used it the day i got and am very impressed with its function and the superior quality of the tool
FedEx leaves package by the road and it got stolen. They don't deliver to the house.
Hi customer,
We are sincerely sorry to hear this.
Our customer service channels are email and chat, both available at: https://www.vevor.com/pages/contact-us.
We have created a customer support ticket 408367958017024 for you to follow regarding your issue. Our customer support will contact you within 24 hours. Please check your email later and reply to us through this ticket to resolve your issue.
We will do our best to help you. Thank you for your cooperation.
Best regards,
Vevor
I purchased an air hose and a water hose reel. They seem to be well constructed and work as they should great price for the product.
Fast delivery and great prices plus free shipping, what could be better
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi customer,
We are sincerely sorry to hear this about your item.
We have created a customer support ticket 409007375467520 for you to follow regarding your issue. Our customer support will contact you within 24 hours. Please check your email later and reply to us through this ticket to resolve your issue.
We will do our best to help you. Thank you for your cooperation.
Best regards,
Vevor