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Vevor

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.


vevor.com
Rancho Cucamonga, CA, United States
+282
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Vevor Reviews Summary

The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Great value
March 18, 2025

The garden trailer is an excellent purchase. Well built, very easy assembly.

Date of experience: March 8, 2025
Ohio
2 reviews
0 helpful votes
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While I have had no interaction or need with customer service to elaborate on that, can tell the value for the price is definitely there.

Date of experience: March 8, 2025
Texas
1 review
0 helpful votes
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Love it
March 17, 2025

I was satisfied with the product and delivery and I was satisfied with the person who delivered the package I would recommend this to my friends and my family thank you

Date of experience: March 7, 2025
New York
1 review
0 helpful votes
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My shopping experience with Vevor
March 17, 2025

My experience shopping Vevor has always been a pleasure. So far I've placed 3 orders. All items have come within 3 days, free shipping no matter what price I paid for items and all items have been exceptionally good quality. I will definitely order from Vevor again.

Date of experience: March 7, 2025
New York
1 review
0 helpful votes
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Wuality
March 17, 2025

Most of what I purchased was good quality but not the best it's like buying at harbor freight

Date of experience: March 7, 2025
Vevor .. — Vevor Rep
over a year old

Hi customer,

We are sincerely sorry to hear this about your item.

We have created a customer support ticket 409464724933632 for you to follow regarding your issue. Our customer support will contact you within 24 hours. Please check your email later and reply to us through this ticket to resolve your issue.

We will do our best to help you. Thank you for your cooperation.

Best regards,
Vevor

Texas
1 review
0 helpful votes
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It seems to function fine.
March 17, 2025

So far the items purchased have worked ok. VEVOR is a bit slow getting the items shipped, but I guess that's average too. I get tired of the flooding of spam emails.

Date of experience: March 7, 2025
Vevor .. — Vevor Rep
over a year old

Dear Customer,

Thank you for your review. We are sorry for any inconvenience caused.

The product you ordered is currently out of stock due to high demand. The product should be back in stock on March 16. We estimate that it may be possible to ship the product before March 16.

We have assigned a service specialist to address your issue and we will send you an email with effective solution or further details within 24 hours. Please check your inbox. Our team will be sure to help you sort it out!

If you have any further issues, please feel free to contact us.

Best Wishes,
Vevor

New York
1 review
0 helpful votes
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Good value
March 17, 2025

Product as described, quick delivery, tools to assemble not adequate, as shelf brackets were too tight when trying to fit into posts. Had to use my own hammer along with the dinky hammer they supplied. Overall works well and a good price.

Date of experience: March 7, 2025
Michigan
1 review
0 helpful votes
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Fast Service!
March 17, 2025

It was easy to order! Delivered the next day! Easy to assemble!

Date of experience: March 7, 2025
Virginia
1 review
0 helpful votes
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Overall pleased.
March 17, 2025

The ATV Cart was very easy to assemble. No struggles lining up the bolts with corresponding holes. Great cart for a good price.

Date of experience: March 6, 2025
New York
2 reviews
0 helpful votes
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Bought it online and received it two days later. That was nice. Hooked it up with no problems to two 12 volt 114 amp hour EverStart batteries. It works good on grid power now and the screen shows everything is being monitored ok. 13.5v input - 122v output, battery level full bars, 23 Celsius and a big smiling sun face! I'm a happy camper. Would highly recommend this unit for a sump pump back-up unit. The price was also the best on this site.

Date of experience: March 6, 2025
New Jersey
1 review
0 helpful votes
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Very fast delivery
March 16, 2025

Great product great price …ordered many times very happy customer

Date of experience: March 6, 2025
Texas
1 review
0 helpful votes
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Chinese products with good quality
March 16, 2025

I've ordered 3 items. A diesel heater, garden hose reel and a 5 gallon Jerry Can. Exceptional quality and fast shipping. Can't beat the experience.

Date of experience: March 5, 2025
Ohio
1 review
0 helpful votes
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Tools
March 16, 2025

I have bought 3 items so far and very satisfied with them. Good quality tools.

Date of experience: March 6, 2025
Virginia
1 review
0 helpful votes
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Value
March 16, 2025

Everything i have bought has worked as it should and delivered quickly.

Vevor attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 6, 2025
Vevor .. — Vevor Rep
over a year old

Hi Joseph,

Thank you for taking time to leave your review.

Your review is satisfactory for our delivery service and our item. However, your review star rating is 3 star. Did you click on the wrong rating? Could you please check again?

If you have any further issues, please feel free to contact us.

Best Wishes,
Vevor

New York
1 review
0 helpful votes
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Diesel fuel pump
March 16, 2025

The shipping is very fast and the product is packaging well. Very pleased with the quality of this product

Date of experience: March 6, 2025
Texas
1 review
0 helpful votes
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Viva Vevor
March 16, 2025

Their stuff is top-notch, for I am just a DIY'er and homeowner. I have many tools. Vevor rules as far as I am concerned. I will always check vevor.com before making any tool purchase because they offer me the tools I need for a price that is more than fair. Thanks Vevor. Keep up the good work.

Date of experience: March 6, 2025
California
1 review
0 helpful votes
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Excellent experience but
March 16, 2025

Everything except return policy is excellent. With on-line shopping, there are some case that the product is somewhat different from what I expected. So I wish Vevor accepts exchange with these reason.
In my case, I ordered 8 seats sport bench, but after I received it, I regret that I didn't order 6 seats as 8 seats are bulkier that I thought. Otherwise, I tend to shop at local store as much as possible as I can see the product before buying.

Date of experience: March 5, 2025
California
1 review
0 helpful votes
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I have bought many things and have been satisfied with the quality of all of my purchases

Date of experience: March 5, 2025
Connecticut
1 review
0 helpful votes
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Refund refusal
March 15, 2025

Their equipment is garbage and they refuse to issue a refund. They continue to give excuses and everything they say is an additional 1-3 days. Their no phone number to call. Only a chat that responds hours later. Avoid this company at all costs.

Date of experience: February 26, 2025
Vevor .. — Vevor Rep
over a year old

Update from Vevor: We have successfully requested a full refund for you as the solution in accordance with our commitment.

Dear customer,

We deeply apologize for any inconvenience caused. We value your satisfaction and want to ensure a smooth resolution for you. Thank you for bringing this matter to our attention and we would like the opportunity to address your concerns and regain your trust.

We have assigned a service specialist to address your issue and we will send you an email with effective solution or further details within 24 hours. Please check your inbox. Our team will be sure to help you sort it out!

If you have any further issues, please feel free to contact us.

Best Wishes,
Vevor

New Hampshire
1 review
0 helpful votes
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Vevor Hydraulic Lift
March 15, 2025

Excellent purchasing experience on the Vevor wesite! Fast shipping! Product is excellent. Filled my needs to perfection.

Date of experience: March 5, 2025