VevorReviews 3,058

SCAM COMPANY!
They take your money, refuse to send out item, phone numbers don't work, don't reply to emails.
Stay away and purchase from a legit company

Ordered 6 December, was charged twice what was advertised. Sent numerous emails following incident, refused to refund the difference. Alleged that item has been sent.
6/12,7/12,10/12, and several other times during december- Have attempted to call the number listed.
Several emails sent during January attempting to obtain confirmation of item being posted have been ignored. Refusing to provide tracking number.

I have been left hundreds of dollars out of pocket. This has now been esculated to the Australian consumer commission, department of fair trading, and chargeback via the back.

The only way this company will respond to anything is via leaving reviews - hopefully trustpilot leaves it up for others to see what sort of scam company vevor is!

Date of experience: 02 December 2022

Their tools seem to be pretty good. The problem with them is their prices fluctuate. I had an item in my cart, and I did not buy it for a couple of days. When I went back to my cart, the price had gone up by 10.00. I called CS, but they indicated they would not give me the item at the lower price. So because of the attitude of the CS representative they lost a sale.I am a registered member of Vevor.

I bought a gate opener and needed extra fobs to get in and out of the gate. I ordered 3 more fobs from vevor, they came and would not program. I contacted vevor and requested a return label and was told they would give me 20 dollars back out of 57. I told them i would buy the right ones, they came back and said they don't sell them?. The chinese are selling junk to America. Filling our garbagedumps with wonders that only work once. Chinese products are junk. Bann chinesr $#*!.

I received a vevor water distiller as a birthday gift. I opened the box, took out the assembly instructions and started reading how to assemble and use the machine. Right away I became very irritated with the instructions because it seemed like an illiterate person wrote them. I could not believe how stupid the person that wrote these instructions sounded. I couldn't believe that a company would allow these instructions to be included with this machine! It's obvious that the person writing the instructions was foreign and has very little knowledge of the English language. The instructions need to be rewritten by someone that is fluent in the English language. It is so unbelievable. If it wasn't that this was a gift, I would have returned the machine. What a joke!

I bought a 5-compartment food warmer for the newest Coffe shop.
Looking to save a little money I consider this brand.
It arrived without problems but the nightmare started when I went to use it for the second time.
All the inside corners of the of the warmer where the water goes that was supposed to be stainless steel,got rust and started liking water.
When I looked at it I couldn't believe it.
It was built internally with the cheapest material that can exist.
This has caused me serious problems that day, because was a catering order and was water all over the place.

The saddest part of the story is that the seller has been saying for more than 5 months that he is trying to contact the manufacturer.
More than 5 months.
What he sends me are messages with a lot of talk but nothing to resolve this unpleasant situation.
He is a liar and faker.
I give you some advice. Stay away from this seller, he no longer has a word and only sells but does not resolve and even more completely stay away from that brand and spend a little more on a better quality one as I am going to do.

Image0.jpegimage1.jpeg

SCAM COMPANY!
Phone number doesn't work, no ABN, no legit Australian details,
After ordering, they claim to have sent out the order, yet refuse to send tracking or any confirmation. Orders never arrive. They keep your card details and drain bank accounts, along with doubling the amount during the initial transaction. No customer service, or reply when attempting to recoup money, so you will lose thousands of dollars

This is a scam company, have courier's take images of good on your doorstep that they do not deliver. Have you chase the delivery company that there is no number for just an email that you get no response out of. Avoid this scam company at all costs

I purchased 2 Cold Spark Machines from vevor.com. When received the package only 1 Machine is working. I immediately reach out and I can't get anyone on the phone. They only do LIVE Chat. I get someone via Live Chat and he tells me to upload a video of the issue. I finally get the video uploaded and he tells me I have to wait for someone from "That Department" to get back to me and let me know what my options are. After 3 days, he finally gets back and tells me they don't want to exchange it, instead they want to send me the parts to try and repair it myself. I paid for a brand new device, that was DOA, and they are telling me I have to repair it. They said they will send a new power cord. I got another email saying they're going to send me a new transformer. Keep in mind the website says they have a 30 Day Return & Exchange policy it had been less than 30 days from my order. Not to mention they say they have a 12 Month Warranty on the equipment. Yet they are refusing to send me a new machine and also won't offer me a refund. THIS COMPANY SUCKS. Do not buy anything from them.

I like it because I don't have to pump up just turned the switch on and off working perfectly and no muscles hurts for pump up or down

I purchased a vevor spot welder which stopped functioning about 2 months after purchase through ebay (TECHSTYLEGROUP). I've been trying for 4 months straight to get a refund or replacement and just keep getting generic non answer responses, do not deal with this company! I have more emails and communication, but just wanted to show the sort of communication you can expect.

I just got their stair climbing hand truck. What can I say, it's badly designed, missing parts and damaged and will rust easy and fast. My plans are to redesign this made in China joke and plan on real replacement wheels On their under reasons not to return site it says damaged is not a reason among other valid reasons to return. So I'll keep it and kick them in the groin with this review. Buyer beware.

We had an issue with a faulty more motor on a wash station and the user experience has been horrible. We called the customer service line, and they were nice but they referred us to Vever's e-mail and then it went to complete negotiations constantly on the warranty of the product. First, they wanted to send us a new motor and then stated that it was too expensive to send from their manufacturer in China. Then they kept negotiating on a dollar amount for us to fix it which nobody would fix and just keep the broken station that we did not want. Continuous emails back and forth for 3 weeks, we finally settled on a credit and now we can't even get our PayPal processed. They asked for our PayPal vs. just crediting back our Credit Card for the partial refund, which we asked for a full refund, but we gave up.

So if BUY a product that you might have to use the warranty on be very cautious on what you purchase.

Unfortunately, they're complete nightmare to work with on Customer Service via email *******@vevor.com.

Call center has been fine, very nice….

Bought diesel heater from vevor got it it was defective did not work at all called. Vevor they had every excuse they could find to not refund or return item. Called ebay told them what vevor was doing ebay took care of it made them refund and return item. Thanks ebay do not buy from vevor they r scamm artist. Buyer beware of vevor

The motor vibrates and growls. They won't recognize the waranty because I didn't buy from one of there vendors.

I purchased a pond vacuum and a pond netting cover. Both are durable and easy to assemble fast delivery and with every dollar

This company does not stand behind there product they give u the rn around I've sent one video and now they are asking for another we are not you'll technic support thats your job u didn't have a problem taking my money

This HORRIBLE scam scam company took my money I ordered a water distiller

Never got the product but of course got the credit card charge

The company said upon many many complaints that they would ONLY give me a refund if I promise not to leave any bad reviews for this company. ( They have zero phone customer service)

Anyone's welcome to contact me and I'll gladly share their correspondience and bullying just to get my money back for a product I NEVER RECEIVED

I would STAY AWAY FROM THIS SCAMMING UNETHICAL COMPANY IF YOU VALUE YOUR MONEY

Took a week to get an answer how about the type of oil that goes in their products. Their customer service is absolutely terrible if you could call it customer service. Products are decent but no support and the stuff is made in China. I thought it was a Canadian company. If buy something don't expect any support from the company at all especially warranty.

Ordered a 30x18 table from website them gets a confirmation email say 48x14 table. Call customer service next morning. They say I will receive what I ordered not what's on confirmation email. Product came was a 48x14 call customer service again, I was ask wait for email. Next day email say they want to refund me 30 dollars to keep item. I told them item is useless to me, I only can fit a 30x18 in the spot. After few email back and forth. Now they say eighter take 20 or send back to them at my own cost and if there is no shipping damage. WTF?

I purchased the RV awning fabric and after installing it we found it was NOT the correct size. It should have been 19ft 2in., per their website's description (see attached link). Called the listed number for customer services. Customer service is a separate call center. I then had to submit pictures (tape measure included in the pictures & the bar codes from their shipping box. I ask for a complete refund. They offered me less than half of what I paid for it. Crap company! https://www.vevor.com/rv-awnings-c_*******/vevor-20ft-rv-camper-awning-replacement-fabric-pvc-vinyl-material-block-uv-rain-p_*******669