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From the business
VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.
Vevor Reviews Summary
The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I ordered a inverter. Missed the remote control and other small parts in listing webpage. I contacted seller, first time, seller don't check the listing page; and ask me take photo from manual show the parts listing, after two weeks, response "this item don't have these parts". Waste both time. If in Amazon, just one chat.
I checked reviews on internet. I find lots same case like me. Don't buy from this website.
By the way, the qualify of inverter is bad. I only run a 15w device. The display show 60w. I run 120w devices, it shows around 300w. I don't know the 5000w inverter, the real wattles
Update after a few days:
I request to free return. First person ask me wait 24hrs, after 24hrs, the second person ask to wait a few hrs.; after a few hrs., the reply jump to check missing parts; the third person ask to wait 24hrs, then no response.
Should've read reviews before I foolishly ordered anything from Vevor. Ordered a piece of equipment advertising I'd have it in 3 days. We're on Day 16 without it and I've been told I need to be patient twice as if I'm being unreasonable expecting someone to uphold their end of a deal. Some of us have deadlines to meet and count on accurate shipping dates. They sure as hell do not. I wouldn't urinate on this company to put out a fire
Hello Marty,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Don't worry, your ticket was closed because the system automatically recognized that you did not update any information.
This does not mean your service is over. You can turn it on again at any time.
You can contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.
Best regards,
Vevor Team
Vevor is a great place to buy tools and much more, I just got two sets of 6 ton jack stands from them they went that extra mile to package them up good and they are very beefy well made and strong I highly recommend them to anyone looking for a good deal at a great price
Don't use this company, they seem to have no interest in fulfilling orders. Apparently, my order is still with the courier whom also have a terrible customer rating!
Vevor claim that there is nothing they can do, not even contact the courier?
They did wish me a happy life though!
Hello $#*! T,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Don't worry, your ticket was closed because the system automatically recognized that you did not update any information.
This does not mean your service is over. You can turn it on again at any time.
You can contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.
Best regards,
Vevor Team
I ordered and received a wood lathe and needed a chuck to go with it. I ordered the chuck that the company said goes with it. When I tried installing the chuck on the lathe, it was obviously not the correct part for my lathe. I contacted Vevor customer support and was told to accept a 30% discount and sell it myself! No free return allowed... This company sucks!
Hello Paul,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Don't worry, your ticket was closed because the system automatically recognized that you did not update any information.
This does not mean your service is over. You can turn it on again at any time.
You can contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.
Best regards,
Vevor Team
I was shipped a water pump that didn't pump water nearly close to the advertised rate and for which I had to manually spin the cooling fan (attached to the pump drive) to get the pump to start. After sending video and photos, they told me to take it somewhere for repair, get a quote, and contact them to approve the quote before leaving the pump for repair. I told them that was absurd and no one would repair it for less than $100 (it cost $145). Then they offered me $45 to keep it. I said I don't want a broken pump in my shed and that I wanted to return it. Next they offered me $85 and said I should take it because returns can be lost in the mail! I'm still waiting for a shipping label or refund 2+ weeks after contacting them. Don't bother!
After posting my story on 3 sites, I have now been refunded the full amount. I wish it was handled properly in the first place, but glad to have my money back.
Hello Rob,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Don't worry, your ticket was closed because the system automatically recognized that you did not update any information.
This does not mean your service is over. You can turn it on again at any time.
You can contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.
Best regards,
Vevor Team
They don't say that if there is nothing wrong with it and you are sending it back because it wont fit where you wanted it you'll have to pay shipping and my awning was 68.99, the shipping back is 39.00.
Hello Troy,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Don't worry, your ticket was closed because the system automatically recognized that you did not update any information.
This does not mean your service is over. You can turn it on again at any time.
You can contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.
Best regards,
Vevor Team
Purchased a 500 watt windmill that can not possibly do more than 360 watts. They keep lying about its ability. Answers are the opposite from the Q&A on their website. Offered to refund about 25% of the value. I will never buy from them again.
Hello Chad,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Don't worry, your ticket was closed because the system automatically recognized that you did not update any information.
This does not mean your service is over. You can turn it on again at any time.
You can contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.
Best regards,
Vevor Team
I have ordered a few things from vevor, great quality, quick turnaround times. I will be ordering more, as I off road and, I am a body tech. So having this company to order from us awesome. Thank you so much.
Anything you purchase from vevor is a service or repair nightmare. There is no replacement parts available period. So if you buy something here and it fails you'll end up having to get rid of it because parts are impossible to get.do not buy here unless your prepared to tose it when it needs a part
Hello Brian,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Don't worry, your ticket was closed because the system automatically recognized that you did not update any information.
This does not mean your service is over. You can turn it on again at any time.
You can contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.
Best regards,
Vevor Team
I purchased a new top for my carport canopy. Advertised size was 10x20 my framework is 19'8" long. The replacement top is 8" too short in length and 8" short in width as well. I got the runaround from VEVOR customer service wanting me to send pictures to a non-existent web address. Customer service department is automated and provides the same review responses to all negative feedback. After 2 weeks of BS and automated messages they have offered me $14. I have declined the offer and informed them of a resolution that would make me happy. Now they don't respond. If you have to have something a SPECIFIC SIZE don't order it from VEVOR. If there is any problem they are not willing to help you. I believe everyone should know this.
Hello Richard,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Don't worry, your ticket was closed because the system automatically recognized that you did not update any information.
This does not mean your service is over. You can turn it on again at any time.
You can contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.
Best regards,
Vevor Team
I bought 2 item same time, It is so poor quality. Made in China. All the good reviews I don't know how they got it, it didn't show when I leave 1 star review.
I tried contact them to return with 30days. They told me wait technical department reply 1 to 3 business.
I will never buy anything from them.
Hello Niki,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.
Best regards,
Vevor Team
I ordered a natural gas grill griddle from vevor. They sent me a propane grill griddle. And they have been giving me the run around in emails. And wont swnd me the one i ordered... I hope they enjoyed the money they got from Me because they will never get another dime from me... I strongly recommend not to buy from this company they are crooks!
Hello Jon,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.
Best regards,
Vevor Team
Vevor is a scam. Do not buy anything from this website. They sell broken and non-functional products and do not accept returns. Upon placing an order, their online store generates duplicate orders and charges double the amount, which they refuse to refund.
Hello iira,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.
Best regards,
Vevor Team
I have a vacuum chamber and the vacuum pump stopped working. It is less than a year old but they would not honor the warranty. Horrible customer service and inferior product.
Hello Corey,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.
Best regards,
Vevor Team
The product was a cooler for a laser cutter, it arrived dead, with water in the tank, so it had already been used. I am just getting fobbed off by support, no solution! Wasted my money!
Hello Mark,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.com/pages/contact-us?
Our customer service will reply you within 24 hours by email.
Thank you for your understanding.
Best regards,
Vevor Team
Chuck head came off and no way to fix, cable over heats and melts. Started smoking. Tried several times to contact customer support.
Hello Mike,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.com/pages/contact-us?
Our customer service will reply you within 24 hours by email.
Thank you for your understanding.
Best regards,
Vevor Team
I recently bought a 10 X 10 gazebo from Vevor. $133 in total. Easy installation but the quality is junk. The first rain we got and a pole bent. Second rain another pole and one of the tie down anchors came detached from the swing itself. Reached out to customer support and still no reply.
Hello Micheal,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.com/pages/contact-us?
Our customer service will reply you within 24 hours by email.
Thank you for your understanding.
Best regards,
Vevor Team
They say one year warranty but they don't have a warranty department to deal with it they tell you to get it fix and but they don't have a way to pay for it they keep on saying that they are dealing with it and will get a email about it and still waiting for them now the say they don't know how deal with it this is going on seven months and they still don't know wow to deal with it they should not be able to sell something and not have a way to deal with warranty
Hello Brian,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.com/pages/contact-us?
Our customer service will reply you within 24 hours by email.
Thank you for your understanding.
Best regards,
Vevor Team
Vevor 12X20 Carport
Wasn't bad to put up and looked OK it took less then 2 months to be worthless as a cover... The top ripped in the center front and back...The sides all have bad stitching and have started to pull apart, grommets ripping from the cheap plastic material. I had to go to Harbor freight and buy tarps to cover the top so my boat stays dry. Long story short this carport is a worthless pile of junk that cost me 370.00...This carport was bought to replace my 5 year old Harbor freight carport that was starting to fall apart I should have just bought another one.
Hello Chuck,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.com/pages/contact-us?
Our customer service will reply you within 24 hours by email.
Thank you for your understanding.
Best regards,
Vevor Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello customer,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Don't worry, your ticket was closed because the system automatically recognized that you did not update any information.
This does not mean your service is over. You can turn it on again at any time.
You can contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.
Best regards,
Vevor Team