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Vevor

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.


vevor.com
Rancho Cucamonga, CA, United States
+282
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Vevor Reviews Summary

The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
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Quick
August 17, 2025

Fast delivery, nice product I buy and use a lot of there stuff for the work I do

Date of experience: August 7, 2025
Florida
1 review
0 helpful votes
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Vevor charger
August 16, 2025

First time trying your product. So far happy with purchase.

Date of experience: August 6, 2025
Georgia
1 review
0 helpful votes
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Floor jacks
August 15, 2025

Fast shipping and just what I needed. Will definitely buy from again.

Date of experience: August 5, 2025
Wisconsin
1 review
0 helpful votes
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So smooth
August 1, 2025

They work great and are so smooth. Love it! Shipping was very quick and slick.

Date of experience: July 22, 2025
New York
2 reviews
6 helpful votes
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I am opening a restaurant, and I ordered a locked metal storage cabinet from Vevor. I am planning to use it to store liquor and other supplies. The cabinet came in a couple of days but it is missing a part. The cabinet cannot be assembled without the missing part which helps to support and hold the cabinet together. The part is labeled "G" in section 4 of their assembly instructions. The part has no possible use except as part of their cabinet. I have emailed them and messaged them several times. First, they asked me to send me my order number and photos of the parts I did receive. I complied with their request. Next, they told me the missing part might be attached to a different part, but I checked carefully and it is not. Now they tell me they are "investigating" Actually, they are just giving me a run-a-round. I paid more than $100 for this cabinet but it cannot be assembled. The cabinet is useless without the missing part. I am spending valuable time emailing and messaging back and forth. The missing part is labeled part "G" in their assembly instructions. They are making something simple into something difficult and frustrating. Just send me the missing part.

Date of experience: July 16, 2025
Vevor .. — Vevor Rep
8 months ago

Dear customer,
I am sorry for your unpleasant experience.

We have already created a ticket for you and assigned you a colleague to follow your case.

Thank you for your patience.

Best regards,
Vevor

Illinois
1 review
0 helpful votes
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Air Jack 5 ton
July 28, 2025

Was looking for something to Jack and level parts of my home! Saw advertisement on FB! Looked compact and easy use for multiple things! Ordered! Came quickly and was exactly what I wanted

Date of experience: July 18, 2025
Louisiana
1 review
0 helpful votes
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Vevor 16 Gal fuel caddy
July 28, 2025

Ordered this caddy to move smaller amounts of fuel to my boat at a marina that doesn't sell fuel. It took a little bit longer than i expected but it was worth the wait It is easy to assemble but for the pump Party I solved this by duck taping pump temporarily to the tank to put the plate and screws in.

Date of experience: July 17, 2025
Florida
1 review
0 helpful votes
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It was a great experience
July 25, 2025

Good, good, good, good, good, good, good, good, good, good, good

Date of experience: July 15, 2025
Minnesota
1 review
0 helpful votes
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Great value
July 24, 2025

Ordered a vibrating plate compactor that was lost by ups then found and was damaged. Refund process was godd it just took weeks to settle and i really needed that tool for a project so i had to rent one that ended up costing more.
I've purchased other items that have been good quality just a little slow to ship.

Date of experience: July 13, 2025
Missouri
1 review
0 helpful votes
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Horrible customer service
July 21, 2025

I ordered two items. They arrived late and one was completely destroyed (damaged in shipping) I sent pictures before and after I opened the box. All I was wanting is for a new to be sent, not a refund. I am still waiting on a resolution.

Date of experience: July 11, 2025
Vevor .. — Vevor Rep
9 months ago

Dear customer,
We received your review on trustpilot.

We're very sorry to hear about the unpleasant experience you've had with us so far.

I am Now creating a follow-up ticket for you.

Our related colleague will get back to you as soon as possible.

Please free to contact us again if you have any questions.

Best regards,

Vevor Team

Illinois
1 review
0 helpful votes
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Curb ramps
July 21, 2025

Shopping for them and purchasing was a breeze shipping was fast and better than expected I will be buying more from be or in the future.

Date of experience: July 11, 2025
Texas
1 review
0 helpful votes
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Quick shipping, great product
July 19, 2025

With a couple of rare exceptions, every item has been above expectation quality wise. Pricing is competitive if not more so. Customer service has taken care of me over the one issue that has arisen so far that required contact. Will be back for more and more.

Date of experience: July 9, 2025
New Jersey
2 reviews
0 helpful votes
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Well needed equipment/tools
July 18, 2025

Went good price and products. Shipping was pretty quick and ahead of delivery schedule

Date of experience: June 25, 2025
Georgia
1 review
0 helpful votes
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Good value with great service.
July 14, 2025

I bought some pallet forks. They were priced right, shipped fast, and appear to be heavy and well made. I'll put them to the test!

Date of experience: July 4, 2025
New York
1 review
0 helpful votes
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Awesome
July 14, 2025

My experience has been wonderful working with vector so far. Everything I have ordered has exceeded my expectations.

Date of experience: July 4, 2025
Texas
2 reviews
0 helpful votes
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Fadt shipping, accurate updates
July 14, 2025

Quick shipping, accurate tracking info. Issues handled promptly

Date of experience: July 4, 2025
Cyprus
1 review
0 helpful votes
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Good product
July 11, 2025

I was skeptical about this since the price is half what others ask, but this metal brake gets it done. I actually used it to bend 16guage on first time and it worked well. It's only rated for 20 gauge. The handles are a bit too short for that but I slipped a couple 1"pipes on to lengthen them and that made it easy to bend.

Date of experience: July 1, 2025
Maine
1 review
0 helpful votes
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Vevor spring compressor
July 11, 2025

As all ways easy shopping experience and very quick shipping

Date of experience: July 1, 2025
New York
1 review
0 helpful votes
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I received my package in great shape. It was packaged well, and the instructions were easy to follow. I think the prices are very resendable. Some of the quality is a little less than others but is a match for quality. Job well done.

Date of experience: July 1, 2025
South Carolina
1 review
0 helpful votes
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265 pound bike cart
July 9, 2025

Great cart, 5 minute assembly, well made and attached to my rear axle with ease(I did add an extension to the axle). Pulls great with my 1000 watt mid drive ebike.

Date of experience: June 29, 2025