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Vevor

4.3

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From the business

VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.


vevor.com
Rancho Cucamonga, CA, United States
+282
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Vevor Reviews Summary

The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Costa Rica
1 review
0 helpful votes
Follow Kyle W.
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Better quality
October 1, 2023

Way better quality than what's found in the hardware stores and a better price. Very durable and does not tear. So good had to buy more.

Date of experience: September 30, 2023
Vevor .. Vevor Rep
over a year old

Hello Kyle,

We're so glad to hear that.
We'll do our best to provide you better product and service.
Many thanks for your support!
If you have any question, you can contact us through our website.

All the best.
Vevor Team

Missouri
1 review
0 helpful votes
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Good product
October 1, 2023

Shipment was very fast,good product, very happy. Thanks. I'll recommend Vevor to my all family and friends.

Date of experience: September 30, 2023
Vevor .. Vevor Rep
over a year old

Hello Natasha,

We're so glad to hear that.
We'll do our best to provide you better product and service.
Many thanks for your support!
If you have any question, you can contact us through our website.

All the best.
Vevor Team

GB
1 review
0 helpful votes
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They offered no compensation for the pets that were brutally killed.

They refused to pay out any damages or take responsibility for the suffering and loss of life caused

Case number: *******

Date of experience: September 30, 2023
Vevor .. Vevor Rep
over a year old

Hello customer,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

Switzerland
1 review
0 helpful votes
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Helpful
September 30, 2023

Can't be any happier thanks, with this product along with the security and service. Will buy again later if needed.

Date of experience: September 29, 2023
Vevor .. Vevor Rep
over a year old

Hello Timothy,

We're so glad to hear that.
We'll do our best to provide you better product and service.
Many thanks for your support!
If you have any question, you can contact us through our website.

All the best.
Vevor Team

Denmark
1 review
0 helpful votes
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Helpful
September 29, 2023

The material of work table is thinner than I expected and came with a few dings but I believe this to be more so with the padding in packaging as opposed to carrier handling. Overall it is bid and sturdy once put together and serves its purpose which is to hold my 16 x 20 heat press.

Date of experience: September 28, 2023
Vevor .. Vevor Rep
over a year old

Hello Nancy,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

Italy
1 review
0 helpful votes
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Works well
September 29, 2023

Arrived quickly, well packaged, easy to assemble and works well. Very pleased with the purchase.

Date of experience: September 28, 2023
Vevor .. Vevor Rep
over a year old

Hello Luther,

We're so glad to hear that.
We'll do our best to provide you better product and service.
Many thanks for your support!
If you have any question, you can contact us through our website.

All the best.
Vevor Team

Tennessee
1 review
0 helpful votes
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I bought a cotton candy machine last year and I'm having trouble so I'm wanting to buy a replacement head and they don't sell parts to fix their machines so I'm going with another brand next time and going to check to see if they sell replacement parts

Date of experience: September 26, 2023
Vevor .. Vevor Rep
over a year old

Hello Belinda,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

Switzerland
1 review
0 helpful votes
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Good sales service
September 27, 2023

Instructions are barely non existent and a waste of time.But fortunately, their after sales service was prompt and answered my questions. That's good.

Date of experience: September 26, 2023
Vevor .. Vevor Rep
over a year old

Hello Johnny,

Thanks for your feedback.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

KR
1 review
0 helpful votes
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Good company
September 25, 2023

Very happy with my purchase.Perfect for pruning higher branches. Annual saving of c.£200 in tree surgeon fees.

Date of experience: September 25, 2023
Vevor .. Vevor Rep
over a year old

Hello Joel,

We're so glad to hear that.
We'll do our best to provide you better product and service.
Many thanks for your support!
If you have any question, you can contact us through our website.

All the best.
Vevor Team

California
1 review
0 helpful votes
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Timely delivery
September 25, 2023

Machinery mover received quickly. It looks the part very strong going to be used for moving 2 ton machines next week.

Date of experience: September 25, 2023
Vevor .. Vevor Rep
over a year old

Hello Keith,

We're so glad to hear that.
We'll do our best to provide you better product and service.
Many thanks for your support!
If you have any question, you can contact us through our website.

All the best.
Vevor Team

California
1 review
0 helpful votes
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I highly recommend them
September 24, 2023

The blower sounds not too quiet but the power is absolutely strong enough.The unique reason I buy the blower is for sucking the outside cold air inside the house at summer. I am satisfy for this price.But aware the air blows out is not directly parallel to the direction of the machine, in fact a bit spreading to perpendicular movement...

Date of experience: September 24, 2023
Vevor .. Vevor Rep
over a year old

Hello Rory,

We're regret to hear about that.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

Washington
1 review
0 helpful votes
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Junk with a bonus of idiots.
September 24, 2023

Bought one of their t shirt heat presses. It failed after one use. The platform I bought it from was useless. So I contacted the company trying to replace the controll unit. The AI the use or the morons who were answering couldn't get past who I bought it from. Vevor places their name on other people's products. It's harbor freight without the return or warranty and no after market support. Run away. Zero help.

Date of experience: September 24, 2023
Vevor .. Vevor Rep
over a year old

Hello Bobafett,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

Idaho
1 review
0 helpful votes
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Product didn't work, wouldn't accept return
September 23, 2023

I purchased one of their fruit wine presses to press apples, but I tried it on grapes first, and it didn't work for grapes. Got more juice squeezing by hand than from the press. Regarding apples, a Q&A on their website says they must be pureed first, and the meager, English as a second language instructions that came with the product state multiple times that fruit needs to be mashed before pressing. What's the point, then?

When I contacted the company two days after delivery, I got the complete runaround. They are bad actors, and you should stay far away.

Date of experience: September 23, 2023
Vevor .. Vevor Rep
over a year old

Hello DAVID,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

Washington
1 review
0 helpful votes
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Very pleased.
September 23, 2023

Their outdoor window cleaner is a well built, easy to use product. I cleaned 184 solar singles on my roof in 30 minutes.There is a brass adapter for the US that fits lots of irrigation threads and for five bucks I bought an hose adapter to fit. For three more dollars I added a shut-off value. Very pleased.

Date of experience: September 23, 2023
Vevor .. Vevor Rep
over a year old

Hello Allen,

We're so glad to hear that.
We'll do our best to provide you better product and service.
Many thanks for your support!
If you have any question, you can contact us through our website.

All the best.
Vevor Team

GB
1 review
0 helpful votes
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I bought the airless paint spray, asked a few simple questions that they could not answer.
5% discount with code not honoured!
Ordered a blue one as the hose was blue, was sent a red one with yellow hose!
I am hoping this machine does not go wrong, if the aftersales is as bad as the pre sales!?
All in all a shambles of a company!

Date of experience: September 23, 2023
Vevor .. Vevor Rep
over a year old

Hello Bryan,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

Nevada
3 reviews
1 helpful vote
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I bought an arbor press 5 days ago (9/17). Order page says it will be here 9/20. It still has not shipped (9/22). There is nobody taking phone calls. The chat support is worthless. Beware, not worth the low price for all the headaches.

Date of experience: September 22, 2023
Vevor .. Vevor Rep
over a year old

Hello Jeff,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

Illinois
1 review
2 helpful votes
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Horrible support
September 22, 2023

Bought a cutter plotter. Screen got cracked. They refuse to sell a new screen. Found one similar I think I can change lcd part out on for 6 bucks. A $700 dollar investment down for bad biz practice. Buy a US cutter. They have parts online. From now on no chinese crap

Date of experience: September 22, 2023
Vevor .. Vevor Rep
over a year old

Hello Jack,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

Malaysia
1 review
1 helpful vote
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It was a very easy fix.
September 22, 2023

Purchased a led sign.It seems a lot bigger than it actually is in the window, so don't be intimidated by the
The LED panels needed to be realigned but it was a very easy fix.
The software that you get you will have to play with for a little bit to get it down but once you do it's fairly straightforward.
The only issue that we experienced was the mounts.
The mounting hooks lock into a channel and if you make them too tight they will pop out of that channel.

Date of experience: September 21, 2023
Vevor .. Vevor Rep
over a year old

Hello Troy,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Can you contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.

Best regards,
Vevor Team

Ohio
1 review
0 helpful votes
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Product arrive missing items, when contacted, asked for proof of my signature, but I wasn't home when it was delivered, they said I signed, how?
Some deliveries have missing parts. Definitely Never will buy again. Products are of cheap quality anyways.

Date of experience: September 21, 2023
Vevor .. Vevor Rep
over a year old

Hello Misterq,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Can you contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.

Best regards,
Vevor Team

Washington
1 review
1 helpful vote
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Scam company
September 21, 2023

Offered 30 dollars back on a 135 dollar purchase that arrived vroken. The heater was intact but upon deep inspection it was used and when i removed the housing, used motor oil was inside the cover. Aluminum was oxidizing and crumbling apart. Vevor now claims the box was damaged yet the box is in perfect condition. The are basically asking for 100 dollar charity in exchange for literally nothing but a heafache. And lies

Date of experience: September 21, 2023
Vevor .. Vevor Rep
over a year old

Hello Nic,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Can you contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.

Best regards,
Vevor Team