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Vevor

4.3

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From the business

VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.


vevor.com
Rancho Cucamonga, CA, United States
+282
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Vevor Reviews Summary

The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Canada
1 review
9 helpful votes
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Unlike any other ecommerce company, they will do everything in their power to not give you a refund. They have a manipulative way to message the policy taking advantage of the fact everyone simply expects an ecommerce brand to honor returns.

They don't unless THEY DECIDE at their discretion they want to authorize.

And don't be fooled by the "restocking and return shipping" this isn't a standard 10 or 15%. It is literally the entire cost of the item.

Complete ecommerce scam policies

Date of experience: November 30, 2023
Vevor .. — Vevor Rep
over a year old

Hello Jeff,

Sorry for that you take an unpleasant shopping experience on our site.
Your satisfaction is important to us, and we want to ensure that we do everything possible to resolve the issue.
You can contact our customer service through https://www.vevor.com/pages/contact-us.
Our customer service team is always available to assist you.
Beg your pardon and understanding.

All the best,
Vevor Team

India
1 review
0 helpful votes
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Easy to assemble
November 29, 2023

Works great. Did many roasting,easy to assemble and easy to clean. Thanks for everything.

Date of experience: November 29, 2023
Vevor .. — Vevor Rep
over a year old

Hello Thomas,

Thanks for your review.
We're so glad to hear that.
We'll do our best to provide you better product and service.
Many thanks for your support!
If you have any question, you can contact us through our website.

All the best.
Vevor Team

South Carolina
2 reviews
0 helpful votes
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Error code out of the box for failed refrigeration on ice machine. I own a refrigeration business and it's not even worth me repairing. They avoid you at all extent. I will never buy again. Do youself a favor and heed the warning we all have experienced. Also be aware, they sell these in Home Depot stores.
Let me go ahead and post the AI response everyone gets before they do. They only do this so they look like they care.

Hello Criss,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Can you contact our support team through https://www.vevor.com/pages/contact-us with your order information?
Our customer service will reply you as soon as possible.
Thank you for your understanding.

Best regards,
Vevor Team

Date of experience: November 28, 2023
Vevor .. — Vevor Rep
over a year old

Hi Criss,

We're very sorry to hear about the unpleasant experience you've had with us so far.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Should you have any other concerns and need a real time assistance, you may contact us back through https://www.vevor.com/pages/contact-us.

Regards,
Customer Service Center
Vevor.com

Illinois
3 reviews
0 helpful votes
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No Customer Service
November 28, 2023

No cs. Have a problem, go to the page,fill it out, unable to click "submit" Round and round and round and round...
Go to a different page, I need to send pictures offff... the missing part...? Majorly cheap Chinese garbage. Go to Harbor Freight instead. At least they will back their sales.

Date of experience: November 28, 2023
Vevor .. — Vevor Rep
over a year old

Hello Robert,

Sorry for that you take an unpleasant shopping experience on our site.
Your satisfaction is important to us, and we want to ensure that we do everything possible to resolve the issue.
You can contact our customer service through https://www.vevor.com/pages/contact-us.
Our support team will provide you with solutions.
Beg your pardon and understanding.
Our customer service team is always available to assist you.

All the best,
Vevor Team

Pakistan
1 review
0 helpful votes
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It's a great welder especially for smaller jobs around the house. The price wasn't to bad for what it's worth. I use this little dude all around my house and it works amazingly.

Date of experience: November 27, 2023
KR
1 review
0 helpful votes
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Nice product
November 27, 2023

I like the dolly. It seems sturdy and maneuverable. Instructions for putting it together are horrible.

Date of experience: November 27, 2023
Vevor .. — Vevor Rep
over a year old

Hello Jason,

We're regret to hear about that.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

Poland
1 review
0 helpful votes
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Works fine
November 27, 2023

I'm ordered a longer filter just to be more confident.The disappointment is that website writes max 1,5 litres. Manual says 0.5 litres. After having contact with the shop I got the right model.I was compensated for the trouble. Nice good will from the shop.Works fine.

Date of experience: November 27, 2023
Vevor .. — Vevor Rep
over a year old

Hello Gene,

We're regret to hear about that.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

Pakistan
1 review
0 helpful votes
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Rubber threshold ramp is very sturdy, will not shift around when the wheelchair hits it, the most important thing is. I was able to cut it to size. I do recommend this ramp.

Date of experience: November 26, 2023
Pakistan
1 review
0 helpful votes
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Nice kit! Using it to hold down toys in my enclosed trailer. Cut two in half for part for the floor part for walls on the trailer the full ones on the floor to hold motorcycles, quad and a RZR. Well finished.

Date of experience: November 26, 2023
Pakistan
1 review
0 helpful votes
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Great product.
November 25, 2023

Great product. If your not that handy then get this installed by a good friend who knows their way around a power tool. The reason for this is security, but if you rely on gust the 2 screws provided it can easily be taken down.

Date of experience: November 25, 2023
France
1 review
0 helpful votes
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Really good
November 25, 2023

The tiles snapped together really good served as a walk are for our pool deck since the deck was hot from the sun.

Date of experience: November 25, 2023
Ohio
1 review
0 helpful votes
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Took forever to get a response of nothing of substance. I bought 2 compound tables. The 1st one was ok just needed beburred and cut my hands to shreads, the gibs where rust and bent. And the 2nd one has 2 massive casting defects on slide surface of the table dove tail; VEVOR response was on the casting defects was "According to our technical team, this damage does not affect use." When it is a place for metal shavings to get in and premature wear and the gibbs are just as rust and bent, the milling quality is subpar since there is a lip under the feed nuts.
Then when told i wanted to return it and get a refund they tried to talk me out of it.

Date of experience: November 24, 2023
Vevor .. — Vevor Rep
over a year old

Hello Doom,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

Germany
1 review
0 helpful votes
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My husband ordered a chicken coop door for me. So far I love it. We had it put up in 20 minutes, using only a drill and a level. It seems very sturdy, and was very easy to set up the timer.

Date of experience: November 24, 2023
Pakistan
1 review
0 helpful votes
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I bought a charger because I wanted one installed on the outside of the driveway. I love it. Install was easy but I liked the green light flashes when it is charging and solid when done. I can look at my camera's and see if the car is charged. The Ford charger was clunky so I am using the bag this one came in for the Ford charger and keep it as a spare.

Date of experience: November 24, 2023
Pakistan
1 review
0 helpful votes
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Just what my new storefront needed. No problems...

Date of experience: November 24, 2023
Costa Rica
1 review
0 helpful votes
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Normal measurement
November 24, 2023

One problem was the holes to mount the station were too far apart meaning they were out of range of what a normal measurement in which the studs in the wall would be, but that was such a easy fix. Other than that I love this product.

Date of experience: November 24, 2023
Vevor .. — Vevor Rep
over a year old

Hello Peter,

We're regret to hear about that.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

Bangladesh
1 review
0 helpful votes
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It works well.
November 24, 2023

It works well. Functions as described. However it is not the model that is in the picture. TWhat they send you is a generic brand.

Date of experience: November 24, 2023
Vevor .. — Vevor Rep
over a year old

Hello Dylan,

We're regret to hear about that.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

Bangladesh
1 review
0 helpful votes
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Strong device
November 24, 2023

Strong device, No problem taking up the boat.The wire relase do not always work, not sure what it can be.Except this the device work as expected.

Date of experience: November 23, 2023
Vevor .. — Vevor Rep
over a year old

Hello Vullnet Kola,

We're regret to hear about that.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

Pakistan
1 review
0 helpful votes
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I like the heating mantle. It's proper. No more oil baths or heat element sunk into sand for me! It's a solid performing unit. It's a little larger than I was expecting though.

Date of experience: November 22, 2023
Pakistan
1 review
0 helpful votes
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Very powerful heater.
November 22, 2023

Very powerful heater. Exhaust pipe gets also very hot, make sure to isolate well!

Date of experience: November 22, 2023