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Vevor

4.3

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From the business

VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.


vevor.com
Rancho Cucamonga, CA, United States
+282
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Vevor Reviews Summary

The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Jewelry engraving block tools is great, well made & for Jewlery hobbiest it's the Best in its size & versatility of uses!

Date of experience: December 8, 2023
Pakistan
1 review
0 helpful votes
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I had a 3'x3' piece of baldcypress as a table top. These legs were perfect. The way they flare at the bottom increases the stability and the self-tapping screws made installation very quick. I will order more.

Date of experience: December 7, 2023
Pakistan
1 review
0 helpful votes
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Great firepit. Already had connecting gas line, but it needs to come with it. Would make it easier to install. But the round ring is great.

Date of experience: December 7, 2023
Sweden
1 review
0 helpful votes
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The size works well
December 7, 2023

Good length on the straps and nice strong buckles. Overkill for my interior but the size works well.

Date of experience: December 7, 2023
Italy
1 review
0 helpful votes
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Simple to install
December 7, 2023

Sewing Machine works very well on my pfaff 145, plenty of power for thick leather and gives control for very slow speeds one stitch at a time.Simple to install makes the machine easy to use.

Date of experience: December 7, 2023
Canada
1 review
3 helpful votes
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Vevor is dishonest
December 7, 2023

Bought an ice cream machine from Vevor in May 2023. It did not work and after sending them multiple videos they finally agreed to refund the entire 1185.59. They claimed it could only be refunded through pay pal. They sent payment for only 185.59. We have gone back and forth with them with over 20 emails in which they state that they have passed the issue on to the relevant department. They have done nothing to refund the remaining 1000.00. They are dishonest.

Date of experience: December 6, 2023
Vevor .. — Vevor Rep
over a year old

Hello K S.,

Sorry for that you take an unpleasant shopping experience on our site.
Your satisfaction is important to us, and we want to ensure that we do everything possible to resolve the issue.
We would like to look further into this. Could you send us your order number or login email?
Once we get the information, we shall resolve this promptly.
You can also contact our customer service through https://www.vevor.com/pages/contact-us.
Our support team will provide you with solutions.

Have a great day.
Vevor Team

Estonia
1 review
0 helpful votes
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Very heavy
December 6, 2023

Very heavy and study grate for grilling. Folds very nicely too. Definitely recommend this for portable grilling.

Date of experience: December 6, 2023
Pakistan
1 review
0 helpful votes
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Love this stuff- have used this for many raised beds and in our green house...

Date of experience: December 6, 2023
Denmark
1 review
0 helpful votes
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Worked as intended
December 5, 2023

Bought a food warmer to use in our food truck, worked as intended, used it one time and the crossbar bent and instructions are lacking.Save yourself some time and put hot water into it to begin with. It will kee and heat after that.

Date of experience: December 5, 2023
Vevor .. — Vevor Rep
over a year old

Hello Wayne,

We are sorry that we could not satisfy you this time.
We will definitely take your feedback seriously and start working on our service improvement.
You can contact our customer service through https://www.vevor.com.au/pages/contact-us.
Our support team will provide you with solutions.
Beg your pardon and understanding.

All the best,
Vevor Team

Pakistan
1 review
0 helpful votes
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Planter is pretty nice and was a great price on sale. It did come with a corner bent as other reviews noted but the metal is thin enough to bend straight easily. Assembly was easy with bolts and nuts supplied, took about 15 minutes. Once assembled and filled with dirt, it is plenty sturdy.

Date of experience: December 4, 2023
Greece
1 review
0 helpful votes
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Good delivery
December 4, 2023

Fast and good delivery. Just doesn't cut as easily as I thought it would. Thanks.

Date of experience: December 4, 2023
Italy
1 review
0 helpful votes
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I have good experience
December 4, 2023

I ordered a handrail to help my mom with steps up from a sidewalk to a back patio. It took me 60 minutes to install. If you have experience, it would surely take you less time.

Date of experience: December 3, 2023
Maryland
1 review
6 helpful votes
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A compressor motor I purchased from Vevor smoked and died within 5 minutes. The 1 star product review I submitted to their site was never published. Missing parts, bad customer service, unreliable motors, etc. Don't waste your money at Vevor.

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Date of experience: December 3, 2023
Vevor .. — Vevor Rep
over a year old

Hello Jason,

Sorry for that you take an unpleasant shopping experience on our site.
Your satisfaction is important to us, and we want to ensure that we do everything possible to resolve the issue.
You can contact our customer service through https://www.vevor.com.au/pages/contact-us.
Our support team will provide you with solutions.
Beg your pardon and understanding.
Our customer service team is always available to assist you.

All the best,
Vevor Team

Canada
2 reviews
0 helpful votes
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Terrible service paid for a item didn't receive it trying to get my money back bad service. They took my money and I didn't receive anything.

Date of experience: December 3, 2023
Vevor .. — Vevor Rep
over a year old

Hello Joe,

Sorry for that you take an unpleasant shopping experience on our site.
Your satisfaction is important to us, and we want to ensure that we do everything possible to resolve the issue.
You can contact our customer service through https://www.vevor.com.au/pages/contact-us.
Our support team will provide you with solutions.
Beg your pardon and understanding.
Our customer service team is always available to assist you.

All the best,
Vevor Team

Slovakia
1 review
0 helpful votes
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Work light is very bright. It's simple enough and that's a good thing because the directions are terrible. All put together it seems to be a bit wobbly but with care I'm sure it will be fine.

Date of experience: December 1, 2023
Vevor .. — Vevor Rep
over a year old

Hello Rodney,

Sorry for that you take an unpleasant shopping experience on our site.
Your satisfaction is important to us, and we want to ensure that we do everything possible to resolve the issue.
You can contact our customer service through https://www.vevor.com.au/pages/contact-us.
Our support team will provide you with solutions.
Beg your pardon and understanding.
Our customer service team is always available to assist you.

All the best,
Vevor Team

Sweden
2 reviews
1 helpful vote
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Their refund policy they have, sound great.
But for a 80 euro machine which broken down, they wanted to refund me 8 euro. Then 23 euro.
They are thieves and my customers are suffered because of them.
They have good machines but get easily breaken. So take it easy, but my suggestions is mever to buy from this unproffesional company i beilived so much in.

Date of experience: December 1, 2023
Vevor .. — Vevor Rep
over a year old

Hello Patrik,

We're really sorry for that you take an unpleasant shopping experience on our site.
Your satisfaction is important to us, and we want to ensure that we do everything possible to resolve the issue.
You can contact our customer service through https://www.vevor.com/pages/contact-us.
Our customer service team is always available to assist you.
Beg your pardon and understanding.

All the best,
Vevor Team

Hong Kong
1 review
0 helpful votes
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Good Product
December 1, 2023

I saw this online and I decided to buy it to put my knives on. I received it very quickly. It was priced right well package and it really shows nice on my bar with all of my knives

Date of experience: November 30, 2023
Vevor .. — Vevor Rep
over a year old

Hello Jim,

Thanks for your review.
We're so glad to hear that.
We'll do our best to provide you better product and service.
Many thanks for your support!
If you have any question, you can contact us through our website.

All the best.
Vevor Team

Hong Kong
1 review
0 helpful votes
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Shipping was super fast
November 30, 2023

Shipping was super fast. A few minor nitpicking complaints I have is wish there was a shorter version to fit under a tonneau cover so not as obvious that it onboard with today's crazy fuel prices.

Date of experience: November 30, 2023
Vevor .. — Vevor Rep
over a year old

Hello Gersi,

Sorry for that you take an unpleasant shopping experience on our site.
Your satisfaction is important to us, and we want to ensure that we do everything possible to resolve the issue.
You can contact our customer service through https://www.vevor.com/pages/contact-us.
Our customer service team is always available to assist you.
Beg your pardon and understanding.

All the best,
Vevor Team

RU
1 review
0 helpful votes
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Well made unit
November 30, 2023

Well made unit, super strong but unfortunately it will not bend 1 inch copper in Ireland as the specification for 1 inch copper tubing in Ireland is 27.4 mm, the seller was excellent to deal with & fully understand the issue.

Date of experience: November 30, 2023
Vevor .. — Vevor Rep
over a year old

Hello Aleks,

Thanks for your review.
We're so glad to hear that.
We'll do our best to provide you better product and service.
Many thanks for your support!
If you have any question, you can contact us through our website.

All the best.
Vevor Team

Canada
1 review
9 helpful votes
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Unlike any other ecommerce company, they will do everything in their power to not give you a refund. They have a manipulative way to message the policy taking advantage of the fact everyone simply expects an ecommerce brand to honor returns.

They don't unless THEY DECIDE at their discretion they want to authorize.

And don't be fooled by the "restocking and return shipping" this isn't a standard 10 or 15%. It is literally the entire cost of the item.

Complete ecommerce scam policies

Date of experience: November 30, 2023
Vevor .. — Vevor Rep
over a year old

Hello Jeff,

Sorry for that you take an unpleasant shopping experience on our site.
Your satisfaction is important to us, and we want to ensure that we do everything possible to resolve the issue.
You can contact our customer service through https://www.vevor.com/pages/contact-us.
Our customer service team is always available to assist you.
Beg your pardon and understanding.

All the best,
Vevor Team