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Vevor

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.


vevor.com
Rancho Cucamonga, CA, United States
+282
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Vevor Reviews Summary

The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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I love this yoga frame!
December 16, 2023

I love this yoga frame! Only thing I would recommend is occasionally adding lubricant ( I used gun cleaner) to the areas of attachment. Saves the workout on your forearms from fighting to turn and twist the metal poles.

Date of experience: December 15, 2023
Washington
1 review
0 helpful votes
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I bought an evaporative cooler from the website and hoping it'd last through the Summer, unfortunately it did not. Although, they give you the warranty for a year, well, you think they honor that. Good luck with that! After multiple exchange emails, it did not seem to go anywhere as if it utilized the auto response. It's very frustrating when it keeps asking you to send a proof of the defective unit which I have done it multiple times. They hope that you would give up filing a claim and forget about it.

I will suggest shopping somewhere else and stay away from the Vevor..

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+1
Date of experience: December 15, 2023
Vevor .. — Vevor Rep
over a year old

Hello Charn,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you contact our customer service through https://www.vevor.com/pages/contact-us?
Once we get the information, we shall resolve this promptly.

Have a great day.
Vevor Team

Georgia
4 reviews
31 helpful votes
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I recently bought a Vevor product locally, NOT on their website and NOT through an approved vendor. It's a tile cutter and the handle was broken. I contacted their customer service and was told they DO NOT HAVE SPARE PARTS. I wasn't asking for free stuff I wanted to BUY. As such I wrote a review on Trustpilot basically saying they sell products they have zero support for.Vevor responded to the review asking me to contact them through their website, and I did. VEVOR responded by asking what part was needed and for what product. I sent the info and NO response. They then flagged my review on Trustpilot saying it wasn't "a genuine experience".
They didn't respond and then LIED saying I was lying basically? See attached screen shots of the conversation. I redacted personal info given to Vevor

Date of experience: December 14, 2023
Vevor .. — Vevor Rep
over a year old

Hello Shayne,

Sorry for that you take an unpleasant shopping experience on our site.
Your satisfaction is important to us, and we want to ensure that we do everything possible to resolve the issue.
We would like to look further into this. Could you send us your order number or login email?
Once we get the information, we shall resolve this promptly.
You can also contact our customer service through https://www.vevor.com/pages/contact-us.
Our support team will provide you with solutions.

Have a great day.
Vevor Team

Ireland
1 review
0 helpful votes
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This unit is great
December 14, 2023

Installed the diesel heater to replace a defective one I had purchased else where and this unit is great and hot.

Date of experience: December 14, 2023
Greece
1 review
0 helpful votes
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Very easy to use the concealed joist hangers, made job so much faster and neat and clean was a little snug trying to insert the lumber.

Date of experience: December 14, 2023
Iceland
1 review
0 helpful votes
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Great price even found a coupon online. Very easy to install I think it was less than an hour of my time.

Date of experience: December 14, 2023
Virginia
1 review
0 helpful votes
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Share price well-built bungee cords worked great there's really nothing negative to say about it..

Date of experience: December 13, 2023
Sweden
1 review
0 helpful votes
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The air jack works as advertised. However, the jack is a little "jerky" in operation and the handle could be a little longer. Overall a good tool.

Date of experience: December 13, 2023
Germany
1 review
0 helpful votes
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Easy to install and works well. Does everything as a ladder 4 times the price.

Date of experience: December 13, 2023
Denmark
1 review
0 helpful votes
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The thermal imaging camera does a really nice job at detecting and recording thermal variables on various media from bituminous concrete to wood. The instrument is very useful for observing/recording thermal images associated with air leaks, electrical charge, moisture and other sources.

Date of experience: December 11, 2023
Greece
1 review
0 helpful votes
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Really good
December 11, 2023

Snapped together really good served as a walk are for our pool deck since the deck was hot from the sun.

Date of experience: December 11, 2023
Pakistan
1 review
0 helpful votes
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Not hard to install when u use a 1/2" hammer drill and concrete bit!

Date of experience: December 9, 2023
Australia
1 review
0 helpful votes
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I'm happy their service
December 9, 2023

Hydraulic coupler is a great option to replace old pioneer couplers. Makes un coupling easy now and less mess.

Date of experience: December 9, 2023
Pakistan
1 review
0 helpful votes
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The concrete knee boards are a bit heavy but they get the job done. Definitely worth it based on the price, we will see how they hold up.

Date of experience: December 8, 2023
Pakistan
1 review
0 helpful votes
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I bought the hairpin table legs to make & support a DIY Sewing table for 2 Sewing machines with storage on both ends.

Date of experience: December 8, 2023
Pakistan
1 review
0 helpful votes
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Jewelry engraving block tools is great, well made & for Jewlery hobbiest it's the Best in its size & versatility of uses!

Date of experience: December 8, 2023
Pakistan
1 review
0 helpful votes
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I had a 3'x3' piece of baldcypress as a table top. These legs were perfect. The way they flare at the bottom increases the stability and the self-tapping screws made installation very quick. I will order more.

Date of experience: December 7, 2023
Pakistan
1 review
0 helpful votes
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Great firepit. Already had connecting gas line, but it needs to come with it. Would make it easier to install. But the round ring is great.

Date of experience: December 7, 2023
Sweden
1 review
0 helpful votes
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The size works well
December 7, 2023

Good length on the straps and nice strong buckles. Overkill for my interior but the size works well.

Date of experience: December 7, 2023
Italy
1 review
0 helpful votes
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Simple to install
December 7, 2023

Sewing Machine works very well on my pfaff 145, plenty of power for thick leather and gives control for very slow speeds one stitch at a time.Simple to install makes the machine easy to use.

Date of experience: December 7, 2023