Very CrateReviews 89

My husband purchased this back in April, didn't arrive until the beginning of July. I knew not to open it so I could send it back after selling that it was fake. Contacted customer service via email requesting a return and refund. Took days to of back and forth emails, I also had to send a picture of the unopened package. Finally got a return address, sent the package back at MY cost. Two days after it showed the package was received I received an email stating they have received and accepted my return, however their "system" wasn't allowing them to process refunds right now but they were working to get it fixed. They said in the meantime I could file a dispute with my bank and they would accept it. I told them I shouldn't have to file a dispute with my bank and they needed to figure out how to give me back my money. Still waiting on that refund after several emails of lies and runaround. DO NOT order from this company! Everyone that has already and is owed a refund should file a complaint with California's attorney general so something can be done about this $#*! hole. If you look at their Facebook page they have deleted everyone comments because they are all negative and they don't have a spot on their website for reviews... because they would all be negative. Any positive review you see is FAKE!

I purchased an item in error and canceled it immediately for a refund as stated on their website-no question asked. Ordered May 27, cancel May 28. Send multiple email to cancel order before it shipped. In July someone emailed me asking why I cancel although their website stated ‘cancel no questions asked'. I told them I wanted to cancel as someone already gave me the item as a gift. Didn't want two. There was no reply until they shipped it in Aug 2020. It is now Sep 2020, and I am still waiting on a return address where to ship the item. They r the most horrible merchant to get any information from or a simple response. I would not purchase from this merchant. I am contacting my bank to file a grievance.

I purchased a foot detox machine and my credit card was immediately charged $102. More than a month later still had not received machine so I informed Verycrate to cancel the order and if it arrived at a later date I would refuse delivery which I then did. I filed a dispute with my credit card carrier for non-delivery of product but somehow the company managed to dispute my claim that it hadn't been delivered. After fighting with my credit card carrier they finally agreed to refund $100 as a courtesy but with no explanation as to whether or not Verycrate was held liable. Verycrate customer service is a joke.

AFTER TWO MONTHS OF NO REPLIES, BULL$#*! RESPONSES, AND THE STATUS OF MY DELIVERY NEVER BUDGING PAST "LOS ANGELES WAREHOUSE", I disputed the $101 with my bank. Two months later it arrived. Bought Epsom salt (for $101, they couldn't include some?) and was psyched about soaking my sore feet. The unit didn't work! The lights went on and off. That was it. End of story. I threw it all in the wastebasket. I estimate the piece of plastic costs $5 to manufacture in a Chinese factory. Criminal.

DO NOT PURCHASE FROM THIS COMPANY. They took a month and half to send me the product without a piece it was suppose to have. I told them it took so long, I want a refund. I have not heard from them since and that was in March.

This is a scam! I am so angry that I wasted my money on this product. It took over 3 months for the product to come. In the meantime, I had asked for a refund. They didn't honor it. When I mentioned an attorney, all of a sudden my product was on the move to me. I received it 3 1/2 months after purchase and I've asked for a refund. I no longer want the product and no one is returning my calls or emails. I'm sure they are waiting for 30 days to pass so they can tell me that they can't refund me my money. DO NOT PURCHASE!

It took 3 months for my order to arrive. I ran it with and without feet in it and the water looks exactly the same.