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Verlo has a rating of 3.7 stars from 1,259 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Verlo most frequently mention new mattress, customer service and box spring. Verlo ranks 2nd among Mattress sites.
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Mattress is hard as a rock and not lending itself to comfortable sleep Was disappointed with sales person who sold us the mattress. Tried to sell us the most expensive mattress cover. In conversation person admitted that he had the lesser costs cover. Then sales person did not know we were offered a "free" cover if we purchased a mattress. When I called him on it he reversed the sale of cover. Communications between factory and sales was not good!
Suggestion: It's weight. My wife and I are getting older and it is extremely difficult to lift the mattress to change sheets.
We will return to Verlo for any other mattress purchases.
Suggestion: Have 2 different comfort levels in the same mattress because my husband likes a little firmer mattress than I do.
you have friendly sales people - delivery people were on time too information given to customers was was honest
not restful how does one really pick out a mattress?
Suggestion: needs to be much more comfortable... needs to be both supportive and soft
no longer have a big dip in the middle of my bed
Suggestion: hard to tell if I've rotated it. If the two ends were colored/marked differently, that would help.
Right amount of firmness
Suggestion: The box spring didn't fit down my stairs. Maybe ask customers about where the mattress is going so a split box spring can be recommended
Still adjusting to our new mattress. (At times we feel it's too stiff and we should contact your group for an adjustment, but decided to give it more time.) Keep up the good work. We believe in your success story.
Suggestion: It was an expensive purchase and at times we feel it's not the perfect fit.
Suggestion: Don't like the split mattress, even tho I understand the logic. It is difficult to change sheets, and it comes apart from each other
Could you have some one help us turn it once a year?
Suggestion: It is so heavy and we have to get help to turn it.
Suggestion: It's a touch firmer than I'd like it but overall a great quality mattress
very comfortable v3 The delivery team was very sincere and proud. They impressed my wife when dropping of the products.
Suggestion: I bought it for my son, not me. I need one too!
Suggestion: It's hard to turn since it is king size.
This is the most comfortable bed I've ever slept on!!
I am, but I don't feel like I have the support system that I ordered when I bought the bed. I called the young man twice that took care of me but he never called back. Just keep up the good work.
Suggestion: I don't want to change anything about the mattress
Love the pillow too!!
Suggestion: Gotten it earlier!
It took a little while, but I'm sleeping very well now.
Suggestion: I wish the sides/ edges were more solid or stable. They slope down and are "mushy".
Need better pillows and still trying to let bed settle or Break in
Suggestion: A little softer and add adjustable base
exceptionally soft and comfy with the pillowtop, delivery guys were so nice and careful about the installation. THey were particular about putting the box spring on the bedskirt without wrinkling it. I appreciated it because I had just ironed it!
Suggestion: zilch
It was a pleasant experience purchasing from the person in Grafton, WI.
Suggestion: Covered on both sides so you could flip it.

