Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Verlo

Verlo

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Verlo?
grey stargrey stargrey stargrey stargrey star

Verlo Reviews Summary

Verlo has a rating of 3.7 stars from 1,259 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Verlo most frequently mention new mattress, customer service and box spring. Verlo ranks 2nd among Mattress sites.

We monitor reviews for authenticity

Cynthia X.
Argentina
1 review
0 helpful votes
Follow Cynthia X.
Unfollow Cynthia X.
Share Review
Report Review

back stopped hurting
January 24, 2017

back stopped hurting.
Suggestion: a spring that is a little thinner than the 9" we got. have to climb up into the bed. (short person)

Date of experience: November 5, 2019
Kathleen I.
Argentina
1 review
0 helpful votes
Follow Kathleen I.
Unfollow Kathleen I.
Share Review
Report Review

The adjustable frame is so nice. Having the ability to raise/lower the head and knees is wonderful.
Suggestion: Could be about 4" lower for us old folk.

Date of experience: November 5, 2019
John H.
Argentina
1 review
0 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

The sales people we worked with were great and not pushy

Date of experience: November 5, 2019
Helen Q.
Argentina
1 review
0 helpful votes
Follow Helen Q.
Unfollow Helen Q.
Share Review
Report Review

Have a good day
January 24, 2017

Have a good day. Even with this gloomy weather we have
Suggestion: No change in the mattress. It is excellent.

Date of experience: November 5, 2019
Nicole A.
Argentina
1 review
0 helpful votes
Follow Nicole A.
Unfollow Nicole A.
Share Review
Report Review

not sure i picked the right pillow. dont stay asleep throughout the night

Date of experience: November 5, 2019
Dorothy V.
Argentina
1 review
0 helpful votes
Follow Dorothy V.
Unfollow Dorothy V.
Share Review
Report Review

We bought this mattress for our son and now we say he has the best bed in the house

Date of experience: November 5, 2019
Amy R.
Argentina
1 review
0 helpful votes
Follow Amy R.
Unfollow Amy R.
Share Review
Report Review

Sometimes, the mattress feels great when first going to bed, but as night progresses seems to get overly warm. We turned down our thermostat two degrees. Actually, I am hoping to adjust better to it over time.
Suggestion: Less heat being generated. Also, in store, didn't realize how thick and heavy it is. I am a senior and making the bed is a chore due to the weight.

Date of experience: November 5, 2019
Carol C.
Argentina
1 review
0 helpful votes
Follow Carol C.
Unfollow Carol C.
Share Review
Report Review

Jamal was the employee who helped me! He was very nice and very helpful!

Date of experience: November 5, 2019
Bob L.
Argentina
1 review
0 helpful votes
Follow Bob L.
Unfollow Bob L.
Share Review
Report Review

I believe my husband who is in a memory care facility is sleeping better. He does not have any complaints and that is good news.
Suggestion: We think all is well.

Date of experience: November 5, 2019
Tony L.
Argentina
2 reviews
0 helpful votes
Follow Tony L.
Unfollow Tony L.
Share Review
Report Review

yes....
January 7, 2017

yes....we were rentin in Milwaukee temporarily when we bought the mattress. we have moved out and gave the mattress to our daughter in Milwaukee. we are now home in Phoenix. can you get us the Same mattess here? do you ship? please call or email me. *******@cox.net *******255
Suggestion: pillow top

Date of experience: November 5, 2019
Dan O.
Argentina
1 review
0 helpful votes
Follow Dan O.
Unfollow Dan O.
Share Review
Report Review

Don't wake up achy Keep up the great work. You definitely have a wonderful product!

Date of experience: November 5, 2019
Paul I.
Argentina
1 review
0 helpful votes
Follow Paul I.
Unfollow Paul I.
Share Review
Report Review

Back does not hurt any more. I've decided not to save for the $6,000 pillow you sell. Sorry.
Suggestion: I'd like it to be self-rotating. Let me know when you figure out how to do that. :)

Date of experience: November 5, 2019
Jason E.
Argentina
1 review
0 helpful votes
Follow Jason E.
Unfollow Jason E.
Share Review
Report Review

Feel mattress is too hard for my back
Suggestion: Make it softer for my back

Date of experience: November 5, 2019
Sam Q.
Argentina
1 review
0 helpful votes
Follow Sam Q.
Unfollow Sam Q.
Share Review
Report Review

Suggestion: I think the one in the store was just a little softer.

Date of experience: November 5, 2019
Tom U.
Argentina
1 review
0 helpful votes
Follow Tom U.
Unfollow Tom U.
Share Review
Report Review

Suggestion: Not have gotten the plush mattress. It puckers with the adjustable mattress thing

Date of experience: November 5, 2019
Laura Q.
Argentina
1 review
0 helpful votes
Follow Laura Q.
Unfollow Laura Q.
Share Review
Report Review

Suggestion: Not so much with our mattress, but with out bed - make it easier in our small space to be able to rotate the mattress.

Date of experience: November 5, 2019
Amanda H.
Argentina
1 review
0 helpful votes
Follow Amanda H.
Unfollow Amanda H.
Share Review
Report Review

The mattress is good for Jim, not for Karie
Suggestion: It's too soft for me. We don't use the adjustable feature that much.

Date of experience: November 5, 2019
Alex Y.
Argentina
1 review
0 helpful votes
Follow Alex Y.
Unfollow Alex Y.
Share Review
Report Review

With out a foam topper the mattress is hard (firm is good, hard is not), with the topper it sinks too much.
Suggestion: A bit more cushion on the top layer.

Date of experience: November 5, 2019
Diane M.
Argentina
1 review
0 helpful votes
Follow Diane M.
Unfollow Diane M.
Share Review
Report Review

Suggestion: well it does't seem to be as soft as the demo did

Date of experience: November 5, 2019
Richard V.
Argentina
1 review
0 helpful votes
Follow Richard V.
Unfollow Richard V.
Share Review
Report Review

Just thanks for the best night sleep I have had in years, should have changed sooner.
Suggestion: absolutely nothing

Date of experience: November 5, 2019