Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Verlo

Verlo

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Verlo?
grey stargrey stargrey stargrey stargrey star

Verlo Reviews Summary

Verlo has a rating of 3.7 stars from 1,259 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Verlo most frequently mention new mattress, customer service and box spring. Verlo ranks 2nd among Mattress sites.

We monitor reviews for authenticity

Cynthia M.
Argentina
1 review
0 helpful votes
Follow Cynthia M.
Unfollow Cynthia M.
Share Review
Report Review

We love the mechanism that lifts your head and have less acid reflux as a result.

Date of experience: November 5, 2019
Rebecca M.
Argentina
1 review
0 helpful votes
Follow Rebecca M.
Unfollow Rebecca M.
Share Review
Report Review

Mattress too soft Can I bring it in free of charge to have it re-vamped to make it firmer. Thought this was promised when purchased within 6 mo? Please advise.
Suggestion: Make it firmer

Date of experience: November 5, 2019
Angela H.
Argentina
1 review
0 helpful votes
Follow Angela H.
Unfollow Angela H.
Share Review
Report Review

Awesome bed!
June 29, 2016

Awesome bed!
Suggestion: Sheets fit better and stayed on.

Date of experience: November 5, 2019
Daniel G.
Argentina
1 review
0 helpful votes
Follow Daniel G.
Unfollow Daniel G.
Share Review
Report Review

It's been almost 3 months and the bed still feels hard - nothing at all like the floor model. I even had a comfort adjustment and paid for a latex layer to be added and it's still just too hard. It would be nice if someone would contact me regarding this problem.
Suggestion: It needs to be softer, like the floor model.

Date of experience: November 5, 2019
Mary T.
Argentina
1 review
0 helpful votes
Follow Mary T.
Unfollow Mary T.
Share Review
Report Review

Suggestion: I think it should be a little firmer. I sleep on one side and there seems to be an indent already.

Date of experience: November 5, 2019
Tony E.
Argentina
1 review
0 helpful votes
Follow Tony E.
Unfollow Tony E.
Share Review
Report Review

For the amount we paid you should send us a back up remote
Suggestion: Height of bed

Date of experience: November 5, 2019
Paul X.
Argentina
1 review
0 helpful votes
Follow Paul X.
Unfollow Paul X.
Share Review
Report Review

Suggestion: It's heavier and thicker so it is harder to put on the fitted sheets.

Date of experience: November 5, 2019
Virginia N.
Argentina
1 review
0 helpful votes
Follow Virginia N.
Unfollow Virginia N.
Share Review
Report Review

The sales representative you helped us choose our mattress, was knowledgeable, helpful and patient with our questions....it made for a very pleasant and satisfying transaction...this is likely our last mattress purchase and so it was quite important. Thanks.
Suggestion: Not quite so high....as a short in stature senior, it can be a bit of a leap on and off !

Date of experience: November 5, 2019
William N.
Argentina
1 review
0 helpful votes
Follow William N.
Unfollow William N.
Share Review
Report Review

Suggestion: When I went in for a comfort adjustment, we took out the cooling pad and added another regular one. I miss the cooling comfort pad.

Date of experience: November 5, 2019
Andrew Q.
Argentina
1 review
0 helpful votes
Follow Andrew Q.
Unfollow Andrew Q.
Share Review
Report Review

everything is good
June 28, 2016

everything is good.
Suggestion: probably the height for me .

Date of experience: November 5, 2019
Jennifer L.
Argentina
1 review
0 helpful votes
Follow Jennifer L.
Unfollow Jennifer L.
Share Review
Report Review

Suggestion: It seems heavier than other mattresses we've owned.

Date of experience: November 5, 2019
Jennifer G.
Argentina
1 review
0 helpful votes
Follow Jennifer G.
Unfollow Jennifer G.
Share Review
Report Review

Already have an appointment made to make adjustments.
Suggestion: Make it softer

Date of experience: November 5, 2019
Andrew C.
Argentina
1 review
0 helpful votes
Follow Andrew C.
Unfollow Andrew C.
Share Review
Report Review

You should provide a step-stool to get into the bed since they are so high now.
Suggestion: Would like it to be two-sided like my old one.

Date of experience: November 5, 2019
Bob J.
Argentina
1 review
0 helpful votes
Follow Bob J.
Unfollow Bob J.
Share Review
Report Review

I feel much better sleeping-wise on this bed then my last bed
Suggestion: I would change there is this weird thing by my foot that I can feel sometimes (but not a lot)

Date of experience: November 5, 2019
Brenda I.
Argentina
1 review
0 helpful votes
Follow Brenda I.
Unfollow Brenda I.
Share Review
Report Review

Suggestion: That it could be easier to rotate every 2 weeks by myself. :)

Date of experience: November 5, 2019
Virginia O.
Argentina
1 review
0 helpful votes
Follow Virginia O.
Unfollow Virginia O.
Share Review
Report Review

YES YES YES!!!
June 28, 2016

YES YES YES!!! the beds were for my teenagers....they are sleeping much better!!! and longer!!! I have a camp up north and i am thinking of making custom bunk beds.......do you make custom size mattresses?
Suggestion: so far no changes are needed

Date of experience: November 5, 2019
Betty W.
Argentina
1 review
0 helpful votes
Follow Betty W.
Unfollow Betty W.
Share Review
Report Review

I have arthritis , meaning achey all over esp lower back . Mattress is ok but since I picked up the gel foam things are better. I still like a mattress that can be turned over and used both sides
Suggestion: the mattress is very light weight and when husband turns and moves about the mattress also moves and inch or two over ,

Date of experience: November 5, 2019
Bob W.
Argentina
1 review
0 helpful votes
Follow Bob W.
Unfollow Bob W.
Share Review
Report Review

Perfect firmness
June 27, 2016

Perfect firmness. Not rolling into hubby (I mean, I love him, but...)! Great customer service!
Suggestion: Pretty heavy (kinda hard to put on the fitted sheet).

Date of experience: November 5, 2019
Jay Q.
Argentina
1 review
0 helpful votes
Follow Jay Q.
Unfollow Jay Q.
Share Review
Report Review

My back feels much more supported on the firmer mattres I'm happy with my purchase

Date of experience: November 5, 2019
Tony J.
Argentina
1 review
0 helpful votes
Follow Tony J.
Unfollow Tony J.
Share Review
Report Review

Much firmer very satisfied
Suggestion: That you would give it to me for free, lol

Date of experience: November 5, 2019