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I've had a phone with verizon for twenty five years. I went on because I had added a tablet and do not need to have it anymore. I spent 25 minutes looking for a way to disconnect it. The only option was is disconnected, and it would automatically come back after thirty days. I had to call customer service and spent an additional twenty minutes and all they did is give me the run around until I finally was able to suspend my ipad.
Verizon doesn't give a damn its customer AT ALL. I've had a business account with them for years and they overcharged me for lines I didn't even have, services I never signed up for or even had on the phone and equipment I never ordered. The guys in the store don't care to help if they can't make a sale that's all they care about. This is literally the worst company I've ever done business with. They overcharge and have a lengthy track record of it and good luck trying to get your money back not if but WHEN they do. Corporate leadership is a $#*!ing joke. They were over charging me for phone lines i never had and for services i never signed up for and never received we're talking a substantial amount in overcharges for years and they have acknowledged it and I've even been in contact with executive relations which is just a fancy title for no reason and they have been promising me a credit on the account for months. The call center reps are outsourced overseas, you can barely understand most of them and they can't help you do a damn thing. They can take a payment and that's about it. Billing, financial services dept, technical support reps over the phone have no idea what they're doing. They outsources overseas to save a buck knowing it would sacrifice customer service ability for its customers but they don't care. The reps will lie, hang up on you frequently and they won't call back or try to follow up. Verizon will steal your money they don't give a damn about their customers. If you do business with this company you WILL regret it I promise you. If Verizon used to be the best their not anymore!
An entire month without service, a month that was paid for. On phone & live chats multiple times for long periods of time with promises of a credit for lack of services. Now they are refusing to credit me because they never fixed my issue so I cancelled my account. They still owe me for what I paid for without service, regardless. BEWARE OR SHADY BUSINESS PRACTICES FROM VERIZON. This is how they treat a 65 year loyal customer, as they state. HA HA!
VERIZON IS WORSEST CUSTOMER SERVICE AND WIRELESS CARRIERSERVICE EVER IN UNITED STATES! VERIZON HAS BAD CUSTOMER SERVICE AND BAD WIRELESS SIGNAL. I CANNOT SOLVED SIGNAL ISSUES IN MY AREA. ALSO I CALLED CUSTOMER SERVICE FOR CREATING ACCOUNT THAT WAS MISERABLE THEY HANG UP PHONE TO ME AND NEVER CALLED BACK.
Verizon is full of money grubbers. Their customer service loves to pass the buck. Over-priced services that are shotty is all you're going to get. DO NOT go with ANY bundles they offer! If you can find another provider of services, please, give them your hard earned money. Verizon says "sure, you'll save x dollars with the bundle", then not give you the discount. That's when the buck gets passed. After so many months of complaining of not getting discounted, getting credited, then finally told I was NEVER able to even GET that bundle price I agreed to in the first place, after the blame was shifted between the cable and the phone and back again FIVE times, I said "come get your dish before I rip it off my house myself" Verizon informed me they they put it on, but do not take it off. They claimed they would send a box for shipping cable related items back to them. It never showed up, and the items are still in my home waiting for that box after four years, even after calling them six times wanting that box. On the last call, I informed them that if I see a Verizon rep. On the side of the road, I would smash the items at his/her feet to bring back to them.
I've yet to encounter a more disorganized company than Verizon. In anticipation of my move, I called Verizon to activate high speed internet. Everything appeared to be fine, but I received a couple calls subsequently with different agents confused about the status of my order (supposedly the guy in the apartment hadn't canceled, though he had a confirmation number and all). Once that was settled, I received my installation package early and was delighted to be able to get hooked up on the first day of the move. However, to my dismay, I could not get connected. I spent that first night waiting 2 hours for representatives who were again confused as to the status of my order. One agent told me I had a business account while the business rep told me that wasn't the case. It was pretty ridiculous. On my fifth phone call with Verizon I finally was able to get a very nice gentleman named Santosh who tried his darndest to get me up and online…but to no avail. Before all that, however, he informed me that the name on the account was not even close to that which I gave him (I have no other name!) and that my account shows up as being a business account (which I thought was cleared up the first night).
In short what should take place without hitches (the DSL jack had already been set up and everything was ready to go) actually is taking hours on the phone and lost time at work. I know everyone gets down on AT&T, but I'd choose AT&T over Verizon in a heartbeat.
This site is not bad. I do find it a little confusing though. It take a long time for Customer Service to get on the phone if you have a problem. But all in all not bad. I wish they would drop the price a bit.
VERY HAPPY WITH VERIZON, BEEN WITH THEM FOR YEARS! THEY KNOCK THE SOCKS OFF OF CRICKET WHICH WE SWITCHED TO FOR 30 DAYS. YOU GET WHAT YOU PAY FOR, VERIZON IS THE BEST CARRIER BY A MILE!
I registered for automatic payment of my bills. The website says I am duly signed up for auto bill payment and that bill payment will be automatically done from my account. My last bill was due Feb 21 and was not taken out automatically. I called customer service on Feb 25 and they advised me to pay again. They told me I would need to call them back if i was charged a late fee. Today when called I spent 30 minutes either on hold or being transferred to yet another department. Growl. Do not us Verizon
VW website is very good, although like many sites is too packed with stuff which makes it confusing to find what you want. As for their service, it is superior. I left VW after 15 years to go to Sprint. OMG! I was miserable. Screw Sprints $69 for everything! VW may be expensive, their taxes and fees tack on $20+ to an average bill but its worth it! I'm sticking with Verizon Wireless.
For starters, this review is for anyone thinking about or looking into using verizonwireless.com for online bill pay and or account maintenance.
I have used verizon wireless as a cell provided for the last 3 years. I use this website to pay my verizon bill and maintain my services and plan features. I have upgraded and changed my phone online, I have changed my plan features and I have used this every month to pay my cell bill.
I have never had any problem with anything on their website and any time I needed customer service help I have been able to get that right online.
I think they are a great company and maintain a well run website.
They charger you for fees even if you don't have the product. Please check your credit or debit card they could be taking your money away from you without you knowing even if you cancel your account or even just never recieved the modem. At the end they will tell you that they will give you few months credit. Verizon internet what kind of company is ti? Bad services
