Every time I buy something with them…
Every time I buy something with them they have a problem, I bought a dress 1 month ago and they haven't sent it to me because this backorder (because it sells it if they don't have it) as well as two swimsuits, a tank top.
I also bought a dress and they sent me pants and they also charged me the return label for a mistake that was not mine.
I definitely don't buy anything with them anymore.

Received a catalog with a promo code. Before ordering checked the return policy. NOwhere does it say there is a charge. Ordered two items, neither fit. Used their return label to return. They charged me $6.95 to return and some bogus $4.95 charge because I had free shipping to me. They will not respond to my emails. Never again!

I recently purchased several Items for my daughter. Every Item was of poor quality and could not be worn! They did not look like what was pictured!

I placed an order for my friend. A pair of pants, and she didnt like them. I placed it one hour ago. Immediately tried to cancel. Was refused! One hour later! What a scam! They wouldnt even be shipping for a couple of days, BUT are refusing to cancel something just placed. I am not kidding, it was 1 hour ago! Not trustworthy, not customer oriented. Not a good company! Wont do this EVER AGAIN> no way, no more Venus!

Love the design, selection and fit! Wish I knew about Venus clothing sooner. The sizing is mostly true to size. The only feedback I have is I wish the description of the item clearly stated the % of stretch. Ie 5% spandex. This information really helps to determine sizing. Reviews also help. Wish there was more online reviews available.

I use to believe in Venus. The owner really needs to be involved in who is the voice of their brand.

Venus has cheapened the quality of their material since my last order, so beware. I have spent a lot of money with this company and I typically make a large purchase every spring. Not the same this year! I just received an order of several items and the quality of material is awful. Thin, see-through polyester junk. This is not the Venus I knew and loved. Will not be shopping here anymore. What a ripoff! Thanks for nothing.

I've been picking out Venus styles that I'd like to see my wife wear for years now. She's always been impressed with the value; quality, and fit. And, when my wife looks good she feels more confident and, for me it's a win-win! Thank you Venus.

I WILL NEVER ORDER FROM THEN AGAIN. TERRIBLE CUSTOMER SERVICE. TERRIBLE RETURN POLICY! Ordered swim wear that was on sale 3 pieces were good and 3 were very poor quality so i send back for a V credit with their returnable label that was included. I was supposed to get over $40 v credit and got $0 YES $0 dollars back! When i emailed they said sales are not returnable! How i was supposed to know that? Also if they are not returnable why are you including return label? Also why would you keep my items than? Do you resale them? Or what happens to it? I want my money back or credit or the items i payed for. Why would i be sending them to you if i get nothing back? Shame on you for ripping off a single mother!

I purchased for the second time, same bathing suit. Covid 19 has put on extra pounds. Ordered same suit in larger size. Bottom is one color of aqua, top is a faded out, cheap fabric, can't get wrinkles out, "Venus" tag in suit is cheap looking, not like previous suits. Their quality has slipped to bout zero.
Also ordered ombré shoulder cover up. Faded badly and stained my washer tub even after using cold water. Venus isn't what it used to be. $130 for two pieces of cheap fabric. Waiting for return label. Regret they are selling such cheap items at same price or higher!

I got my order, No damaged shipping bag. My Item was very dirty. I contact with costumer care they are told me will be no problem with return and money back even this Item final sale. I sent back__NO MONEY BACK AND CHARGE me fees for shipping
I never recommend this VENUS to my family or friends,

I've been a longtime customer, and I used to love their clothes. Most of my clothing had come from Venus, but lately, the quality of clothing has changed. I purchased a pair of white pants, and the material was thin that after one wash, the pants seemed to be coming apart and was getting those little balls of cloth that were rolling up on the legs. I also purchased a necklace. It was gold with a leopard print pendant. It fell apart on the day it arrived—-ON THE DAY IT ARRIVED.

I had to makeshift fix it.

Their clothes are so cheap now, it's not even worth the prices. DO NOT BUY! You may as well purchase clothes from those shady ad sites that pop up on Facebook that you know come directly from some random site in China. At least then it would be cheap and you get what you pay for. At Venus, you pay more for the exact same quality.

Venus is by far The Best Women's Fashion Website for beautiful, well made, quality clothing for all occassions at an incredible value. I am shocked and disheartened by these negative reviews! Please do not let them deter you. As far as the return policy, it is extremely easy and convenient. Place item pack in origninat packaging turned inside out, fill out return label included in delivery, and receive exchange or refund in a timely manner. I have only exchanged a few items in several years because the styling and sizing is impecable. I have been and will continue to recommend Venus to many satisfied friends and clients.

I ordered a pair of peep toe boots and they only lasted a few months. I was walking and the heel bent backwards. I can no longer wear them because the heel is broken but I loved the boots. Over all I love their clothes and shoes this was the first issue I ever had :(

If you are not happy with your purchase they will make it right. The clothes are not name brand but look like they are. I cant afford to buy super expensive clothes so Venus is my go to for my wardrobe.

Horrible customer service had two things break in my order and they will not give me the proper amount of money back i cannot buy comparable dresses for the amount of 25.00, I bought my orginal items with E certificates and they said I cannot get a refund there items are of extremely poor quality and it ruined my holiday season. I have had just about enough and venus both refuses to give me my money back as well as give me anything complementary besides a 25 dollar certificate that doesn't even cover an comparable item... i also had friends who their items broke within the first wear that I had to personally pay back and I was considered a thief for using their e certificates but they did not want anything from venus that's how awful this place is stay away... Horrible customer service horrible company - Do not buy from here I had Order #******* and venus to me owes me at least 40 dollars plus compensation for my time. I would give zero stars if allowed... Enless venus would do something grand to change my mind they lost a customer today.

They have cute clothes but I have to say their customer service is not worth the clothes. They have a contact us but they never help. My address is incorrect because their website switched my mailing address on me, not sure why it does not mail to the address I put into my profile. I called 5 mins after the order only for customer service to blame me for the mistake and say that they can not help me even though the order is still in process and has not been shipped yet. Not to mention, only order from them if you have time to wait three weeks or more to get your order. They ship using USPS which does not track your order so you will never know when it is coming. I wrote with these concerns and they just kept blaming me. From what I see in these reviews they are not at all concerned about their customers being satisfied. I am about ready to cancel my credit card and send all merch coming my way right back to them without opening it for a refund because their service has been so poor. It has been three weeks that I have been waiting on an order from Venus. They are shipping from Jacksonville, FL and I live in Raleigh NC. That should only be a three-day delivery if that! Be sure to pay extra for UPS or FedEx, the only real carriers who know how to perform their jobs. Shame on VENUS for being so $#*!ty at the customer service!