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Venus

venus.com
resort, swimwear, casual womenAge 19-25, 26-45
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From the business

Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.


venus.com
+1 888-782-2224
USA
Venus is part of Bonprix
Founded in 1984
Clothing item from VenusFashion apparel by VenusMerchandise from Venus clothing lineVenus fashion product

Business Highlights

General

Parent Company: Bonprix
Year Founded: 1984
Target Gender: women

Shipping

Shipping Cost: $7.95
Free Shipping: no
Shipped From: USA (Florida)

Returns

Return Policy: not free
Return Instructions: unworn and unwashed clothing will be accepted as returns
Return Cost: $8.95 fee

Sustainability

Recycling Program: no
Responsible Materials: recycled

Product

Style: resort, swimwear, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X)

Customer Service

Support Channels: email, chat, phone
Support Phone: +1 888-782-2224
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, Google Pay, financing
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: Swagbucks, Rakuten

How would you rate Venus?
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Venus Reviews Summary

Venus has a rating of 1.9 stars from 1,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Venus most frequently mention customer service, credit card and return label. Venus ranks 225th among Swimwear sites.

service
157
value
169
shipping
165
returns
134
quality
169

We monitor reviews for authenticity

Pennsylvania
1 review
3 helpful votes
Follow Arika Z.
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I'm honestly shocked to read all the negative reviews. I ordered 3 items with the overnight shipping (had a promo code). When i promptly received the package, i noticed 1 item was left out. I emailed customer service and within 5 minutes I received a polite response. They apologized and had my dress shipped out using overnight shipping again (no charge for that). My outfits fit perfectly. I'm 5'5, weighing 142 and got everything in a medium size. Even the sizing for the bikini was spot on. I will definitely be ordering from VENUS again!

Date of experience: August 11, 2013
Alaska
1 review
1 helpful vote
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I will never order from Venus again, they are unreliable, I placed a order twice and the first order didn't received it until a month later the second one was order july 10 I still haven't received it today is august 10th! Never again will I order from them.

Date of experience: August 11, 2013
California
1 review
2 helpful votes
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Was so excited to be buying from them. Took over 10 days to arrive. Couldn't believe it.@ of the dresses were ok the other long maxi dress had so much material i returned it. The thing is if you use the UPS label it will take an additional 10 days to get back there and they deduct $7. So I sent it back myself due to weight it was priority and cost me $13. The refunded the money back pretty fast but tried to charge me for the original shipping which i had free from them. That's some kahunas. I complained and they credited back the $9.00 they deducted. Never again.

Date of experience: June 13, 2013
Canada
1 review
2 helpful votes
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I ordered 5 items from their site I was surprised that they did not send me the other dress I ordered, I called and talked to a girl would sounded uninterested and had no clue what she was talking about. She finally said they were going to send me the Dress. Which I was fine with. Then later I received an email saying I have to pay duty and taxes again for the same dress. I did call again only to be told there is nothing they can do about it its a new order according to them. I have to make a claim to get my taxes back. Well if you are think about buying from them brace your self for a big disappointment and terrible customer service. They just lost a customer!

Date of experience: June 13, 2013
North Macedonia
6 reviews
32 helpful votes
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Gorgeous A-Line Strapless Prom/Homecoming Dress Special Occasion Dresses review

I bought this dress for my girlfriend. She was looking for a cool blue dress and I found this on Dressvenus. It's an amazing, flashy blue dress that definitely shines across the room. After she had tried it on, she loved it. We went out for a walk and she looked more beautiful than ever :). . Price was cheap, only 81.19$ and delivery time was very fast!

Date of experience: June 8, 2013
Texas
1 review
2 helpful votes
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After reading reviews, I was apprehensive about ordering from here.
I received my 1st order a week from the original order date, which is great to me.
The quality of the shirt is very good, looks just like the magazine.
I'm 5'8" and wear size 8 (150lbs) and the medium fits perfect, not too big, not too small. I orginally ordered a large and sent it back for the medium. I have had no trouble with the refund. Very pleased with this company.
I have a second order on the way with hopes of wearing them on vacation this year.
Highly recommend you try Venus.

Date of experience: June 6, 2013
North Carolina
5 reviews
13 helpful votes
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I recently purchased 3 dresses from Venus, I purchased the knot front maxi dress, the wrap maxi dress and the maxi w/tassel detail. For the most part the dresses did look like what was depicted in the pictures. All of the dresses are thin and a slip will need to be worn with them so that you can't see through the dress, but this was expected. (I've purchased from other catalogues and the quality of online clothing versus brick and mortar stores is definitely cheaper). I ordered the items on the 23rd and received them on the 31st. With the expectations that I had of the site, all in all I'm pleased and do intend to buy from them again soon.

Date of experience: June 2, 2013
Kenya
1 review
2 helpful votes
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My daughter was getting married last week and the wedding planning was getting a bit too much for her. Since she did not want a wedding planner doing her wedding, her family and friends were pitching in to make the wedding planning less stressful.As the mother of the bride, I was in charge of finding the wedding attire according to her design specifications. It was proving a bit hard but as soon as I logged into dressvenus, i knew i had stumbled upon the wedding dress savior. The ceremony was beautiful and my daughter has not stopped thanking me for getting her her dream wedding attire

Date of experience: May 21, 2013
Kansas
1 review
2 helpful votes
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It was extremely fantastic to discover this astonishing dress and to have the capacity to put in my own particular inches and not need to stress over it nearing and being too enormous or too little!

Date of experience: May 21, 2013
Kenya
6 reviews
34 helpful votes
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An official dress will speak for itself if and for the person wearing it. Getting a dress that sends out a bold and elegant message is not easy and would require hours and hours of browsing through exotic galleries to get what you want. Dressvenus has all this on your computer screen and you can browse for a dress and order it without moving out of your house. I ordered mine and it got delivered. I am sure that this site is legitimate.

Date of experience: May 19, 2013
Canada
1 review
1 helpful vote
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I ordered a blouse which was 21$ a week ago. It just arrived today and it barely looks like the one in the picture! The size of it it's okay, the colour as well but the quality it's bad. The blouse has cut outs in the sleeves and it looks completely different than the ones in the picture, as if they cut it in a rush! I should'v just bought a blouse somewhere else and cut it out myself! Never ordering from them again

Date of experience: May 14, 2013
Louisiana
1 review
1 helpful vote
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Be careful
May 10, 2013

Be careful - they advertise free shipping over $100, but in the fine print they end up charging you for shipping if you return any items and your order drops below $100. I'm someone who buys items in different sizes and returns the ones I don't need, and I returned two packages, so they ended up charging me $14 to return two packages and another $20 total for the original shipping costs! I might as well have kept what I ordered after paying $34 in shipping fees.

Date of experience: May 10, 2013
Ohio
4 reviews
24 helpful votes
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Really cute clothes but awful quality! VERY cheap feel and clothes get destroyed after one wash cycle. A pity! Another problem: if you use the return shipping label they provide, they will charge you $6.95 for the label PLUS $4.99 for shipping! Essentially, they charge you TWICE ($12) to ship something back to them! I've never seen something like this!

Date of experience: April 16, 2013
Georgia
7 reviews
47 helpful votes
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The clothes are cute, but quality is "meh" and some clothing was oversized. I returned a package 10 days ago, but when I contacted customer service, they said they are sometimes behind. That's not very good. The shipping isn't the fastest either, but I did get it in about a week and a half, it's the return that has me worried. They said that if it's not received in 30 days, they would honor the return, but I don't want to wait 30 days :(

Date of experience: April 9, 2013
Germany
1 review
3 helpful votes
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I have to tell you that I for 1 am truely shocked at all the bad reviews. I have been ordering from venus for years and now I currently live in Germany and all my orders have been on time even faster than the states (knock on wood) but I love the website and everything fits perfectly and If not I will send it back. Please read the return info carefully and It will tell you that if and Item drops your original order below 100s then yes you will be charged for shipping& handling. The reason I found this site today was because I placed an order a couple of days ago for all preorder items so I can get them before they run out, and for some reason the whole order was canceled and I was told that they will not be getting the items in. Im very dissapointed about this; but what can you do...? All in all I have a good experience and hope it remains that way.! :) good luck to all of you.

Date of experience: March 29, 2013
Canada
1 review
1 helpful vote
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Very crappy experience
February 25, 2013

Very crappy experience. Distribution center is in Ontario but they are actually in US so I had to pay shipping and duties. When I returned their FAR too large clothing, I had to pay another shipping fee of over 25 dollars and they want duty fee again. I ordered this a long time ago and their customer service act like they dont give a damn. NEVER ORDERING FROM HERE AGAIN

Date of experience: February 25, 2013
Wyoming
2 reviews
5 helpful votes
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Crappy service
February 20, 2013

Crappy service. I ordered an item on ll-29-2012. It is now 02-20-2013 and I still do not have the item - even tho they charged me for it. Called Venus and they don't even have a tracking #. Will NEVER order from this company again.

Date of experience: February 20, 2013
Wisconsin
1 review
1 helpful vote
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HORRIBLE HORRIBLE HORRIBLE Customer service. The representative (Laina) and the manager (Michelle) both acted as if I were bothering them. Maybe I interrupted their break or something. Anywho, Venus sent an email stating that my package would be here on a specific date. UPS says that the package goes to the post office which was never explained. Just a big mess to sum it all up. Will never order from them again!"

Date of experience: January 18, 2013
Michigan
1 review
1 helpful vote
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I will never buy from this page again! I bought 4 items from site they were all biger than true size so i returned them, used sticker and now i have refund 17$ less cus they charge for everythng, besiades clothes are not as that cute like on site the run really large and that is it, i will never ever ever buy from this store again! Dont buy

Date of experience: December 10, 2012
Iowa
1 review
1 helpful vote
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I've ordered lots of clothes from them very good selection but half of everything I've gotten have been ruined it is poorly sewed together I've spent over$100 getting them fixed some are unfixable all the tags say do not dry clean this is cause so you would spent more $ on replacing ruined items

Date of experience: December 5, 2012