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Venus

venus.com
resort, swimwear, casual womenAge 19-25, 26-45
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From the business

Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.


venus.com
+1 888-782-2224
USA
Venus is part of Bonprix
Founded in 1984
Clothing item from VenusFashion apparel by VenusMerchandise from Venus clothing lineVenus fashion product

Business Highlights

General

Parent Company: Bonprix
Year Founded: 1984
Target Gender: women

Shipping

Shipping Cost: $7.95
Free Shipping: no
Shipped From: USA (Florida)

Returns

Return Policy: not free
Return Instructions: unworn and unwashed clothing will be accepted as returns
Return Cost: $8.95 fee

Sustainability

Recycling Program: no
Responsible Materials: recycled

Product

Style: resort, swimwear, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X)

Customer Service

Support Channels: email, chat, phone
Support Phone: +1 888-782-2224
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, Google Pay, financing
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: Swagbucks, Rakuten

How would you rate Venus?
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Venus Reviews Summary

Venus has a rating of 1.9 stars from 1,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Venus most frequently mention customer service, credit card and return label. Venus ranks 225th among Swimwear sites.

service
157
value
169
shipping
165
returns
134
quality
169

We monitor reviews for authenticity

Germany
1 review
3 helpful votes
Follow Beauthi T.
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I`d ordered two items from dressvenus and the shipping was fast! I think two weeks, but it is good, because I live in Germany, so the shipping is fast. I`d bought a t. Shirt and a pair of jeans. The quality is good. I like the t. Shirt and also the jeans, I`m an asian and petite/small. I love the jeans, the lenght is perfect, but the wide is a little bit to small, so I will get a new one. One negative point is, that my jeans has no hole for the knot>.< but the server was so friendly, that I will get a new pair of jeans. :)

Date of experience: April 17, 2014
India
1 review
2 helpful votes
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Appreciate the great customer support, Have updated many to do best. Good. All the best and dont increase the prices. My saving website for my things.

Date of experience: April 16, 2014
Argentina
1 review
1 helpful vote
Follow Mayra Z.
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I've bought a cute pair of ankle boots on dressvenus and I have nothing but good words to say about this site. The website itself is pretty user friendly, the information can be found very clear and easily. The boots were shipped right away and it got here at the estimated arrival time originally provided and, to my surprise, the packaging was beyond what you'd expect from a retail store. My order looked exactly like the one on the picture and the size information turned out to be pretty accurate. So I'm happy I've purchased here and I've already recommended it to all my friends!

Date of experience: April 16, 2014
Kenya
1 review
1 helpful vote
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I have ordered from dressvenus before and would highly recommend them. They offer their lines at the best prices compared to other retailers and are excellent at doing what they say they will. If something is ordered with next day delivery, that's when it arrives. The other reason I like them is because when their website says something is in stock, it is, unlike several other retailers I've bought from. I have found dressvenus to be highly reliable.

Date of experience: April 16, 2014
Kenya
1 review
1 helpful vote
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I have been trying to organize bridesmaid dress for my husband to be's daughter who lives 200 miles away and thankfully with their quick dispatch and returns, the task was not so daunting as I first imagined. We finally have a dress now that she is very happy with. Thank you very much!

Date of experience: April 16, 2014
Philippines
1 review
1 helpful vote
Follow Rhea A.
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This site is awesome, theres alot to choose from and they have everything from shoes, clothes to accessories and affordable too :)

Date of experience: April 16, 2014
India
2 reviews
1 helpful vote
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Various of fashion dresses I like very much with best prices. I like to shop here for my things and i saved more money

Date of experience: April 16, 2014
Colorado
1 review
5 helpful votes
Follow S S.
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I read the complaints and then ordered three skirts just to see what I'd wind up with. Two arrived so far and they are adorable. I will order from the site again. You get what you pay for. These skirts may last one or two seasons and I will gave to hand wash them. One medium is a little large and the other medium is perfect. But the prices are as cheap as Walmart and much much cuter. My advice is order a couple if things, expect the fabric to be thin, expect to hand wash them, and enjoy them while they last.

Date of experience: April 13, 2014
Washington
2 reviews
5 helpful votes
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Seller illegally charges tax on shipping and doesn't refund the entire taxed amount. Customer service could care less. AVOID this merchant.

Date of experience: April 10, 2014
New York
1 review
4 helpful votes
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BEWARE
April 4, 2014

BEWARE. Do not waste your money. I ordered a jacket from this company on February 26 and did not receive the Item until March 26th. Once I did receive the item, it was too small.

This company does not honor returns and the customer service is poor. Pictures and measurements are misleading.

Date of experience: April 3, 2014
dressvenus d. Venus Rep
over a year old

Hello dear Shan R.
This is dressvenus service here. I am so sorry to hear your complaint like that. Could you please give me your order number to look into your order. I am here wishing to solve our buyers' complaint, And I wish to try my best to do something to make it up right.
Return and refund policy are always and be forever valid: http://www.dressvenus.com/help/Returns-Refund-Dispute-239/.
You may also contact here: Telephone: +86-29-68533281Email: [email protected] Service Dep.
Waiting for your order number
Kinds and regards
dressvenus.com

Illinois
2 reviews
3 helpful votes
Follow ASHLEY L.
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I bought a bathing suit bottom for my upcoming vacation and not only did it ship quickly; I didn't do any express shipping and receiving my item in 3 days but the price was great, too. The item fits exactly how it is suppose to and not made of cheap material.

I was very happy with my experience with this site and plan on shopping with them again.

Date of experience: April 2, 2014
Illinois
1 review
4 helpful votes
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BEWARE this companies pictures are misleading! I ordered a large short down looking jacket with 6 in of fur around the collar and shoulders and received a jacket with 2 in of fur around a hood which was not shown in the picture. I also order a 2 xl jacket for myself bone and black with leather straps on the sleeves and receive the jacket but the 2 xl is smaller than my daughter larger ( my 10 yr old granddaughter can fit it) with no leather straps on the sleeve. I took pictures and sent it to them clearly showing both jackets they wanted more pictures. I ask for them to call still haven't heard from them! I donated both jackets ($86.00) to good will and will never shop with them again!

Date of experience: April 1, 2014
dressvenus d. Venus Rep
over a year old

Hello dear Wanda B.
I am sorry to hear that you are not satisfied with our service. Could you please let me know your order number so that I could confirm your complaint and wish to do something for your shopping. You may send here, to let your sales person to check it: Telephone: +86-29-68533281Email: [email protected] Service Dep
http://www.dressvenus.com/help/Returns-Refund-Dispute-239/

Sincerely and regards
Dressvenus service

Kenya
1 review
0 helpful votes
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Hi I purchased a purple long dress from this site and I love it. The quality of the dress is great and the value for money was brilliant. The dress looks fab and I am sure my friends will be jealous when I wear it. I will definitely use this site again and would recommend it to all of my friends.

Date of experience: March 29, 2014
Massachusetts
1 review
4 helpful votes
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DON'T SHOP FROM THIS SITE, I ORDERED 2 BAGS AND A JACKET AND I RECEIVED ONLY ONE BAG, THE REST OF THE ORDER THEY SAID IT'S OUT OF STOCK... I PICKED SOMETHING ELSE AND AFTER 1 MONTH THEY SAID IT'S AGAIN OUT OF STOCK, THIS IS HAPPENING AROUND 2-3 MONTHS... AFTER THAT THEY SAID THEY WILL MAKE REFUND AND THEY DID IT, BUT NOT ALL OF MY MONEY, DON'T ORDER FROM THIS SITE NEVER!

Date of experience: March 28, 2014
dressvenus d. Venus Rep
over a year old

Hello dear Dora B.
This is dressvenus service. Here is more about return: http://www.dressvenus.com/help/Returns-Refund-Dispute-239/.
Usually, refund would be fully given back for out-stock items. Please give me your order number so that I could check your order and solve your complaint.

Sincerely and regards
Dressvenus service

Italy
1 review
3 helpful votes
Follow DENIZ D.
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STAY AWAY FROM THIS SHOP ONLINE.
I HAVE ORDERED ONE SHOES AND ONE PANTHS.
SINCE 3 MONTHS I AM WAITING THIS ORDER. THEY SAID THAT THEY DELIVERED IN POST OFFICE, I WENT TO POST OFFICE AND THERE IS NO PACKAGE FOR ME.
IT, S FRUSTRATING. FAKE. AVAOID TO MAKE A SHOPPING ON THIS SITE.

Date of experience: March 26, 2014
dressvenus d. Venus Rep
over a year old

Dear DENIZ D.
This is from dressvenus service. I am sorry to hear your experience like that. Could you please let me know your order number so that I could try my best to help you with your order now.
Thnks for your letting us know to improve our customer service further more.

[email protected] is my service mail for you.
Kinds and regards
Dressvenus
Telephone: +86-29-68533281Email: [email protected] Service Dep

Kenya
1 review
1 helpful vote
Follow mary p.
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I placed the order for my dress from dressvenus on 2/6/14, a week and a day before the 2/14/14 Valentines Day. After selecting the ship to location, the order form took me to a screen that said "Delivery date" and asked me to select a delivery date. The site even reminded me that 2/14 was Valentines. I selected 2/14 and paid the $4.99 extra shipping fee for that day. I am to report that the dress did i arrived just as i had expected.

Date of experience: March 26, 2014
Kenya
1 review
0 helpful votes
Follow nelly k.
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Why would anyone want to go to an actual shop when you can get stuff delivered this fast!
This was the first order that I'd placed with dressvenus.com so I wasn't really sure what to expect but I can only say that the service was excellent. The goods were very well packaged and delivered extremely quickly. I certainly wouldn't hesitate to buy from them again.

Date of experience: March 25, 2014
Canada
1 review
7 helpful votes
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I ordered two dresses and I gotta say I will never order from here again. The material is VERY CHEAP! Does not look like the picture at all... & I wonder what the L size looks like when the S fits like an XL..

Date of experience: March 22, 2014
Texas
2 reviews
4 helpful votes
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Is very very bad, I order 4 dresses about a month ago, and 1 of then dint fit, the price was 29$ and they only refunded me 7$ lol they charge 12,95$ shipping and $7 for return level I don't know why they charge u for that cause I sent it back I pay for shipping,

Date of experience: March 22, 2014
Michigan
1 review
4 helpful votes
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Site Unresponsive
March 17, 2014

Site Unresponsive. Unable to dispute. Order marked as paid, shipping tracking not found... I never received my pkg. I contacted ups/fedex, they don't have my address in their system for a delivery... Totally frustrated with this company, they only have a foreign number for communication... Urggggggggh...

Date of experience: March 16, 2014
dressvenus d. Venus Rep
over a year old

Hey dear Shawn F.
This is dressvenus service. I am wishing here to help with your shopping with dressvenus. Please let me know your order number so that I could check your order and your shipping details for you.

I am so sorry to hear that you have not received you package timely.

Sincerely and regards
dressvenus.com