The problem is the warehouse, I think! I ordered a pajama set and paid for 2nd day shipping. The pajamas did not come and they blamed it on UPS - said they would refund the 13.95 shipping. My package showed up a few days later. When I opened it, there was only the TOP to the pajama set, no bottoms! It was a SET and NOT SEPARATES, meaning I paid ONE PRICE for a SET that CAME with both a top and a bottom for ONE PRICE. LOL... A SET! So I called customer service and of course, the item is no longer in stock, so can't get the bottoms that were PART OF A SET! Great customer service, refund and gift card but NEVER AGAIN!

This company has been super easy to purchase from. Items come within a week and I have ordered lots of items over the past year. When I have needed to return the product it was a breeze. I have exchanged items as well without problems. You can reach them by phone easily and customer service has been great too! I was skeptical about ordering from online stores like this but glad I did. Hope you have as good experience as I have had with Venus

I ordered my garments and checked my email that my card was declined. I used PayPal which comes directly from my bank account so my credit card cannot be compromised.

After speaking to a representative from Venus her qoutenwords were "your credit card was declined". I explained that I didn't use a credit card and the response was it was declined due to funds". After speaking to PayPal the transaction went through and they need to cancel it on their end to refund the transaction. WTF I thought the funds were no good per the representative at Venus. Now is it me or does the company need to hire a customer service teacher on how to discuss these issues with the clients? Not angry, just disappointed.

Had to contact Paypal due to not receiving refund... did receive a partial refund. If you return an item using pre-paid label it's $6.95 out of your pocket ( customer service rep said $7.95, and was clueless. I also found out that shipping to me, is non-refundable, which I believe is standard for most companies. HOWEVER, when you add it altogether, the shipping, return shipping and refund, they still short changed me nearly $5... I had to fight to get that refunded... which she finally did. I WILL NEVER EVER PURCHASE again, nor will I recommend this company to anyone...

I have ordered clothing from Venus quit a few times and I really like the quality and fit but there is one problem with ordering from Venus and that is their return items policy, if something doesn't fit or you decide you do not like the item, it costs more than the actual clothing to return it to USA. I would have regular orders but refuse to pay more than double if I need to exchange or return something. I called Venus to ask for free return but the agent said it would take up to 2 weeks for them to send me a returns sticker which of course I did not ever receive.
Please Venus clean this up and I will be a customer again
Thanks Patricia Prescott

HORRIBLE item HORRIBLE customer service. Bought it in my size (although their sizing is extremely inconsistent so it's always hit or miss) paid $8 for shipping, it was HUGE, $7 to send back, ordered down to the next smaller size and paid another $8 shipping so now I'm out $67 and need to send back the second one for ANOTHER $7 because the next size down fit great EXCEPT the bust is too small - HUGE fit difference between the two and fit of bust is just wrong and looks weird AND within 15 minutes of wearing the item it was lightly touched and the first rhinestone just FELL OFF! I was not able to wear the first one for an important occasion and was totally disappointed in the second one and total shipping has been $30 so far.
What an utter waste of time and money for something that has crazy sizing and falls apart the first few minutes of wearing!
Customer service actually sent me an email! THEY contacted ME! They asked that I reach out to them to discuss my experience - which I DID - NO further response, just completely ignored me. Why initiate contact with a customer and then ignore them when they respond?
Try Forplay or if you wear a size 12 or larger Hips and Curves has AMAZING quality, just steer clear of Venus as they do not care about quality OR repeat customers. I have ordered great things from them in the past but I will never order again after this mess.

I've been buying from Venus for a while now. The clothing they make is better quality than their pricing and the fits are usually pretty good. Sometimes I buy multiple sizes so I have options and then return for $5 in shipping costs the ones I don't want. I love that the styles and colors are clothing I can't find anywhere else. I get so many compliments on the clothes and dresses I buy from Venus! I recommend to all my friends.

Venus is a sold, trustworthy co. With affordable, decent quality items and I've been ordering from Venus for yrs. On occasion, I do return/exchange items but it is so easy to do so it's not a hassle at all. Your not happy, they promptly refund your money.Not so sure about this sitejabber-ppl say it's a SCAM so my advise-Be Careful and makes sure it's a co. W/in the states!

I've ordered 3 dresses from this store and two of them not the same style as on the picture and the material are so cheap quality. Only one fit perfectly, but the material totally different than in the picture, if it looks soft and silky than in real it is hard and nylon, plastic like, if it looks hard on the picture than it is soft like t-shirt material. The clothes that I can get in discount stores are better quality and cheaper. So don't buy anything unless you want to waste your money. I am so dissapointed.

The first sign that this was a bogus company occured when my order arrived at my home in Toronto and the delivery guy said that I had to pay a 'Customs tax' which cost almost as much as the actual order. ( my order was $107US and the 'Customs Tax was $89 Cdn). Before I could even make a call to Venus to inquire about this hefty 'Customs Tax' that I have never had to pay when ordering from any other US retailer, I opened the package to discover that they had shipped the wrong order. Instead of 4 ladies tops I had received 2 pairs of women's size 10 shoes. To say that I was livid would be putting it midly. After an endless series of emails and phone calls back and forth to their customer service department, I was informed that I could keep the shoes (which i had absolutely no use for) but would have to pay an additional 'Customs Tax' to have the correct order shipped.

This should have been my cue to abandon the whole effort but like so many fashion obessed consumers, I really wanted to order some of the items I saw in the catalogue modeled by women who more closely represent my curvy size 10 figure.
I relented and placed the order, paid the 'Customs Tax' which although reduced was still way more than it should be. Three out of the 4 tops I ordered either did not fit or did not look like they did in the catalogue.

By this time I was so fed up with Venus that I did not even bother with a return. I just took the 3 ill-fitting/not like the catalogue tops, the wrongly shipped size 10 women's shoes and donated them to a local clothing bank.

So essentially with the exchange rate, and double 'customs tax' I paid over $200 and got one blouse out of the whole order. Trust me folks... I never write reviews but think twice before spending your money with this company. I can see from some of the other reviews posted here that people have had similiar experiences.

If a company is consistently getting low reviews online its something that prospective customers need to be informed about.

I've been ordering from this company for years. Two weeks ago I placed an order and paid for next day shipping. A few days pass and still have not received my package. Called customer service and I was advise the warehouse does not work on weekends. Told me my items will ship Monday morning but there is a issue with my address. Explained to them this card has been associated with my address for the last few years and have never had a problem before. It was supposed to be "noted" in the system and I would receive my order by Wednesday. Called again that Friday and it still had not shipped due to the credit card not matching the billing address. I explained to the lady I have lived here two years and have used this card on other orders. I have the lady a new credit card and again was assured I would have my items by Monday afternoon. Here it is Tuesday and I still have not received my order! Called customer service again and they are still telling me my billing address does not match the shipping address. WTH! They pulled previous orders and noticed the last card I was using has been used before on other orders. Now its going to be Thursday before I can get my clothing. If I do not receive my clothing by Thursday, I will cancel my order. My bank even told me there is nothing wrong with my card!

WHATEVER you do, DON'T get a credit card from this company. Twice I called their Customer Service Dept about late fees being added to a $40 dollar balance I never received a statement for. I updated my address over the phone with TWO DIFFERENT CS agents, and still have NOT received a statement or card in the mail as they promised twice. Since that time, Commenity Bank, who manages credit for Venus, keeps adding late fees to my balance, which is now $77.00. The Customer Service Agents PROMISED they would remove all late fees so I could pay my $41 and something dollars, but each of them FAILED to do what they said they would and instead added late charges to a balanced I TRIED TO PAY! They lied, misrepresented and falsified. DON'T EVER GET VENUS CREDIT! IN FACT, MAYBE STOP SHOPPING FROM THEM ALTOGETHER; THEY OVERCHARGE AND THEY STEAL.