VCAHospitalsReviews 48

Told intake my dog is severely underweight and giardia med hasn't helped, still losing weight and asked to check for other issues. Told me they could see him in a month! WTF?

I brought my feral cat CT in to see Dr. DeCamp in May, CT was very sick and needed to be humanely euthanized. Dr. DeCamp confirmed my thoughts after his exam and he euthanized CT. He said he wanted to do a necropsy but since I didn't ask for it or need the answers myself he said that I would not be charged. Dr. DeCamp was kind and understood that I did not wish to incur any further charges but he wanted to answers, so he sent CT for a necropsy. Now MONTHS after the visit Lauren Hewitt checked my DEAD cat in and charged me for the service that I neither asked for OR APPROVED> I am now receiving collection letters. SHOW ME THE SIGNED TREATMENT PLAN. HOW DARE YOU. I spoke with the staff and they let her know that Dr. DeCamp told me there would be no charge. Are you so hard up for money that you are checking in dead cats months after their visit? Don't you have enough FALSE anal gland infections being diagnosed to bring in revenue?
SHAME
SHAME
SHAME

Initially when I walked in with my sick cat, the office assistant said " we don't have walk in emergency today, come back tomorrow ", and I insisted that this is an emergency I know my cat, he would not cry like this, she called her supervisor, long story short they checked my kitty in, from here on, all services were excellent, vet tech, and specially doctor, dr Hoang was super nice and empathic, knowledgeable and explained everything in details, thank you very much for your services

My cat was vomitting 3 times a day. We were traveling and made an appt at VCA, Apache Animal Hospital in Sierra Vista, Az. Time spent examing our cat 10 min. Then a list of testing they wanted us to pay for was $2,200.00! After 2 hours of negotions about prices and procedures, we only wanted to pay for thyroid, kidneys and urine, a cost of $328.00 with results of negative to all test. Suggest gatrointestinal food and gave her 1/4 of a bill for vomiting at a cost of $22.00! Chewy has a the exact item consisting of 4 pills for $19.98. With food and meds a total 435.00 and no diagnoses. She still is vomiting so I called for the prescription for the vomiting pills and they refuse to give it to me unless I have remaining test done that totalled $2,000 which we cannot afford. So my poor cat is still vomitting and not at all better.

They prey on trusting and vulnerable Dog owners to upsell and charge you for things you don't need which is very unsavoury.

In this post, I will refer to the doctor as Dr. Nikki Cutrone. Her other names include Dr. Nikki Zisholtz, and Dr. Nikki Cutrone Zisholtz. I write this post with a broken-heart and a bucket of tears. I took my chihuahua to VCA Aventura Animal Hospital from 2016-2021. On July 15,2021, Dr. Nikki Cutrone examined my dog. She performed an x-ray and gave a prescription for cough syrup. My dog died on July 28,2021. Dr. Nikki Cutrone was negligent. She never provided me with the results of the x-ray. Dr. Cutrone did not care about my dog. They only pretend to care. In December 2020, the vet tech Giovanni told me his chihuahua does not like BLACK people. I was offended because I am a BLACK woman. I left two messages for the office manager who never returned my call. Over the years, I can count on my first-hand the number of BLACK customers I have seen in the waiting area. I can also count on my first-hand the number of BLACK employees at VCA Aventura Animal Hospital from 2016-2021. I am not a racist, so I ignored other signs of racism. I have lost my child, my friend, my world, my dog. I am posting this to help other people. On August 23,2021, Dr. Urday apologized for Dr. Cutrone's mistake. An apology will never take away the pain I will feel forever. No pet owner should have to feel this much pain because of a doctor's negligence. Skin color should not matter. Be careful everyone if you love your pet.

This is specifically about the VCA Animal Hospital in Tempe, AZ on Broadway Road. They did not provide proper follow-up care when my cat's infection resisted treatment. After I called 3 times, a technician finally called me back and was unable to answer any of my questions! She basically blew off my concerns. The vet had told me this was a serious infection and the tech acted like it was no big deal. I was told spaying my cat would fix the problem They wanted to charge me $850 to spay vs $350 elsewhere!

My daughter's dog (LJ) got into the garage. I was concerned something may be seriously wrong. One of the vets had a cancelation so LJ was seen. I expected to spend a couple hundred dollars knowing LJ'd need an x-ray, which was $180. The vet K. L., DVM kept talking like LJ had been vomiting a lot, but LJ had only vomited once. Dr. K. L. Talked to me not with me. Then she started talking about giving LJ meds to settle the GI irritation. Being worried about LJ, I agreed to 2 prescriptions and 2 injections. I was never given an initial or updated treatment plan/estimate. I was NEVER TOLD the injections of Famotidine/ Pepcid & Maropitant were $26.75 & $107.45, respectively. If told, I would have said "NO". Needless to say I am very upset that my bill totalled $476.00. I called to get my $107.45 refunded. I was told multiple times by the hospital manager that because it was treatment LJ received my $107.45 could not be refunded. I corrected her saying that she could but won't refund my money. She admitted that was actually the case.
On a previous occasion VCA contacted the incorrect person to get authorization for additional testing. I argued and got that charge removed.
This facility used to be a small private Veterinary Hospital. There was a doctor seeing appointments, walk-ins and surgeries every day. Walk-ins were truly welcome and received the same treatment whether they needed emergency treatment or an annual exam.
Since VCA took over the services continue to decline while charges continue to increase. VCA charges $15 extra for walk-in patients. Plus, VCA wants you to make an appointment for a walk-in time-frame which is just plain stupid and contrary to the whole philosophy of convenient & easy patient access. VCA charges a day-boarding fee if your pet is there without a human, even if it's at their request and/or for their convenience. VCA obviously does not know how to provide patient friendly and convenient walk-in services.
This is one more case of small business services being far superior to those from a corporation. My family will never use VCA Petmed, Antioch, TN, again.

They put profits above care for animals, do not answer questions, and push tons of tests for money, without adequate reasons for tests. The standard of care is not adhered to, rather whatever will make them more money is what is pushed. They are vague and will not give you an answer about your pet unless you keep on spending money. I called 4 times within a month and got 4 different totals for x-ray costs for the same type of x-ray. If they really cared about animals, they would do more to help owners afford to save their pets' lives. Most importantly, they would really care about the pet instead of making money off of them.

I went for my 2nd vet appt after 4 weeks. I got a 'promotion' on my first visit - free exam with first visit. After our 2nd visit I noticed I was charged an exam fee. When I asked about it they told me that they don't usually charge an exam fee after just 4 weeks but they would double check. After waiting on hold, they then told me that with multiple boosters they require an exam. I was never told this before the appointment. Furthermore, the vet called me back as I was waiting for them to bring my dog out, and she asked me to bring in a stool sample. They said it was to check for any worms or parasites. Now, while I know this is important, I also told her my puppy already had THREE worm medications administered to date. Oh, its good to check anyway. Cash grab? The way they skirted around the exam fee made it VERY CLEAR they were trying to get the money back from the "free first exam". My neighbours even heard about VCA and how much of a cash grab they are. I'd rather pay MORE at another vet knowing they won't try to swindle me!

Worst Vet Hospital I've ever been to. Receptionists and doctors could not answer questions about my cat's health problems, and refused to work with me money wise. It was five hours later, after applying for loans, asking my family members for help, that they even suggested a "back up plan" or "last resort plan", which was a third of the initial bill. After letting me know finally of this last option, of taking my cat home to monitor him myself, the Ver did not give me proper information on how to properly maintain him, even when I asked, and failed to send me home with the proper equipment to help my cat through his pain. They did not give me pain medicine for him, and told me "He should be fine by tonight or early the next morning." When he was not "fine" the next morning, I took him back in to get whatever they messed up, fixed. The refused to fix it, and told me "you can pay everything we need to fix him, or you can put him down." About an hour later, with no other options, because I couldn't pay, decided I had to put him down. But wait, after they had given me those ONLY two options, and I had given them my final decision, they say, "Well. We can go ahead and take care of him anyways. But he can't be yours anymore. You'll have to surrender him."
Who the hell screws with someone like that over their beloved pet? There is something extremely wrong with this place. They're disgusting.
After surrendering him, they told me they have someone willing to foster him and he'll be up for adoption on their website. Well, I did my research. And even asked them which places they adopt him out from. Guess what they told me? That they "don't adopt out, and have no association with any adoption agencies"

What the f*** is wrong with this place? Disgusting people here. Do not go here.

A good vet is in Pomona, off of Gary and the 10 freeway. Never go to this Upland vet. They're despicable human beings and had no sympathy for me losing my baby boy. Never once apologized for failing to inform me of everything he needed, and withholding information about the well being of my precious furbaby.

If you care about your pet, you won't take them here.

The VCA resolve some issues I previously had at one of their branches. I am not working with their EDGEBROOK office, and I am very pleased with their compassionate and professional way in which they deal with my pets.

I just had the worse experience with an unprofessional Vet at VCA Indian Trace in Weston, FL. I brought my cat and I explained that he had been off but nothing serious. She immediately gave me a list of 8 items that she wanted me to pay and most of them were not needed. For example, she wanted to inject him for pain, what pain!? He's not in pain! She ensured to give him two injections for nausea and vomit but he is not vomiting it nauseous! And the list goes on. Worse part is, they have in their website an offer to wave the consultation if any treatment was needed but they included the consultation in the humongous list and when I told them about it, she said"I don't know anything about that", what?

Do, basically, I went there and give away $64 for absolutely nothing! STAY AWSY FROM THIS PLACE! They only want your money!

Today said goodbye to our dog. Hard decision. The staff were so supportive of not only our dog but also us