On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Website was easy to use. Shopping was updated regularly. I got my entire order in like 10 days. It was great.
I was hesitant to order but I'm so happy I did. I love it all!
Reasonable delivery time, good quality merch. Will definitely order from again!
I purchased the Enchanted Forest Hoodie, and it is amazing! Great quality, beautiful, and fits well! I ordered a size S
I ordered clothes and they arrived in a timely fashion. Now they send me free emails constantly asking for good reviews with a 50 word minimum.
Beautiful choices, quick delivery, friendly customer service.
Very good & usable products. Very good & keeping me informed.
As always you guys have made a memorable shopping experience. I always love my orders from you and everything arrives with awesome quality.
Awesome product, and shipping was satisfactory. Will purchase again.
Cool clock, I did need to adjust the hands though. Jewelry seems cool
Love shopping at VF! Lots of great stuff, easy shopping experience, shipping is pretty fast and tracking is accurate, updates are frequent enough, quality and value are always great, and sometimes get extra goodies in the box which is fun.
My daughter loved them. Thank you so much. I was so lucky to get the last pair and in her size.
First order and loved everything about it including the bag and stickers!
Everything was good. The designs on the clothes are so unique and great
Item arrived on time and packaged well, order updates were timely.
The things I git from vampire freaks were great. I recieved a broken item but it wasn't branded vampirefreaks.
Lovely experience. I just love the shirt.
Ghosts, Cats, and tea, oh my!
The ease of ordering at VampireFreaks was wonderful, as was the fast shipping!
Awesome and very quick shipping. Thank you! Looks great too
I love the quality and content that you provide. A brand that I admire and hope will be around forever
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members